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  • Web

Technology & Operations Management Awards & Honors - Faculty & Research

Competition Prize from the College of Behavioral Operations at the Production and Operations Management Society (POMS). Frances X. Frei : Fixable awarded the Signal Awards Gold prize for “Advice & How-To” podcast in 2024. Shane M.... View Details
  • 08 Oct 2018
  • Research & Ideas

Knowing What Your Boss Earns Can Make You Work Harder

employers, underscoring how changing the salary of one worker can affect the behavior of other employees. “These externalities can have important implications for the provision of incentives within the firm and for pay transparency,” the... View Details
Keywords: by Rachel Layne

    Myra M. Hart

    Myra Hart's research focus is high potential entrepreneurship.  She has taught MBA and executive programs, co-chaired the entrepreneurship unit, and led several HBS initiatives. As a founding memberView Details

    Keywords: consumer products; e-commerce industry; education industry; real estate; retailing
    • 04 Jun 2018
    • What Do You Think?

    Are There Conditions Under Which Directors Should Consider Hiring a CEO Fired Elsewhere for Inappropriate Behavior?

    unlikely to respond to methods aimed at improving behavioral problems.” CLT commented: “The refusal of an applicant to honor a policy is (more than) reason enough to dismiss the applicant from further consideration. Why hire an applicant... View Details
    Keywords: by James Heskett
    • 06 Aug 2012
    • Research & Ideas

    Strategic Intelligence: Adapt or Die

    natural human behavior rather than trying to suppress it with systems and procedures that fly in the face of the way we naturally operate. Q: In the book, you delve heavily into the fields of sociology,... View Details
    Keywords: by Michael Blanding
    • 05 May 2011
    • What Do You Think?

    How Ethical Can We Be?

    observing us. In a nutshell, those are the feelings of many respondents to this month's column. Frances Pratt summed up the comments of others in three words, "ethics is subjective." Ravindra Edirisooriya asked, for example, "Can View Details
    Keywords: by Jim Heskett
    • 07 May 2020
    • Research & Ideas

    The One Good Thing Caused by COVID-19: Innovation

    distancing. New patterns of consumer and worker behavior and expectations have emerged during the first weeks of the crisis. COVID-19 represents a tremendous economic shock and burden. In recent weeks, the focus has begun to shift towards... View Details
    Keywords: by Hong Luo and Alberto Galasso
    • February 2023
    • Case

    Ransomware Attack at Springhill Medical Center

    By: Suraj Srinivasan and Li-Kuan (Jason) Ni
    In July, 2019, Springhill Medical Center (“SMC”) in Mobile, Alabama, fell prey to a malicious ransomware attack that crippled the hospital’s internal network systems and public-facing web page. While the hospital rushed to securely restore the network, medical... View Details
    Keywords: Disruption; Communication; Communication Strategy; Decision Making; Decision Choices and Conditions; Judgments; Corporate Accountability; Corporate Disclosure; Corporate Governance; Governance Controls; Policy; Employees; News; Cybersecurity; Digital Strategy; Information Infrastructure; Information Management; Internet and the Web; Crisis Management; Resource Allocation; Risk Management; Negotiation Tactics; Failure; Business and Stakeholder Relations; Attitudes; Behavior; Perception; Reputation; Trust; Public Opinion; Social Issues; Health Industry; United States; Alabama
    Related
    • 28 Oct 2014
    • First Look

    First Look: October 28

    behavior of observably similar public and private firms using a new data source on private U.S. firms, assuming for identification that closely held private firms are subject to fewer short-termist pressures. Our results show that... View Details
    Keywords: Carmen Nobel
    • February 2009 (Revised August 2021)
    • Supplement

    Jieliang Phone Home! (B)

    By: Willy Shih, Ethan Bernstein and Nina Bilimoria
    At Precision Electro-Tek's mobile phone manufacturing facility in southern China, thousands of operators—bright and capable young men and (mostly) women like Jieliang Hao—are motivated to improve line productivity through small innovations for faster assembly and have... View Details
    Keywords: Managing People; Motivation and Incentives; Behavior; Production; Innovation and Invention; Performance Productivity; Groups and Teams; Management Practices and Processes; Compensation and Benefits; Labor; Surveys; Decisions; Manufacturing Industry; China
    Related
    • 01 Sep 2023
    • News

