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Show Results For
- All HBS Web
(1,680)
- News (346)
- Research (1,089)
- Events (10)
- Multimedia (11)
- Faculty Publications (284)
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
shareholder returns of 150 percent while the S&P 500 has delivered 14 percent. They've also grown their sales 134 percent while the S&P 500 has grown just 53 percent. Clearly, these firms have found something that allows them to be resilient in both good times... View Details
- 18 Feb 2015
- First Look
First Look: February 18
balanced scorecard data from a convenience store chain, Store24, during the implementation of an innovative, but ultimately unsuccessful, strategy. Quarterly strategic reviews, based in part on the firm's balanced scorecard, led... View Details
Keywords: Sean Silverthorne
- 25 Oct 2020
- Research & Ideas
The Dark Side of Fintech Borrowing
you put the results into the context that most of the fintech companies claim that they use alternative data, it’s very surprising that their borrowers are more likely to default,” Di Maggio says. Di Maggio and Yao tracked 3.79 million loans for 1.88 million borrowers... View Details
- 01 Mar 2011
- First Look
First Look: March 1
sale was prompted by a co-founder who wanted to sell his share of the business. The case explores the rationale for owners to monetize at least a portion of their company's value and the sales process. Additionally, it compares two... View Details
Keywords: Sean Silverthorne
- 07 Jul 2010
- First Look
First Look: July 7
even small differences in members' status perceptions—differences that may not be apparent to the members themselves—can diminish coordination, generate task conflict, and weaken performance. Survey data from a longitudinal field study of... View Details
Keywords: Martha Lagace
- 12 Dec 2005
- Research & Ideas
Using the Law to Strategic Advantage
there are certain actions a firm with less market share can justify but that become illegal when taken by a firm with large market share. Intel did not let the legal concerns interfere with its fighting spirit but channeled that desire to... View Details
- Web
Career Re-Entry & Flexible Work - Alumni
Fairygodboss Fairygodboss is the largest female career community where highly motivated and authentic women can connect with other career-minded individuals to share real-life experiences and help one another to succeed. The FGB platform... View Details
- 11 Aug 2009
- First Look
First Look: August 11, 2009
insiders strategically sell shares prior to the disclosure of goodwill impairment losses. We provide evidence that insiders of goodwill impairment firms engage in abnormal selling of their shares quarters... View Details
Keywords: Martha Lagace
- 24 Nov 2009
- First Look
First Look: Nov. 24
Data Authors:Jonathan Haskel and Raffaella Sadun Publication:Chap. 7 in Producer Dynamics: New Evidence from Micro Data, edited by Timothy Dunne, J. Bradford Jensen, and Mark J. Roberts. The University of Chicago Press, 2009 Abstract The... View Details
Keywords: Martha Lagace
- 22 Apr 2019
- Research & Ideas
Why Salespeople Struggle at Leading
not about how well you answered questions in an interview. You need to put in place processes that give you more data about the person’s behavioral fit.” And once on staff, workers benefit from constructive feedback. So companies should... View Details
Keywords: by Dina Gerdeman
- 22 Oct 2019
- Research & Ideas
Use Artificial Intelligence to Set Sales Targets That Motivate
of that company’s overall goal. “They put in a proxy that they wanted to not only acquire customers, but retain them as well.” Identify and collect as much relevant data as possible. Once executives set an overall goal, they can feed... View Details
Keywords: by Michael Blanding
- 01 Oct 2021
- Research & Ideas
Dying to Lead: How Reaching the Top Can Kill You Sooner
its upper ranks. Having amassed a dataset of estimated social status and managerial levels for the large pool of GE managers, Nicholas then ran his data through various statistical models. He found that the likelihood of a death for upper... View Details
Keywords: by Jay Fitzgerald
- 02 Jun 2020
- Research & Ideas
Coronavirus Careers: Cloud Kitchens Are Now Serving
overnight. What is a cloud kitchen? Cloud kitchens are commercial facilities purpose-built to produce food specifically for delivery. They do not have brick-and-mortar dine-in areas and consist of shared kitchen space with culinary staff... View Details
- 02 Jan 2018
- First Look
First Look at New Research and Ideas, January 3, 2018
regulations needed to be based on hard science and engineering knowledge. To achieve this, collaboration with the Swedish government was seen as instrumental and joint R&D was regarded as a means to share knowledge and costs. The... View Details
Keywords: Sean Silverthorne
- 04 Sep 2017
- Blog Post
HBS Startup Bootcamp and Founders Unfiltered
don’t think people would buy that” or “I don’t know if that’s even possible.” My mindset started to change last fall when I attended SPARK, the 2016 HBS Entrepreneurship Conference. Hearing founders at the conference share their stories... View Details
- 07 Apr 2009
- First Look
First Look: April 7, 2009
inadequate updating of the customer database. Also, the budgeting data in the case may be used to teach regression model selection and R-squared. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=109070... View Details
Keywords: Martha Lagace
- 08 Nov 2022
- Research & Ideas
How Centuries of Restrictions on Women Shed Light on Today's Abortion Debate
strong incentives to impose restrictions on women’s promiscuity. “The gender gaps in labor market participation, micro-entrepreneurship, or business ownership more generally seem to also partly reflect this social norm against women.” Becker uses historical View Details
Keywords: by Kara Baskin
- Web
Negotiating - Alumni
else we can do to bring us closer together?") Share your professional and/or financial goals Keep a calm, business-like tone Avoid getting into a discussion of market rates with knowledgeable employers Keep HR informed NEVER STOP SELLING... View Details
- 07 Jan 2019
- Research & Ideas
The Better Way to Forecast the Future
Center] Related Reading: The Entrepreneurs Who Invented Economic Forecasting Nowcasting the Local Economy: Using Yelp Data to Measure Economic Activity at Scale RESEARCH PAPER: Bias in Official Fiscal Forecasts: Can Private Forecasts... View Details
- 26 Jul 2022
- Research & Ideas
Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews
There’s a saying in hospitality: The customer is always right. In fact, customers might be more influential than ever, according to a study of online restaurant reviews. Yelp, the website where consumers share their service experiences,... View Details