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Show Results For
- All HBS Web
(831)
- News (165)
- Research (554)
- Events (1)
- Multimedia (3)
- Faculty Publications (347)
- November 1994 (Revised March 1996)
- Case
Pepsi's Regeneration, 1990-1993
By: David A. Garvin and Donald N. Sull
Craig Weatherup, the president and CEO of Pepsi Cola, leads a change process that completely transforms his company. It includes a new vision, operating philosophy, strategy, and organizational structure. He also introduces process improvement techniques and builds new... View Details
Keywords: Transformation; Leading Change; Growth and Development Strategy; Management Systems; Standards; Organizational Structure; Outcome or Result; Performance Improvement; Problems and Challenges; Food and Beverage Industry
Garvin, David A., and Donald N. Sull. "Pepsi's Regeneration, 1990-1993." Harvard Business School Case 395-048, November 1994. (Revised March 1996.)
- 01 Feb 1999
- News
New Releases
implement the book's concepts and models in their own organizations. Competing on Internet Time by David B. Yoffie and Michael A. Cusumano (Free Press) Last fall, a new book... View Details
Keywords: Nancy O. Perry
- March 2018
- Article
In Pursuit of Enhanced Customer Retention Management: Review, Key Issues, and Future Directions
By: Eva Ascarza, Scott A. Neslin, Oded Netzer, Zachery Anderson, Peter S. Fader, Sunil Gupta, Bruce Hardie, Aurelie Lemmens, Barak Libai, David T. Neal, Foster Provost and Rom Schrift
In today’s turbulent business environment, customer retention presents a significant challenge for many service companies. Academics have generated a large body of research that addresses part of that challenge—with a particular focus on predicting customer churn.... View Details
Ascarza, Eva, Scott A. Neslin, Oded Netzer, Zachery Anderson, Peter S. Fader, Sunil Gupta, Bruce Hardie, Aurelie Lemmens, Barak Libai, David T. Neal, Foster Provost, and Rom Schrift. "In Pursuit of Enhanced Customer Retention Management: Review, Key Issues, and Future Directions." Special Issue on 2016 Choice Symposium. Customer Needs and Solutions 5, nos. 1-2 (March 2018): 65–81.
- October 2016
- Teaching Note
Malenti Strings: Intrapreneurship within FLG, Inc. (Brief Case)
By: David A. Garvin and Rachel Gordon
Teaching Note for HBS Brief Case No. 917-513. View Details
- August 2012
- Case
Growing Pains at Stroz Friedberg (Abridged)
By: David A. Garvin and Michael Norris
In late spring 2009, Stroz Friedberg co-presidents Edward Stroz and Eric Friedberg had to set growth targets for 2010. The leading global consulting firm they had built specialized in managing digital risk and uncovering digital evidence and had grown very rapidly.... View Details
Keywords: Business Growth and Maturation; Change Management; Transition; Growth and Development Strategy; Growth Management; Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Consulting Industry
Garvin, David A., and Michael Norris. "Growing Pains at Stroz Friedberg (Abridged)." Harvard Business School Case 313-023, August 2012.
- August 2006 (Revised June 2007)
- Supplement
Management Levels at Staples (E): Senior Vice President
By: David A. Garvin and Lynne Levesque
Garvin, David A., and Lynne Levesque. "Management Levels at Staples (E): Senior Vice President." Harvard Business School Supplement 307-041, August 2006. (Revised June 2007.)
- March 2004 (Revised February 2005)
- Case
Emerging Business Opportunities at IBM (B)
By: David A. Garvin and Lynne Levesque
Supplements the (A) case. View Details
Garvin, David A., and Lynne Levesque. "Emerging Business Opportunities at IBM (B)." Harvard Business School Case 304-076, March 2004. (Revised February 2005.)
- April 2000 (Revised August 2000)
- Teaching Note
Transition to General Management Website TN
By: David A. Garvin and Jeffrey Berger
Teaching Note for (9-300-126). View Details
- February 2000
- Teaching Note
Strategic Decision Processes & Making Fast Strategic Decisions in High-Velocity Environments TN
By: David A. Garvin and Jeffrey Berger
- November 1992
- Supplement
PPG: Developing a Self-Directed Work Force (B)
By: David A. Garvin and Norman Klein
Supplements the (A) case. View Details
Garvin, David A., and Norman Klein. "PPG: Developing a Self-Directed Work Force (B)." Harvard Business School Supplement 693-021, November 1992.
