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  • 24 Feb 2015
  • First Look

First Look: February 24

ICSS Journal Making Boston Stronger By: Leonard, Dutch, Arnold M. Howitt, Christine M. Cole, and Philip B. Heymann Abstract—In the wake of the Boston Marathon bombing in 2013, a team from Harvard University carried out extensive... View Details
Keywords: Sean Silverthorne
  • 27 Oct 2002
  • Research & Ideas

Want a Happy Customer? Coordinate Sales and Marketing

To other functional departments such as finance and operations, the sales and marketing functions look alike. After all, they are both "outward looking," focused on the customer and the market. But, creating a strong marketing and sales View Details
Keywords: by Benson Shapiro
  • 24 May 2011
  • First Look

First Look: May 24

saliency of ethics and morality and leads to significant reductions in dishonesty. Download the paper: http://www.hbs.edu/research/pdf/11-117.pdf Using What We Know: Turning Organizational Knowledge into Team Performance Authors:Bradley... View Details
Keywords: Sean Silverthorne
  • 26 Jul 2022
  • Research & Ideas

Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews

important for review sites such as Yelp to post chronological reviews that reflect current conditions, since hygiene can vary wildly based on new management and staff, the research team says. “Review sites should be careful in making sure... View Details
Keywords: by Kara Baskin; Entertainment & Recreation; Food & Beverage; Retail
  • 02 Dec 2002
  • Research & Ideas

The Secret of How Microsoft Stays on Top

terms of responding to potential threats, Microsoft consistently plays to its strengths—its overall platform strategy, its existing knowledge base, and its process of componentization. For example, when developing the new Internet Explorer browser, the development... View Details
Keywords: by Sean Silverthorne
  • 30 Apr 2020
  • Book

Fighting Climate Change Requires a New Capitalism

Rebecca Henderson spent her young adult years living two lives. At work, she preached the risks of resisting change to MBA students at the Massachusetts Institute of Technology, drawing on lessons she learned while watching factories close as a management consultant.... View Details
Keywords: by Danielle Kost; Energy
  • October 2013 (Revised January 2016)
  • Case

J.C. Penney's 'Fair and Square' Strategy (Abridged)

By: Elie Ofek and Jill Avery
As he gets ready to release 2nd quarter 2012 results, Ron Johnson, the new CEO of department store J.C. Penney, is reconsidering the dramatic changes he initiated for the business model and brand image of his company. A new pricing scheme he put in place in February,... View Details
Keywords: Business Model; Change Management; Marketing Strategy; Price; Consumer Behavior; Decision Making; Management Teams; Brands and Branding; Retail Industry; United States
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  • 23 Apr 2013
  • First Look

First Look: April 23

more than 250,000 invitees, resulting in 150 research ideas and hypotheses. The goal of opening up idea generation and disaggregating the different stages of the research process was to expand the number and range of people who might participate. Today, seven View Details
Keywords: Sean Silverthorne
  • 17 Dec 2014
  • Research & Ideas

How Our Brain Determines if the Product is Worth the Price

while the results of this initial experiment had been significant to neuroscience, Karmarkar's team also wanted to show that their research could have real-world implications for retailers—a direct effect on whether a consumer decided to... View Details
Keywords: by Carmen Nobel; Retail
  • 11 Aug 2003
  • Research & Ideas

Why Budgeting Kills Your Company

command-and-control approach to management, remains in place, the newer tools designed to decentralize strategic decision making will never achieve their full potential, Hope and Fraser argue. The solution is not better budgeting... View Details
Keywords: by Loren Gary
  • 05 Feb 2019
  • First Look

New Research and Ideas, February 5, 2019

any, difference will the “New Silk Road” make in the global educational landscape? Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55549 Design Rules, Volume 2: How Technology Shapes Organizations: Chapter 13 Platform... View Details
Keywords: Dina Gerdeman
  • 17 Jan 2023
  • Book

Good Companies Commit Crimes, But Great Leaders Can Prevent Them

later gets reported, then the company can say, “We addressed it, we fired the people involved, we created systems so it wouldn't happen again.” Lambert: What changes are you seeing in corporate liability law? Soltes: Companies are increasingly incentivized to View Details
Keywords: by Lane Lambert
  • 24 Jul 2017
  • Research & Ideas

People Have an Irrational Need to Complete 'Sets' of Things

the idea of completing a set, even if it means working harder or spending more money—with no additional reward other than the satisfaction of completion and the relief of avoiding an incomplete set. Imagine arriving at your boss’s summer BBQ and presenting her with... View Details
Keywords: by Carmen Nobel
  • 27 Sep 2016
  • First Look

September 27, 2016

selecting investments, VCs see the management team as more important than business-related characteristics such as product or technology. They also attribute more of the likelihood of ultimate investment success or failure to the View Details
Keywords: Sean Silverthorne
  • 12 Nov 2013
  • First Look

First Look: November 12

product range and a broad customer base. Kvadrat's internal organization had grown and transformed to support this larger business. Now Kvadrat's management team was focused on a number of key initiatives: expansion into Asia, improved... View Details
Keywords: Sean Silverthorne
  • 05 Feb 2013
  • First Look

First Look: Feb. 5

Products, Platforms, and Services (PPS) business, headed by Sanjay Purohit. This case focuses on the company's efforts to makeover its brand in the U.S. market amidst several challenges. Purchase this case:http://hbr.org/search/513003-PDF-ENG Doing Deals and Leading... View Details
Keywords: Sean Silverthorne
  • 26 Mar 2006
  • Research & Ideas

The Office of Strategy Management

coordinating role to help bring strategy to fruition. For this e-mail Q&A, Kaplan, the Baker Foundation Professor at Harvard Business School, teamed up with colleague Andrew Pateman, Principal of the Balanced Scorecard Collaborative.... View Details
Keywords: by Martha Lagace
  • 07 May 2020
  • Research & Ideas

The One Good Thing Caused by COVID-19: Innovation

options. They can invest in new as well as shelved technologies and product designs that are particularly effective in mitigating risk and improving safety—even when they are initially inferior in terms of costs, user-friendliness, or... View Details
Keywords: by Hong Luo and Alberto Galasso
  • 16 Dec 2014
  • First Look

First Look: December 16

http://www.hbs.edu/faculty/Publication%20Files/kuziemko%20norton%20saez%20stantcheva_45dd17c7-a8fa-4b91-9ba2-51d5e7349750.pdf December 2014 Organization Science Team Scaffolds: How Mesolevel Structures Support Role-based Coordination in... View Details
Keywords: Sean Silverthorne
  • 17 Mar 2009
  • First Look

First Look: March 17, 2009

Markets and Multinational Transfer Pricing Authors:Romana L. Autrey and Francesco Bova Abstract Gray markets arise when a manufacturer's products are sold outside of its authorized channels; for instance, when goods designated for a... View Details
Keywords: Martha Lagace

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