employee motivation - Publications - Faculty & Research

10 May 2016
First Look

May 10, 2016

Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51040 forthcoming American Journal of Health Promotion The Effect of Cost Sharing on an Employee Weight Loss Program: A Randomized Trial By: John, Leslie K., Andrea Troxel,... View Details

Keywords: Carmen Nobel

Web

Online Transforming Customer Experiences Course | HBS Online

Syllabus Enrollment Stories FAQs Enroll Now Key Concepts Design a defined, service-driven value proposition Understand sustainable pricing, the service-profit chain, and customer journeys Motivate employees... View Details

09 Jan 2020
Blog Post

Set Your Recruiting Vision for 2020

motivates employees and how that can be communicated in your recruiting process. Learn more strategies to “get to yes” based on a recent HBS research study focused on what matters most to students when... View Details

Keywords: All Industries

01 Jun 2018
News

Ask the Expert: Star Search

function of having an engaged and motivated workforce. So how do you keep talent engaged and motivated? There is a table stakes component that I believe is compensation related, and we obviously try to benchmark and maintain that. But... View Details

Keywords: Dan Morrell

12 Mar 2018
Op-Ed

Op-Ed: Why BlackRock CEO Larry Fink Is Not a Socialist

shareholder value is created. Every company should start with a clear purpose and set of values that go beyond making money. It is the purpose and values that motivate and unify employees worldwide, not... View Details

Keywords: by Bill George; Banking

Profile

Shaila Ittycheria

answers for urgent business issues, she also found a deeper perspective on the meaning of leadership that she had not anticipated. A particular Leadership and Corporate Accountability class stands out for her, when Shaila and her classmates discussed a case in which an... View Details

11 Oct 2019
News

Balancing Act

successor and two years later, after Tutor.com had merged with The Princeton Review, she became CEO of the combined company. For Eberle Walker, being in charge came with the responsibility of fostering other women, starting with her executive team. The first step was... View Details

Keywords: April White; Educational Services

12 Oct 1999
Research & Ideas

Spirit at Work: The Search for Deeper Meaning in the Workplace

Beer, the School's Cahners-Rabb Professor of Business Administration and an expert on organizational behavior. "Quite simply, without a sense of purpose, we become alienated from our work and find it harder to motivate... View Details

Keywords: by Marguerite Rigoglioso

03 May 2021
What Do You Think?

Where Does CEO Activism Go From Here?

or product doing what is, on balance, good for the business? Will their identification with an issue attract more customers than it drives away? Will it attract the kind of employee who shares the values implied by the CEO’s position? Of... View Details

Keywords: by James Heskett

Web

Fostering Candor in Teams and Organizations - Recruiting

directly aligns with healthcare professionals’ collective goals and individual purposes. Appealing to employees’ motivations enables leaders to help team members unite under a common goal. By extension, setting the stage for View Details

July 1993 (Revised December 2003)
Case

Sears Auto Centers (A)

By: Lynn S. Paine and Michael Santoro

The CEO of Sears must decide how to respond to allegations that the company's auto repair division has been misleading consumers and charging them for unnecessary repairs. View Details

Keywords: Corporate Governance; Corporate Accountability; Ethics; Organizational Culture; Compensation and Benefits; Management Teams; Employees; Behavior; Motivation and Incentives; Performance Improvement; Auto Industry

Citation

Educators

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December 2003 (Revised May 2004)
Case

Sears Auto Centers (A) (Abridged)

By: Lynn S. Paine

In the early 1990s Sears faced and allegations by the California Department of Consumer Affairs that the company's auto repair centers had been overbilling customers and making unnecessary repairs. Top management must evaluate the problem and come up with a plan to... View Details

Keywords: Corporate Governance; Corporate Accountability; Ethics; Organizational Culture; Compensation and Benefits; Management Teams; Employees; Behavior; Motivation and Incentives; Performance Improvement; Auto Industry

Citation

Educators

Purchase

23 Jan 2012
Research & Ideas

Break Your Addiction to Service Heroes

of Uncommon Service is that to achieve service excellence, you may need to make some tradeoffs. Is that a hard sell for some managers who are motivated to excel in all areas? A: Frei: Even superstar managers would probably admit to being... View Details

Keywords: by Deborah Blagg; Service

20 Dec 2018
Research & Ideas

Most Popular Stories and Research Papers of 2018

blues, and a job set up for failure. If the CEO’s High Salary Isn't Justified to Employees, Firm Performance May Suffer Researcher Ethan Rouen discovers that rank-and-file employees understand the boss deserves a big salary, but only when... View Details

Keywords: by Sean Silverthorne

01 Mar 2018
News

Ask the Expert: Disaster Master

value concentration; there’s been such a focus on efficiency that there are way fewer redundancies in a company’s production capacity and inventories,” says Beer, who offers insight and advice to alumni seeking guidance in unprecedented circumstances. How do you train... View Details

Keywords: Julia Hanna

06 Sep 2011
Research & Ideas

The Power of Leadership Groups for Staying on Track

Command-and-control leaders are finding it difficult to motivate frontline employees and take advantage of their knowledge and wisdom. This is especially true in global organizations that require... View Details

Keywords: by Bill George

01 Oct 2002
News

Faculty Research Symposium

difficult decisions regarding risk-taking incentives, leverage, and vesting since the goal of equity plans is to motivate long-run value creation in a cost-effective way. “The problem with equity-based pay is generally not that it fails... View Details

14 May 2008
Research & Ideas

Getting Down to the Business of Creativity

deeply satisfying and personally challenging inspires the highest levels of creativity, whether it's in the arts, sciences, or business," she says. Dear Diary As a way to delve deeper into the link between motivation and creativity,... View Details

Keywords: by Julia Hanna; Retail; Apparel & Accessories; Fashion; Entertainment & Recreation

16 Aug 2011
First Look

First Look: August 16

Publication:American Economic Journal: Microeconomics (forthcoming) Abstract We investigate how the convexity of a firm's incentives interacts with worker overconfidence to affect sorting decisions and performance. We demonstrate experimentally that overconfident View Details

Keywords: Sean Silverthorne

09 Nov 2009
Research & Ideas

Come Fly with Me: A History of Airline Leadership

productive workers during Kelleher's tenure were motivated by a vibrant working atmosphere, good wages, profit sharing, and the knowledge that no employees had ever been laid off at the company. This feeling... View Details

Keywords: by Sarah Jane Gilbert; Air Transportation

Publications