- December 1990
- Teaching Note
Vought Aero Products: Factory of the Future, Teaching Note
By: David A. Garvin and Norman Klein
- February 1998
- Teaching Note
Decision Making at the Top: The All-Star Sports Catalog Division TN
By: David A. Garvin and Michael Roberto
Teaching Note for (9-398-061). View Details
- November 1997
- Background Note
Note on Knowledge Management, A
By: David A. Garvin and Artemis March
Provides an overview of knowledge management, including descriptions of knowledge management strategies, processes, organization, infrastructure, systems, and challenges. Describes the approaches at two leading consulting firms, Arthur Andersen and Ernst & Young, that... View Details
Keywords: Knowledge Management; Management Style; Management Systems; Infrastructure; Organizations; Business Strategy
Garvin, David A., and Artemis March. "Note on Knowledge Management, A." Harvard Business School Background Note 398-031, November 1997.
- July 1997 (Revised August 1997)
- Teaching Note
Harvard Business School Publishing TN
By: David A. Garvin and Artemis March
Teaching Note for (9-397-028). View Details
- August 1996 (Revised February 2000)
- Exercise
Decision-Making Exercise (A)
By: David A. Garvin and Michael Roberto
Provides questionnaires so students can compare their experiences with different decison-making processes. Students read "Growing Pains," a Harvard Business Review (HBR) case study, and then work in teams to come up with recommendations using a consensus approach to... View Details
Garvin, David A., and Michael Roberto. "Decision-Making Exercise (A)." Harvard Business School Exercise 397-031, August 1996. (Revised February 2000.)
- February 1996 (Revised March 1996)
- Case
Harvey Golub: Recharging American Express
By: David A. Garvin and Artemis March
Harvey Golub, CEO American Express, initiated and led a large-scale change process. The case describes the organization he inherited, two successive waves of reengineering, his "principles-driven" approach to decision making, and his goal of converting American Express... View Details
Keywords: Transformation; Decision Choices and Conditions; Engineering; Leadership Style; Organizational Change and Adaptation; Core Relationships; Integration; Value
Garvin, David A., and Artemis March. "Harvey Golub: Recharging American Express." Harvard Business School Case 396-212, February 1996. (Revised March 1996.)
- January 1996 (Revised March 2000)
- Case
R.R. Donnelley & Sons: The Digital Division
By: David A. Garvin and Artemis March
In June 1995, Barbara Schetter, VP and general manager of R.R. Donnelley's Digital Division, is struggling to gain acceptance from other groups and divisions at the printing giant. The Digital Division employs radically new technology--digital printing presses and... View Details
Keywords: Business Divisions; Business Model; Business Plan; Leading Change; Problems and Challenges; Groups and Teams; Technology Adoption; Value Creation
Garvin, David A., and Artemis March. "R.R. Donnelley & Sons: The Digital Division." Harvard Business School Case 396-154, January 1996. (Revised March 2000.)
- April 1995
- Teaching Note
Serengeti Eyewear: Entrepreneurship within Corning Inc. TN
By: David A. Garvin and Artemis March
Teaching Note for (9-394-033). View Details
Keywords: Manufacturing Industry
- May 2012 (Revised November 2015)
- Case
The National Geographic Society (A) (Abridged)
By: David A. Garvin and Annelena Lobb
In January 2010, John Fahey, president, CEO, and chairman of the board of trustees' executive committee of the Washington, D.C.–based National Geographic Society (NGS), must decide how best to organize the 121-year old mission-driven organization for a world of... View Details
Keywords: General Management; Change Management; Media And Publishing; Digital Convergence; Strategy Development; Business Models; Information Publishing; Online Technology; Business Model; Organizational Structure; Business Strategy; Publishing Industry
Garvin, David A., and Annelena Lobb. "The National Geographic Society (A) (Abridged)." Harvard Business School Case 312-120, May 2012. (Revised November 2015.)
- December 2011
- Supplement
Bergerac Systems: The Challenge of Backward Integration, Instructor Spreadsheet (Brief Case)
By: David A. Garvin and Sunru Yong