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  • 19 Dec 2006
  • First Look

First Look: December 19, 2006

low (-0.16 and 0.006) and decrease over time as network effects become increasingly important. Download working paper: http://www.hbs.edu/research/pdf/07-035.pdf The Demise of Cost and Profit Centers Author:Robert S. View Details
Keywords: Sean Silverthorne
  • 02 Sep 2014
  • News

Many of the best ideas for improving health care are quite simple

Managers know that individuals who have experience working together can influence team performance. Yet most managers underestimate the benefit of such familiarity, according to Robert S. Huckman, Professor... View Details
  • 20 Mar 2018
  • First Look

First Look at New Research and Ideas, March 20, 2018

link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54267 February 6, 2018 Harvard Business Review What Could Amazon's Approach to Health Care Look Like? By: Huckman, Robert S. Abstract—No abstract... View Details
Keywords: Sean Silverthorne
  • 14 Feb 2012
  • First Look

First Look: February 14

can make organizational learning happen by building teams that learn. Publisher's Link: http://www.wiley.com/WileyCDA/WileyTitle/productCd-078797093X.html The Gifts We Keep on Giving: Documenting and Destigmatizing the Regifting Taboo... View Details
Keywords: Carmen Nobel
  • Web

Research in Action - Alumni

the origins of his research interests and taxation in a global context. Action Research to Put Health Care Ideas into Practice Professor Emeritus Robert Kaplan explains his action research, which aims to... View Details
  • 19 Jan 2011
  • First Look

First Look: Jan. 18

Influence (Un)ethical Behavior Authors:F. Gino and Joshua D. Margolis Publication:Organizational Behavior and Human Decision Processes (forthcoming) Abstract In four laboratory studies, we find that regulatory focus induced by situational... View Details
Keywords: Sean Silverthorne
  • 11 Jan 2011
  • First Look

First Look: Jan. 11

standards are. The authors include a useful assessment tool to help readers get started. Read the article: http://hbr.org/2011/01/are-you-a-good-boss-or-a-great-one/ar/1# The Emerging Capital Market for Nonprofits Authors:Robert S. View Details
Keywords: Sean Silverthorne
  • Article

New Roles for Management Accountants

By: Robert S. Kaplan
Keywords: Management; Accounting
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  • 1 Apr 1997
  • Conference Presentation

Comments on 'The Commission on Auditors' Responsibilites: Report of Tentative Conclusions

By: Robert S. Kaplan
Keywords: Accounting Audits
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  • 1978
  • Chapter

Information Content of Financial Accounting Numbers: A Survey of Empirical Evidence

By: Robert S. Kaplan
Keywords: Accounting; Information
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  • August 1998
  • Teaching Note

Euclid Engineering TN

By: Robert S. Kaplan
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  • July 1998
  • Teaching Note

Maxwell Appliance Controls TN

By: Robert S. Kaplan
Teaching Note for (9-192-058). View Details
Keywords: Manufacturing Industry
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  • January 1998
  • Teaching Note

Chemical Bank TN

By: Robert S. Kaplan
Teaching Note for (9-195-210). View Details
Keywords: Banking Industry
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  • November 1997
  • Teaching Note

Activity-Based Management at Stream International TN

By: Robert S. Kaplan
Teaching Note for (9-196-134). View Details
Keywords: Indiana
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  • April 1997
  • Background Note

Using ABC to Manage Customer Mix and Relationships

By: Robert S. Kaplan
Describes applying activity-based costing to manage customer relationships. Links cost-to-serve to net margins earned with individual customers. View Details
Keywords: Customer Relationship Management; Activity Based Costing and Management
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  • December 1996 (Revised February 2000)
  • Background Note

Assigning Support Department Expenses to Production Cost Centers (A)

By: Robert S. Kaplan
Describes the first stage of the two-stage cost assignment process from support/service departments to production cost centers. View Details
Keywords: Cost
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  • February 1996 (Revised June 1996)
  • Supplement

Indianapolis: Activity-Based Costing of City Services (B)

By: Robert S. Kaplan
Supplements the (A) case. View Details
Keywords: City; Service Operations; Infrastructure; Service Industry; Indiana
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  • May 2011
  • Article

The Hollow Science

By: Robert S. Kaplan
The financial meltdown made clear that the executives of many major financial institutions were operating with inadequate or distorted information about the values and risks of their firms' assets. It's fair to say that business scholars bear some... View Details
Keywords: Accounting; Financial Crisis; Financial Management; Information; Knowledge Acquisition; Risk Management; Practice
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  • May 1991 (Revised May 1999)
  • Teaching Note

Manufacturers Hanover Corp.: Customer Profitability Report, Teaching Note

By: Robert S. Kaplan
Teaching Note for (9-191-068). View Details
Keywords: Profit; Customers; Banking Industry
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  • June 2010
  • Teaching Note

Elkay Plumbing Products Division (TN)

By: Robert S. Kaplan
Teaching Note for 110007. View Details
Keywords: Business Divisions; Steel Industry
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