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  • Web

Standards of Conduct - Recruiting

developed the following recruiting standards of conduct to provide the foundation for a fair and ethical recruiting process. You are a recruiting partner if you utilize the HBS recruiting platform 12twenty to post a job, host an event or... View Details
  • Web

Business & Environment - Faculty & Research

short-term storage operations but are too expensive for long-term storage, which is why alternative technologies, like hydrogen or compressed-air storage, are being experimented with. In our model, a utility can invest in up to two... View Details
  • 01 Dec 2023
  • News

Wide Horizon

There were three critical events that led John Rodakis (MBA 1997) to form the nonprofit N of One in 2014 and ultimately dedicate his life to surfacing breakthrough autism research. The first occurred on Thanksgiving of 2012. He had driven about four hours with his wife... View Details
Keywords: Dan Morrell; Photos by Sarah Wilson
  • Web

HBS - Key Metrics

grid, electricity from our solar panels (solar renewable energy credits [SRECs], which represent the environmental benefit, are sold to the Harvard Utility to meet its state renewable energy requirements), natural gas used in boilers,... View Details
  • July–August 2018
  • Article

Using Time-Driven Activity-Based Costing to Model the Costs of Various Process-Improvement Strategies in Acute Pain Management

By: Keyuri Popat, Kelly Ann Gracia, Alexis B. Guzman and Thomas W. Feeley
Pain control for patients undergoing thoracic surgery is essential for their comfort and for improving their ability to function after surgery, but it can significantly increase costs. Here, we demonstrate how time-driven activity-based costing (TDABC) can be used to... View Details
Keywords: Time-Driven Activity-Based Costing; Health Care and Treatment; Cost Management; Performance Improvement
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  • Article

Describing Wait Time Bottlenecks for ED Patients Undergoing Head CT

By: Jonathan G. Rogg, Robert S. Huckman, Michael Lev, Ali Raja, Yuchiao Chang and Benjamin White
Study objectives: Facing increased utilization and subsequent capacity and budget constraints, EDs must better understand bottlenecks and their effect on process flow to improve process efficiency. The primary objective of this study was to identify bottlenecks in... View Details
Keywords: Health Care; Bottleneck; Health Care and Treatment; Operations; Health Industry; United States
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  • Article

The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel

By: Dennis Campbell and Frances X. Frei
This paper uses the context of online banking to investigate the consequences of employing self-service distribution channels to alter customer interactions with the firm. Using a sample of retail banking customers observed over a 30-month period at a large U.S. bank,... View Details
Keywords: Cost; Service Operations; Distribution Channels; Consumer Behavior; Internet and the Web; Banks and Banking; Technology Adoption; Service Delivery; Market Transactions; Market Participation; Profit; Retail Industry; Banking Industry; United States
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  • February 2023 (Revised February 2023)
  • Case

Graphic Packaging: Project Cowboy (A)

By: Benjamin C. Esty and E. Scott Mayfield
In July 2019, Graphic Packaging CEO Michael Doss was proposing a $600 million investment in a new machine to produce coated recycled board (CRB), a type of paper packaging used for consumer products (cups, cereal boxes, beverage boxes, etc.) that utilized recycled... View Details
Keywords: Capital Budgeting; Growth Management; Demand and Consumers; Duopoly and Oligopoly; Competitive Strategy; Competitive Advantage; Expansion; Value Creation; Supply and Industry; Pulp and Paper Industry; Manufacturing Industry; United States; North America
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  • January 2025
  • Case

Redwood & Strong: The Value of a Consulting Engagement

By: David G. Fubini and Patrick Sanguineti
The board of Redwood & Strong LLP (R&S), the American branch of a large global law firm, is meeting to review the findings of a recent strategic initiative designed to identify potential merger candidates. The request for the engagement originated from Daniel Crawford,... View Details
Keywords: Client Service; Professional Service Firm; Professional Services; Consulting
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  • May 2016 (Revised March 2020)
  • Teaching Note

