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- Faculty Publications (511)
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
must ensure that their organizational silos have been reconfigured, leveled, or spanned sufficiently to guarantee an unimpeded line of sight to the customer. Most important, they must also guarantee precisely the reverse: that the line of sight from the customer into... View Details
- 21 Feb 2023
- Research & Ideas
What's Missing from the Racial Equity Dialogue?
The Institute for the Study of Business in Global Society (BiGS) welcomed scholars to Harvard Business School last year to advance their research about race, diversity, inclusion, and inequality. As the nation reflects on issues such as these during Black History... View Details
Keywords: by Danielle Kost
- 08 Mar 2022
- Research & Ideas
Representation Matters: Building Case Studies That Empower Women Leaders
classroom directly impacts not only how students learn, but how they see themselves. With only two years to soak in these cases as an MBA student, academic institutions have a short-but-critical time to prepare women for a world where “leader” still View Details
Keywords: by Colleen Ammerman and Boris Groysberg
- Profile
Ted Obi
necessary to achieve my goals as my interests evolve over my time here. Being part of the HBS community is like Winning the lottery but feeling an immense sense of humility and responsibility. Humility from being surrounded with equally... View Details
- 28 Jan 2020
- Book
Advanced Leadership Requires More Than Outside-The-Box Thinking
that helped level social divides by providing equal access to useful skills and cultural or educational opportunities to everyone in a city. The leader who envisioned and built this into a leading site with 50 million regular users turned... View Details
Keywords: by Sean Silverthorne
- November 2022
- Teaching Note
Proximie: Using XR Technology to Create Borderless Operating Rooms
By: Ariel D. Stern, Alpana Thapar and Menna Hassan
Founded by Nadine Hachach-Haram in 2016, Proximie was a digital medicine platform that used mixed reality and a host of digital audio and visual tools to enable clinicians, proctors, and medical device company personnel to be virtually present in operating rooms (ORs),... View Details
When Should a Social Platform Give People Fewer Choices and Charge More for Them?
Existing economic wisdom offers unequivocal advice to managers seeking to establish new platform businesses: Invest to acquire users as quickly as possible and make sure that they have ... View Details
- 22 Oct 2019
- Research & Ideas
Use Artificial Intelligence to Set Sales Targets That Motivate
Setting the right sales targets for employees is a difficult balancing act, with long-term consequences on growth and morale. Setting a target too low, making it easily achievable, might cause an an employee to not put in the effort. Setting a target too high can be... View Details
Keywords: by Michael Blanding
- 01 Dec 2019
- News
Remix
women say they have been targeted at work, according to a 2016 report by the US Equal Employment Opportunity Commission, which also estimates that three out of four of those women will never mention that fact to a supervisor. “It’s really... View Details
- 28 Feb 2019
- News
New Program Will Develop Leaders of Innovative Ventures
firm based in Boston, where he served in a wide range of roles, including managing partner and Executive Committee member. He also served as board director of more than 30 public and private companies. He recently retired from Summit and founded View Details
- 23 Sep 2022
- Research & Ideas
8 Strategies to Sustain Business Innovation
North Carolina at Chapel Hill, write. To improve the odds for entrepreneurs and leaders, they offer eight strategies. “They’re equally challenging,” McDonald says. “You have to figure out which are the most salient to you, but the... View Details
Keywords: by Lane Lambert
- 08 Oct 2018
- Research & Ideas
Knowing What Your Boss Earns Can Make You Work Harder
francescoch Learning that a co-worker earns more than you can decrease your job performance while increasing the likelihood of you searching for a new job, according to a new research study. On the other hand, learning what your manager makes can prompt you to work... View Details
Keywords: by Rachel Layne
- 07 May 2014
- What Do You Think?
How Should Wealth Be Redistributed?
one's labor only serve to make fruit salad for everyone else?" Gerald Schultz commented that democracy "is the only way to bring back equality The problems are being identified. Voters will make changes happen eventually. I hope... View Details
Keywords: by James Heskett
- 04 Nov 2009
- What Do You Think?
What is the Role of Government Vis-à-Vis Capitalism?
'rules of the game' that we create together as citizens," but cautions that " when we engage in that process, we need to be equally aware that we are foolish to try to prescribe HOW the game should be played within those... View Details
Keywords: by Jim Heskett
- 12 Mar 2021
- News
My Favorite Case
1977) MORE A century after the introduction of the first case to Harvard Business School, the case method remains the cornerstone of the educational experience. But it is also clear, from the scores of stories submitted here, that certain cases have played an View Details
- 23 Mar 2022
- Blog Post
Learning Curve: The Brother-and-Sister Team Behind a New Edtech Nonprofit
poverty,” Gupta says. What they lack are the awareness, the information, and the tools required to take a more active role in supporting their children’s early cognitive development—all of which are gaps that Rocket Learning aims to fill. “The idea,” Gupta says, “is to... View Details
- 01 Jan 2011
- News
Seth Klarman, MBA 1982
three decades, Klarman has built one of the most successful hedge fund companies in the world. While such accolades are important to Klarman, he is equally proud of the culture at Baupost. "We have a very collaborative environment where... View Details
- April 2023
- Article
Racial Inequality in Work Environments
By: Letian Zhang
This article explores racial stratification in work environments. Inequality scholars have long identified racial disparities in wage and occupational attainment, but workers’ careers and well-being are also shaped by elements of their work environment, including firm... View Details
- 04 Aug 2003
- Research & Ideas
Shackleton: An Entrepreneur of Survival
survived to reach the whaling station on South Georgia. He used the telegraph there to try to get through to his home country, but there was no boat available in wartime England. He was worried about his men starving on Elephant Island. There was an amputation while he... View Details
Keywords: by Martha Lagace
- 30 Mar 2003
- Research & Ideas
The Future of IT Consulting
companion to the rate of change most companies experience in other technologies, markets, and initiatives of competitors. We have noted that the successful IT consulting firm must be able to anticipate, sense, and nimbly respond to change. This is View Details