feedback - Publications - Faculty & Research

16 Oct 2006
Research & Ideas

Report from China: The New Entrepreneurs

are a number of "chicken and egg" processes, or feedback loops here. I learned a saying in Chinese: "You can catch big fish in murky water." That means that the big fish are hiding when the water is clear, or they have... View Details

Keywords: by Sean Silverthorne

18 Sep 2000
Research & Ideas

Getting It Done: Improving Nonprofit Performance

and sophisticated feedback procedures. Grossman points out that unlike their counterparts in the private sector, nonprofit chief executives devote from 30 percent to 60 percent of their time pursuing donations rather than meeting the... View Details

Keywords: by James E. Aisner

04 Jun 2014
What Do You Think?

Does Internet Technology Threaten Brand Loyalty?

lead to greater brand loyalty, justifying today's massive expenditures to preserve brands. The other view is that the quality of Internet "technologies," such as search and feedback mechanisms, is improving faster than the... View Details

Keywords: by James Heskett; Advertising; Consumer Products; Technology

10 Sep 2024
Research & Ideas

What Happens When Business Owners Turn to ChatBots for Advice

Marketing: How Some 'Gibberish' Code Can Give Products an Edge Can AI Save Physicians from Burnout? Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image by HBSWK with assets from AdobeStock/PNG City and... View Details

Keywords: by Ben Rand

23 Jul 2024
Research & Ideas

Forgiving Medical Debt Won't Make Everyone Happier

Bundle’ of Health Insurance Cure Coverage Gaps and Spur Innovation? Can Insurance Technology Solve the Uninsured Driver Problem? Why Cutting Jobless Aid Isn't the Answer to Worker Shortages Feedback or ideas to share? Email the Working... View Details

Keywords: by Rachel Layne; Health

27 Sep 2010
Research & Ideas

Customer Experts Lose Influence When Teams are Pressured

"black box", knowing that the outcome will ultimately be evaluated but with little ongoing feedback to know how it's coming along. Team-level process change isn't just a leadership challenge. It is the responsibility of all members to... View Details

Keywords: by Sarah Jane Gilbert

21 Feb 2012
Research & Ideas

Leadership Program for Women Targets Subtle Promotion Biases

first women to enter Harvard Business School's two-year MBA program. Identity work is a process shaped by loops of action and feedback. For example, a person asserts leadership in an area, feedback affirms or disaffirms those actions,... View Details

Keywords: by Maggie Starvish

26 Mar 2008
Sharpening Your Skills

Sharpening Your Skills: Disaster!

understand at which points you will receive feedback on progress. Can Leaders Anticipate Disaster? Planning for Surprises A company doesn't need a crystal ball to see impending disasters. Leaders can foresee and avoid predictable... View Details

02 Aug 2021
What Do You Think?

Can Companies with Remote Management Succeed?

probably at Level 2, Medium, March 29, 2020. Your feedback to last month’s column Last month’s column asked whether chief/customer experience officers (CXOs) were critical to the task of knowing customers. A summary of responses would... View Details

Keywords: by James Heskett

01 Oct 2024
Research & Ideas

How Politics Drives Business Decisions in a Polarized Nation

How Partisan Politics Play Out in American Boardrooms What the Rise of Far-Right Politics Says About the Economy in an Election Year Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: HBSWK with asset... View Details

Keywords: by Jay Fitzgerald

17 Sep 2024
Research & Ideas

Advice for the New CEO: Talk to Your Employees Early and Often

Hidden Advantage That Women Managers Bring to Teams Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Image by HBSWK with asset from AdobeStock/Who is Danny View Details

Keywords: by Ami Albernaz

11 Oct 2022
Research & Ideas

Shrinking the Racial Wealth Gap, One Mortgage at a Time

Taints Customer Service: Evidence from 6,000 Hotels A World of Difference: What Keeps Companies from Becoming More Inclusive Measuring the Perceived Liquidity of the Corporate Bond Market Feedback or ideas to share? Email the Working... View Details

Keywords: by Rachel Layne; Financial Services

31 May 2017
Sharpening Your Skills

10 Harvard Business School Research Stories That Will Make Your Mouth Water

famous fast-food formula for the local market. Customer Feedback Not on elBulli’s Menu The world is beating a path to Chef Ferran Adrià's door at elBulli, but why? In professor Michael Norton's course, students learn about marketing from... View Details

Keywords: by Sean Silverthorne; Food & Beverage

03 Nov 2011
What Do You Think?

The Ultimate Question in Management

by authenticity and passion?" (implied by a response from Harry Abrikian). Steve Sheinkopf would alter the process to insure that he receives feedback only from his "A players, not by the Bs (or Cs)." The coauthors of The... View Details

Keywords: by James Heskett

05 Aug 2010
What Do You Think?

What Is Customer Opinion Good For?

determining how and when to weight the importance of customer inputs? Jonathan Hinkle believes it does. As he put it, " the question may really be, 'Will this product be marketed as a disruptive product or fit with customers' paradigms?' Customer View Details

Keywords: by Jim Heskett; Technology

19 Feb 2008
Research & Ideas

Radical Design, Radical Results

their product portfolio. They observe what innovators do and how the market reacts. But the feedback they receive is initially so ambiguous, with several languages coexisting, that they eventually imitate everything. "The confusion... View Details

Keywords: by Julia Hanna; Consumer Products

12 Oct 1999
Research & Ideas

Women Leading Business: A New Kind of Conversation

hire or a firing situation. Issues may also be more personal, such as how to bridge the enormous gap between the leadership of a company and retirement. EE: What sort of feedback have you received from past participants? Hart: They say... View Details

Keywords: Re: Myra M. Hart & Cynthia A. Montgomery

02 May 2000
Research & Ideas

Leading Professional Service Firms

everybody else—a rare opportunity for professionals who often have few chances in their usual work lives to interact with others outside their own firms, much less outside their own professions or countries. Feedback from past... View Details

Keywords: Re: Jay W. Lorsch; Service; Consulting; Accounting

15 Nov 2011
First Look

First Look: November 15

Denise Frazer and Paolo Canto, two HBS students, have decided to give each other feedback on their class participation. While Denise believes that she has provided concrete, actionable feedback to Paolo, she... View Details

Keywords: Sean Silverthorne

06 Aug 2014
Research & Ideas

Climbing Down from the Ivory Tower

police to protect the citizens. Olstrom dubbed the phenomenon "co-production." Since then, it has become common for organizations to treat consumers as production partners. Many high-tech firms hire existing customers to beta-test early versions of products, in order... View Details

Keywords: by Carmen Nobel; Education; Health

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