best practices - Publications - Faculty & Research

31 Oct 2018
What Do You Think?

What is the Function of Fear in Leadership?

up saving the life of the potential victim The trigger for achieving the desired outcome: instilling the sense of fear in the subordinate. Accordingly, can an argument be made that at times and under certain circumstances fear might be the View Details

Keywords: by James Heskett

21 Jun 2010
Research & Ideas

Strategy and Execution for Emerging Markets

producers and customers in an efficient manner. Q: How can intermediaries grow as businesses in their own right? Khanna: Emerging markets can't mandate intermediaries into existence. Entrepreneurs must first recognize an institutional void and deem it in the View Details

Keywords: by Martha Lagace

29 Jul 2002
Research & Ideas

Time Pressure and Creativity: Why Time is Not on Your Side

employees, and how difficult was that process to manage? A: We wanted to do what few researchers have ever attempted: "trap creativity in the wild" in organizations, by observing it as it was happening within teams who are supposed to be doing creative work.... View Details

Keywords: by Sean Silverthorne; Education; Fine Arts

04 Feb 2008
Research & Ideas

Putting Entrepreneurship in the Social Sector

health care. But the truth is that many of these efforts, despite best intentions, have not solved the issues they target, says Harvard Business School professor Jane Wei-Skillern. "Traditional approaches are still falling short,... View Details

Keywords: by Sean Silverthorne

2015
Working Paper

Build It, Buy It or Both? Rethinking the Sourcing of Advertising Services

By: Alvin J. Silk and Marta M. Stiglin

This paper provides an update on the current state of in-house agencies. Whereas traditional consideration of internalizing advertising services was framed as a binary choice of build or buy, today's advertisers frequently pursue hybrid policies of build and buy to... View Details

Keywords: Management Practices and Processes; Advertising

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Profile

Varnika Menghnani

be transformed with every new conversation. What is your most memorable classroom moment? We were discussing a case on unsafe mining practices in Africa. A section mate shared his story of having a relative work at this mine in question.... View Details

08 Aug 2005
Research & Ideas

Decision Rights: Who Gives the Green Light?

best practices promise to lower them. Weighing The Costs There are two types of costs that must be considered in allocating decision rights. In their 1990 paper, "Specific and General Knowledge, and... View Details

Keywords: by Peter Jacobs

27 Jul 2020
Book

Reflection: The Pause That Brings Peace and Productivity

Instead, they practice the art of reflection “in the cracks and crevices of their everyday lives” to help them make better decisions day by day and problem by problem. Badaracco recommends four design principles for reflection. Like... View Details

Keywords: by Dina Gerdeman

18 May 2022
Research & Ideas

Are Banks the ‘Bad Guys’? Overdraft Fees Are Crushing Low-Income Customers

shows. Despite scrutiny of overdraft fees during the financial crisis more than a decade ago, some banks still reorder checking account debits so that the largest amounts, rather than the earliest debits posted, are withdrawn first. Harvard Business School researchers... View Details

Keywords: by Rachel Layne; Financial Services

22 Feb 2024
Blog Post

It’s Time to Build: Why the MS/MBA Is Right for You!

something tangible. Second, I cannot emphasize the power of the community enough! The first-year curriculum ensures you have some academic experiences unique to the MS/MBA cohort: starting classes a month early for Design Theory and View Details

30 May 2018
Research & Ideas

Should Retailers Match Their Own Prices Online and in Stores?

brick-and-mortars, including Best Buy, Target, Staples, and Sears, will gladly match their online prices in-store if a customer asks for them. However, others, like Home Depot, Bloomingdale’s, and Macy’s, are usually quite firm about... View Details

Keywords: by Dina Gerdeman; Retail

Web

Generative AI - Alumni

make me well suited for the position according to the job description. I have indicated the job description in double quotes and my resume in another double quotes.” "I am a Business School alum applying for a full-time role. Create a compelling cover letter that... View Details

30 Jan 2007
First Look

First Look: January 30, 2007

they can adapt and adopt institutional practices already legitimized by counterpart industries in other parts of the world. The paper builds on existing community ecology and social movement perspectives on industry emergence and... View Details

Keywords: Martha Lagace

08 May 2007
First Look

First Look: May 8, 2007

organization. What the authors also found was that managers' behavior dramatically affects the tenor of employees' inner work lives. So what makes a difference to inner work life? When the authors compared the study participants' best... View Details

Keywords: Martha Lagace

March 2011
Case

Insight Communications

By: Rajiv Lal and Natalie Kindred

After undertaking a multi-year, metrics-driven operational and cultural overhaul, in April 2010 Insight Communications was planning the next phase of its development. Insight was a New York-based provider of cable, landline phone, and high-speed Internet service to... View Details

Keywords: Organizational Culture; Competitive Strategy; Management Practices and Processes; Performance Improvement; Growth Management; Management Systems; Business Processes; Measurement and Metrics; Employees; Telecommunications Industry; New York (state, US)

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Educators

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Accounting & Management Awards & Honors - Faculty & Research

with Tianshuo Shi and Yuan Zou. Ethan C. Rouen : Winner of the 2022 Innovation in Research Award from the Diversity Section of the American Accounting Association for “Inclusive Managers” with Wei Cai and Yuan Zou. Ethan C. Rouen : Awarded View Details

Teaching Interest

General Management: Processes and Action

General Management: Processes and Action (GMPA) focuses on implementation and the way that general managers get things done. Typically, they work through processes—sequences of tasks and activities that unfold over time, like strategic planning,... View Details

Keywords: Change Management; Communication Strategy; Decision Making; Corporate Entrepreneurship; Technological Innovation; Knowledge Management; Leadership Development; Leadership Style; Leading Change; Growth and Development Strategy; Management Practices and Processes; Management Skills; Management Style; Management Teams; Managerial Roles; Resource Allocation; Business Processes; Mission and Purpose; Organizational Culture; Organizational Design; Organizational Structure; Strategic Planning; Conflict and Resolution; Power and Influence; Business Strategy; Competitive Strategy; Competitive Advantage; Auto Industry; Computer Industry; Entertainment and Recreation Industry; Financial Services Industry; Health Industry; Information Industry; Legal Services Industry; Manufacturing Industry; Media and Broadcasting Industry; Publishing Industry; Retail Industry; Video Game Industry; China; India; United States

Profile

Brice Fodouop

Brice acquired operational experience in the company’s facilities in Albany (Oregon), Baltimore, and Chicago. “I wanted to know: what are the best practices in manufacturing?” From manufacturing to... View Details

23 Oct 2000
Research & Ideas

The Strategy-Focused Organization

share best practices across the business units and shared service units. The meeting was called the "Balanced Scorecard Conference," but, of course, the meeting was about the division's strategy... View Details

Keywords: by Robert S. Kaplan & David P. Norton

01 Jun 2022
Blog Post

Five Lessons From My First Year at HBS

lives when we find ourselves at crossroads. For me, HBS has been a great opportunity to practice reconnecting with myself, my values, and beliefs for these future crossroads. 4. There’s never a right answer, but have an opinion. The HBS... View Details

Publications