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- 17 Jan 2011
- Research & Ideas
Being the Boss
have formal authority, you don't want to have to rely on that too much to get things done. Managing your network is in the middle of the book, before the section on managing your team. That kind of throws some people because when you... View Details
Keywords: by Carmen Nobel
- 02 Oct 2014
- Working Paper Summaries
Bitcoin
- 09 Apr 2007
- Research & Ideas
Industry Self-Regulation: What’s Working (and What’s Not)?
to win? You can think about this in terms of technology standards, and those lessons are likely to have insight for creating standards in other domains like labor and environment. For instance, we learned how View Details
Keywords: by Martha Lagace
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
the fourth level, but it does provide a road map of the steps along the way that firms may either traverse or stop at. Level 1: Companies at level 1 are very product focused and have an "if I build it, they will buy it" mindset. The focus is on View Details
- September 2014 (Revised June 2017)
- Case
Google Inc. in 2014
By: Benjamin Edelman and Thomas R. Eisenmann
Describes Google's history, business model, governance structure, corporate culture, and processes for managing innovation. Reviews Google's recent strategic initiatives and the threats they pose to selected competitors. Asks what Google should do next. View Details
Keywords: Search Engines; Google; Online Advertising; Internet and the Web; Network Effects; Business Model; Competition; Digital Marketing; Information Technology Industry; Information Technology Industry
Edelman, Benjamin, and Thomas R. Eisenmann. "Google Inc. in 2014." Harvard Business School Case 915-004, September 2014. (Revised June 2017.)
- 07 Jun 2011
- First Look
First Look: June 7
offices, for their business units, and for the company as a whole. The case also discusses HPCL's use of digital technology to enhance employee communication; its leaders' increased emphasis on direct, "one-to-one" interaction... View Details
Keywords: Sean Silverthorne
- 10 Dec 2014
- Working Paper Summaries
Multi-sided Platforms
- 20 Dec 2010
- Research & Ideas
Panama Canal: Troubled History, Astounding Turnaround
canal as astoundingly well as it has. Omar Torrijos started the destruction of the patronage networks through which the old oligarchy controlled Panamanian politics, and Manuel Noriega completed it. Torrijos launched the attack as part of... View Details
- Research Summary
Leadership and Leadership Development: An Ontological Approach
This summarizes my research program over the last twelve years (with my co-investigators Werner Erhard, Steve Zaffron, and more recently Kari Granger) in which the objective has been to rigorously distinguish leader and leadership and to create a technology for... View Details
- 30 Nov 2007
- What Do You Think?
What Is Management’s Role in Innovation?
example, given the proliferation of networking technologies, will more and more innovation be carried out in communities that cross corporate lines? Following from this, one has to ask whether truly large innovations needed by society... View Details
Keywords: by Jim Heskett
- 15 Feb 2011
- First Look
First Look: Feb. 15
countries and the future role of technological innovation in international efforts to mitigate the effects of climate change, amongst many other issues. Publisher's Link: http://www.palgrave.com/products/title.aspx?pid=383865 Is Life... View Details
Keywords: Sean Silverthorne
- 13 Jun 2011
- HBS Case
Mobile Banking for the Unbanked
South Africa; and M-PESA, an initiative launched by the mobile network operator Safaricom (in conjunction with Vodafone) to offer a new type of financial service to the poor residents of Kenya. Ultimately, the more successful of the two,... View Details
- 06 Oct 2020
- Sharpening Your Skills
18 Tips Managers Can Use to Lead Through COVID's Rising Waters
mobilized to accomplish. Reassess available resources. The relaunch is a time to reexamine information, budgetary resources, and networks that will help the team advance its goals. Understand members’ constraints. A relaunch is an ideal... View Details
Keywords: by Sean Silverthorne
- 04 Mar 2019
- What Do You Think?
What’s the Antidote to Surveillance Capitalism?
wireless networks and cloud technologies, advertisers and others can predict our future behavior, often before we realize what we are going to do. It’s a short step from prediction to thought control (through vehicles such as fake news... View Details
- 14 Jun 2011
- First Look
First Look: June 14
dynamics may not converge, but if they do converge, then the limit strategy profiles constitute a subset of the Nash equilibria of the stage game. Download the paper: http://www.hbs.edu/research/pdf/11-126.pdf Quantity vs. Quality: Exclusion by Platforms with View Details
Keywords: Sean Silverthorne
- 10 Dec 2013
- Working Paper Summaries
Information and Incentives in Online Affiliate Marketing
- 24 Oct 2011
- Research & Ideas
The Yelp Factor: Are Consumer Reviews Good for Business?
quality, such as requiring reviewers to create publicly available profiles, and identifying some as "elite reviewers" based on their number of reviews, so users can give them extra weight. Holding users accountable with social View Details
- 2013
- Dissertation
Designing Freemium: A Model of Consumer Usage, Upgrade, and Referral Dynamics
By: Clarence Lee, Vineet Kumar and Sunil Gupta
Abstract. Over the past decade "freemium" (free + premium) has become the dominant business model among internet start-ups for its ability to acquire and monetize a large install-base with limited marketing resources. Freemium is a hybrid strategy where a firm offers... View Details
- 04 Oct 2011
- Working Paper Summaries
Reviews, Reputation, and Revenue: The Case of Yelp.com
- 06 Sep 2004
- Research & Ideas
The Innovator’s Battle Plan
makes the difference is what a company does with that information. Incumbents usually see the same technologies that entrants do. Because of their processes and values, however, incumbents predictably "cram" the View Details