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      • January 2004
      • Background Note

      Cross-Border Listings and Depositary Receipts

      By: Mihir A. Desai, Maria Raga-Frances, Ami Dave, Mark Veblen and Kathleen Luchs
      This case describes the varied instruments that have evolved to facilitate investments in foreign corporations, emphasizing American Depositary Receipts (ADRs) and cross-border listings. It describes the different types of ADRs and the regulatory requirements foreign... View Details
      Keywords: Financial Markets; Cross-Cultural and Cross-Border Issues; Business History; Research; Motivation and Incentives; United States
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      Desai, Mihir A., Maria Raga-Frances, Ami Dave, Mark Veblen, and Kathleen Luchs. "Cross-Border Listings and Depositary Receipts." Harvard Business School Background Note 204-022, January 2004.
      • January 2004 (Revised April 2004)
      • Case

      Crisis and Response: Sexual Abuse Allegations in the Boston Archdiocese (B)

      By: Ashish Nanda
      In 2002, the Boston archdiocese of the Roman Catholic Church was confronted by public revelations of how allegations of clergy sexual abuse were handled by the archdiocese during the 1990s. This case describes how the Boston archdiocese addressed the issue over the... View Details
      Keywords: Conflict of Interests; Crime and Corruption; Corporate Social Responsibility and Impact; Religion; Crisis Management; Boston
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      Nanda, Ashish. "Crisis and Response: Sexual Abuse Allegations in the Boston Archdiocese (B)." Harvard Business School Case 904-049, January 2004. (Revised April 2004.)
      • December 2003
      • Article

      Social Issues in Management: Our Lost Cause Found

      By: James P. Walsh, Klaus Weber and Joshua D. Margolis
      Keywords: Social Issues; Management
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      Walsh, James P., Klaus Weber, and Joshua D. Margolis. "Social Issues in Management: Our Lost Cause Found." Journal of Management 29, no. 6 (December 2003): 859–881.
      • November 2003 (Revised April 2004)
      • Case

      Internal Governance and Control at Goldman Sachs: Block Trading

      By: Malcolm S. Salter and Ratna Sarkar
      Although the explicit problem presented in the case concerns pricing a block trade, the real issue involves the decision-making and oversight processes used to arrive at a price that is appropriate for both the client and Goldman Sachs. Asks students in assignment... View Details
      Keywords: Price; Governance Controls; Trust; Organizational Culture; Decision Making; Financial Services Industry
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      Salter, Malcolm S., and Ratna Sarkar. "Internal Governance and Control at Goldman Sachs: Block Trading." Harvard Business School Case 904-026, November 2003. (Revised April 2004.)
      • August 2003 (Revised January 2013)
      • Case

      Multinational Corporations in Apartheid-era South Africa: The Issue of Reparations

      By: Geoffrey Jones and Cate Reavis
      Considers the lawsuits filed on behalf of victims of apartheid against multinationals who operated in South Africa prior to 1994. Reviews the debates about divestment from and sanctions against South Africa from the 1950s. Includes case studies of companies that... View Details
      Keywords: Ethics; Multinational Firms and Management; Government Legislation; Lawsuits and Litigation; Business and Government Relations; Prejudice and Bias; South Africa
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      Jones, Geoffrey, and Cate Reavis. "Multinational Corporations in Apartheid-era South Africa: The Issue of Reparations." Harvard Business School Case 804-027, August 2003. (Revised January 2013.)
      • June 2003 (Revised October 2003)
      • Case

      Habitat for Humanity International: Brand Valuation

      By: John A. Quelch
      Habitat for Humanity underwent a brand valuation study and found that its brand was worth $1.8 billion, equivalent to Starbucks. Senior management reviews the issues facing the organization; students are afforded insights into what drives brand value for a major... View Details
      Keywords: Nonprofit Organizations; Valuation; Brands and Branding
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      Quelch, John A., and Nathalie Laidler. "Habitat for Humanity International: Brand Valuation." Harvard Business School Case 503-101, June 2003. (Revised October 2003.)
      • June 2003 (Revised July 2004)
      • Case

      WWF

      By: John A. Quelch
      WWF is the best known environmental organization in the world. This case explores the issues WWF currently faces and reviews the organization's partnerships with the private sector. The protagonist, Paul Steele, WWF's COO, must decide which of three potential private... View Details
      Keywords: Natural Environment; Nonprofit Organizations; Partners and Partnerships; Private Sector
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      Quelch, John A., and Nathalie Laidler. "WWF." Harvard Business School Case 503-113, June 2003. (Revised July 2004.)
      • June 2003
      • Case

      Booker T. Washington High School

      By: Rosabeth M. Kanter and Michelle Heskett
      For over a decade, Principal Elsie Bailey has led a turnaround of this inner-city high school in Memphis. Although she's made progress, some problems have arisen for this "school of last resort" that deals with some of the more difficult student populations, and... View Details
      Keywords: Secondary Education; Social Issues; Social Psychology; Policy; Problems and Challenges; Education Industry; Tennessee
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      Kanter, Rosabeth M., and Michelle Heskett. "Booker T. Washington High School." Harvard Business School Case 303-136, June 2003.
      • 2003
      • Book