Cyberdyne: A Leap to the Future

By: Doug J. Chung and Mayuka Yamazaki
Cyberdyne Inc. was a Japanese technology venture founded in 2004 by scientist Yoshiyuki Sankai to commercialize a hybrid assistive limb (HAL). HAL was a robotic exoskeleton system for people who had difficulty walking due to nervous system disabilities resulting from... View Details
Keywords: Health Disorders; Technological Innovation; Marketing Strategy; Decisions; Product Launch; Medical Devices and Supplies Industry
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  • 21 Aug 2018
  • News

The Business Shelf: Driving Digital Strategy

  • 27 Jan 2022
  • HBS Seminar

Hamsa Bastani, Wharton

    The Treasure You Seek: A Guide to Developing and Leveraging Your Leadership Capital

    Most leadership books are written for people who are already labeled as “leaders”—corporate execs, high-ranking managers, entrepreneurs. They may not speak to the underrepresented young person or uncommon experienced person with a dream to create change in the... View Details

    • Web

    Biography - Institute For Strategy And Competitiveness

    In 2000, Harvard Business School and Harvard University jointly established the Institute for Strategy & Competitiveness to provide a home for his research. Research & Scholarship Michael Porter’s early work was on industry competition and company strategy, where he... View Details
    • Web

    HBS - The year in Review

    Education were combined under one management structure to reflect and respond to emerging trends toward programs that utilize both in-person and online components, and will further amplify HBS’s efforts in professional development.... View Details
    • 2022
    • Working Paper

    An Anatomy of Performance Monitoring

    By: Achyuta Adhvaryu, Anant Nyshadham and Jorge Tamayo
    Performance monitoring is a mainstay management tool in most organizations. Yet we still know little about whether—and why—better monitoring yields better performance in practice. To shed light on these questions, we study the introduction of a performance monitoring... View Details
    Keywords: Performance Monitoring; Worker Skills; Skill Depreciation; Managerial Inattention; On-the-job Training; Productivity; Multitasking; Quick Serve Restaurants; Performance Evaluation; Employees; Competency and Skills; Training; Performance Productivity; Management; Information Technology; Food and Beverage Industry; Puerto Rico
    Related
    • 2016
    • Working Paper

    Foreign Competition and Domestic Innovation: Evidence from U.S. Patents

    By: David Autor, David Dorn, Gordon H. Hanson, Pian Shu and Gary Pisano
    Manufacturing is the locus of U.S. innovation, accounting for more than three quarters of U.S. corporate patents. The rise of import competition from China has represented a major competitive shock to the sector, which in theory could benefit or stifle innovation. In... View Details
    Keywords: Patents; Competition; System Shocks; Trade; Innovation and Invention; Manufacturing Industry; China; United States
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    • 2012
    • Chapter

    The Confederacy of Heterogeneous Software Organizations and Heterogeneous Developers: Field Experimental Evidence on Sorting and Worker Effort

    By: Kevin J. Boudreau and Karim R. Lakhani
    Software development occurs in a patchwork or "confederacy" of different types of institutions (universities, small start-ups, multinational enterprises, government agencies, etc.) utilizing varied work approaches. Here we speculate on one possible explanation for this... View Details
    Keywords: Innovation and Invention; Applications and Software; Product Development; Organizations; Employees; Behavior; Competition; Cooperation; Creativity; Information Technology Industry
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    • Web

    Finance - Faculty & Research

    methods, MRSR utilizes rich customer signals—such as recency, engagement, and spending—to construct low-dimensional state representations that effectively predict behaviors driving long-term customer value. Using data from a free-to-play... View Details
    • Web

    Profiles - MBA

    utilize science for improved and democratized welfare. Find Sean on LinkedIn . Computer Science/Neuroscience, SM Computer Science, Secondary in Statistics ADAMS 2025 Cohort 7 Ayush Noori “I am grateful for the opportunity to join the Tech... View Details