    The Exchange: Where Ethics Meet Economics

    what optimal human behavior looked like. But what they outlined was too demanding for many of us, and none of us could live up to the standards they defined. And then there was the jolt of Enron, and a bunch... View Details
    Keywords: Jen McFarland Flint; Data Processing, Hosting, and Related Services; Information
    • 22 Feb 2022
    • News

    A World of Difference

    Frances Frei and Francesca Gino (Image by John Ritter) Frances Frei, the UPS Foundation Professor of Service Management, is an expert in the intersection of leadership and inclusion. Francesca Gino, the Tandon Family Professor of Business Administration, studies how... View Details
    Keywords: Jen McFarland Flint
    • 18 Nov 2002
    • Research & Ideas

    Where Morals and Profits Meet: The Corporate Value Shift

    ethics at its core is about excellence and high attainment rather than misdeeds and malfeasance. But we do pay attention to misconduct, and I have seen many types over the years—from the garden-variety deceptions and betrayals that sap morale and waste View Details
    Keywords: by Carla Tishler
    • Web

    Marketing Awards & Honors - Faculty & Research

    Teaching Prize by Harvard University in spring of 2020. Julian De Freitas : Recipient of a Hodgson Fund Grant from Harvard University in 2020. Julian De Freitas : Recipient of a Pershing Square Fund for Research Foundations of Human View Details
    • February 2009 (Revised July 2012)
    • Supplement

    Jieliang Phone Home! (C)

    By: Willy Shih, Ethan Bernstein and Nina Bilimoria
    At Precision Electro-Tek's mobile phone manufacturing facility in southern China, thousands of operators - bright and capable young men and (mostly) women like Jieliang Hao are motivated to improve line productivity through small innovations for faster assembly and... View Details
    Keywords: Globalization; Compensation and Benefits; Surveys; Innovation and Invention; Management Practices and Processes; Production; Performance Productivity; Groups and Teams; Labor and Management Relations; Behavior; Motivation and Incentives; Manufacturing Industry; Telecommunications Industry; China
    Related
    • 27 Jun 2019
    • Research & Ideas

    Rituals Strengthen Couples. Here’s Why They’re Good for Business, Too

    Our daily lives are dictated by familiar routines that go something like this: Wake at 6 a.m., shower, go to work, prepare and eat dinner, tidy up the house, head to bed at 10 p.m. Then, set the alarm to repeat it all over again the next day. And the next. But... View Details
    Keywords: by Dina Gerdeman
    • 24 Jan 2011
    • HBS Case

    Terror at the Taj

    managers could explain the behavior of these employees," says Deshpandé. "In the interview, the vice chairman of the company says that they knew all the back exits—the natural human instinct would... View Details
    Keywords: by Julia Hanna; Accommodations
    • 16 Aug 2011
    • First Look

    First Look: August 16

    Abstract This paper documents that ventures that are funded by two successful angel groups experience superior outcomes to rejected ventures: they have improved survival, exits, employment, patenting, web traffic, and financing. We use strong discontinuities in angel... View Details
    Keywords: Sean Silverthorne
    • 22 Feb 2024
    • News

    GCC Crossroads Aims for a Bright Future; Seattle Alumni Talk Leadership in Tech; Italy Preps for European Alumni Summit

    the unexpected as leaders, managers, entrepreneurs, employers, and human beings,” says Zinger, adding that the club is excited to welcome HBS alumni guests to Milan to spend the weekend in thought-provoking discussions, enjoy social... View Details
    Keywords: Margie Kelley
    • 02 Dec 2010
    • What Do You Think?

    Making Right Choices: Art or Science?

    at its heart, involves a series of choices. Neuropsychologists tell us that the human brain can comfortably deal with only a limited number of alternatives (seven plus or minus two, according to a number of studies). Fields like decision... View Details
    Keywords: by Jim Heskett