Publications

01 Mar 2003
News

Service with a Smile

In an effort to understand the role that suppressing or exaggerating emotions has on employees, HBS assistant professor Laura Morgan Roberts and a colleague from the University of Toronto, Stéphane Côté, set about to measure the... View Details

Keywords: Laura Morgan Roberts; Stephane Cote; Publishing Industries (except Internet); Information

01 Sep 1979
Conference Presentation

Insecurity Begets Negativity: A Bias in Interpersonal Evaluation

By: Teresa M. Amabile

Keywords: Behavior; Emotions; Prejudice and Bias

March 2024
Case

Negotiating the Gift of Life (A)

By: Alex Chan

Describes a negotiation where lives are truly at stake, where key lessons on persuasion and the role that identity might play in a negotiation are on display through an effort by a frontline negotiator from OneLegacy, the US's largest organ procurement organization. As... View Details

Keywords: Economics; Negotiation; Communication; Diversity; Nonprofit Organizations; Emotions; Health Industry

Educators

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13 Feb 2013
Research & Ideas

5 Weight Loss Tips From Behavioral Economists

emotional feeling of guilt. The researchers asked 67 college undergraduates to complete a series of tasks that involved recalling past guilt-inducing behavior, confronting an opportunity to cheat, and choosing whether to eat a piece of... View Details

Keywords: by Carmen Nobel

2009
Chapter

Stimulate Creativity by Fueling Passion

By: Teresa Amabile and Colin M. Fisher

Keywords: Creativity; Emotions

2000
Chapter

Stimulate Creativity by Fueling Passion

By: T. M. Amabile

Keywords: Creativity; Emotions

20 Aug 2009
Working Paper Summaries

A Decision-Making Perspective to Negotiation: A Review of the Past and a Look into the Future

Keywords: by Chia-Jung Tsay & Max H. Bazerman

July 2004 (Revised March 2006)
Background Note

Work and Job Search Related Stress

Explores the experience of work-related stress and examines various coping tactics. Pays particular attention to stress related to the job-search process. Teaching Purpose: To help students recognize sources of stress and develop more effective coping skills. View Details

Keywords: Job Search; Personal Development and Career; Emotions

February 1995
Case

James Cranfield

By: John J. Gabarro and Andrew P. Burtis

Describes the attitudes, feelings, and perceptions of the manager who will conduct the performance appraisal interview. A rewritten version of an earlier case. View Details

Keywords: Performance Evaluation; Attitudes; Perspective; Emotions

Educators

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September 16, 2022
Article

Bored at Work? Learn to Manage It by Putting It to Work

By: Katherine Connolly Baden, Boris Groysberg and Heather Poco

Do you often feel bored at work or in life? Do you want to feel less bored? If so, what can you do to make that happen? Boredom has a bad rap, but is it really so bad? View Details

Keywords: Time Management; Emotions; Motivation and Incentives; Jobs and Positions

Article

How to Avoid Executive Stress

By: Thomas J. DeLong

When teaching various groups of executives, the author relates the story of a man addicted to prescription drugs and his brother who is addicted to achievement. Each group relates to these two professionally successful men and sees that they live largely on the edge of... View Details

Keywords: Behavior; Personal Development and Career; Personal Characteristics; Emotions

2014
Article

Rituals Alleviate Grieving for Loved Ones, Lovers, and Lotteries

By: Michael I. Norton and Francesca Gino

Three experiments explored the impact of mourning rituals after losses—of loved ones, lovers, and lotteries—on mitigating grief. Participants who were directed to reflect on past rituals or who were assigned to complete novel rituals after experiencing losses reported... View Details

Keywords: Loss; Practice; Emotions

1980
Chapter

Notes on the Meaning of Commitment to Organizations

By: Rosabeth M. Kanter

Keywords: Organizations; Emotions; Attitudes

12 PM – 1 PM EDT, 23 Oct 2018
Webinars: Trending@HBS

Creating Mindful Leaders: How to Power Down, Power Up, and Power Forward

Join Joe Burton (PMD 75, 2000) for a fun and expert peek into mindfulness as the antidote to stress. Attendees will learn practical, actionable techniques to reduce stress, increase resilience, and improve their well-being and performance. View Details

2020
Article

Humanizing Management and Innovation

By: Hirotaka Takeuchi

This article is an excerpt from The Wise Company book that Ikujiro Nonaka and I published in October 2019 from Oxford University Press. It is a sequel to The Knowledge-Creating Company book we published 25 years ago. As our thinking evolved from information to... View Details

Keywords: Knowledge Creation; Knowledge Practice; Phronesis; Practical Wisdom; Ba; Continuous Innovation; Fusion Of Analog And Digital; Management As A Way Of Life; Management Style; Emotions; Innovation and Management

1976
Chapter

The Romance of Community: Intentional Communities as Intensive Group Experience

By: R. M. Kanter

Keywords: Civil Society or Community; Groups and Teams; Emotions

19 Sep 2016
News

The Real Meaning of Love

and her death was avoidable. If she and her friends and her family had had any information about the warning signs of an abusive relationship and what the earliest phases look like, steps could have been taken to save her life. “One Love is focused on educating young... View Details

March 2012
Article

The New Science of Viral Ads

By: Thales Teixeira

It's the holy grail of digital marketing: the viral ad, a pitch that large numbers of viewers decide to share with family and friends. Several techniques derived from new technology can help advertisers attain this. In our research, two colleagues and I use... View Details

Keywords: Digital Marketing; Information Technology; Research; System; Marketing; Emotions; Television Entertainment