      When You Say Yes But Mean No: How Silencing Conflict Wrecks Relationships and Companies

      By: Leslie Perlow
      “Saying yes when you really mean no” is a problem that haunts organizations from start-ups to multi-nationals. It exists across industries, levels, and functions. And it’s exacerbated by a down economy, when the fear of losing one’s job is on everybody’s mind and the... View Details
      Keywords: Conflict and Resolution; Relationships; Business Ventures
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      Perlow, Leslie. When You Say Yes But Mean No: How Silencing Conflict Wrecks Relationships and Companies. New York: Crown Business, 2003.
      • 2003
      • Conference Paper

      Follow the Money: What Really Drives Technology Innovation in Construction

      By: John D. Macomber
      Technology enthusiasts, academics, and software companies remain concerned about the slow pace of innovation in the construction industry. Tools are widely available that seem to provide eminently sensible and clearly apparent improvement to the process of design and... View Details
      Keywords: Buildings and Facilities; Technological Innovation; Construction; Design; Performance Improvement; Motivation and Incentives; Knowledge Management; Adoption; Business Model; Capital Structure; Supply Chain
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      Macomber, John D. "Follow the Money: What Really Drives Technology Innovation in Construction." Paper presented at the American Society of Civil Engineers, 2003.
      • 2003
      • Book

      Identity Issues in Groups

      By: M. Neale, E. Mannix and J. Polzer
      Keywords: Identity; Groups and Teams
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      Neale, M., E. Mannix, and J. Polzer, eds. Identity Issues in Groups. Vol. 5, Research on Managing Groups and Teams. Stamford, CT: JAI Press, 2003.
      • February 2003
      • Background Note

      Identity Issues in Teams

      By: Jeffrey T. Polzer and Hillary Anger Elfenbein
      This note explains how identity dynamics underlie many of the observable interpersonal problems that team members encounter, ranging from lack of participation and low involvement to misunderstandings and dysfunctional emotional conflict. It provides a framework for... View Details
      Keywords: Framework; Managerial Roles; Outcome or Result; Performance Effectiveness; Groups and Teams; Conflict and Resolution; Emotions; Identity
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      Polzer, Jeffrey T., and Hillary Anger Elfenbein. "Identity Issues in Teams." Harvard Business School Background Note 403-095, February 2003.
      • February 2003
      • Supplement

      Silvio Napoli Cross Cultural Management

      By: Christopher A. Bartlett
      Presents an interview with Silvio Napoli regarding cultural aspects of an Italian manager in a Swiss company opening an Indian subsidiary. Issues range from personal and family adjustment to management style, corporate culture, and differences in national... View Details
      Keywords: Management Style; Business Subsidiaries; Nationality; Organizational Culture; Personal Characteristics; Business Startups; Cross-Cultural and Cross-Border Issues; Italy; Switzerland; India
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      Bartlett, Christopher A. "Silvio Napoli Cross Cultural Management." Harvard Business School Video Supplement 303-806, February 2003.
      • January 2003 (Revised November 2005)
      • Case

      Endeavor-Determining A Growth Strategy

      By: William A. Sahlman and Michael J. Roberts
      Describes the progress of a nonprofit organization, Endeavor, focused on nurturing entrepreneurship in emerging markets. At the time of the case, it has successfully expanded to five Latin American countries and is contemplating the next phase in its growth.... View Details
      Keywords: Motivation and Incentives; Nonprofit Organizations; Development Economics; Entrepreneurship; Emerging Markets; Policy; Growth and Development Strategy
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      Sahlman, William A., and Michael J. Roberts. "Endeavor-Determining A Growth Strategy." Harvard Business School Case 803-126, January 2003. (Revised November 2005.)
      • 2003
      • Article

      BMW Group's Sustainability Management System: Preliminary Results, Ongoing Challenges, and the UN Global Compact

      By: Michael W. Toffel, Natalie Hill and Kellie McElhaney
      This article describes preliminary results and ongoing challenges faced by Designworks/USA, an industrial design subsidiary of BMW Group, in its sustainability management efforts since it implemented the world's first certified Sustainability Management System (SMS).... View Details
      Keywords: Environmental Sustainability; Management Systems; Standards; Social Issues; Corporate Social Responsibility and Impact; Outcome or Result; Auto Industry
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      Toffel, Michael W., Natalie Hill, and Kellie McElhaney. "BMW Group's Sustainability Management System: Preliminary Results, Ongoing Challenges, and the UN Global Compact." Corporate Environmental Strategy 10, no. 3 (2003).
      • 2003
      • Case

      Lakhdar Brahimi / Negotiating a New Government for Afghanistan

      By: James K. Sebenius and Kristin Schneeman

      Part of the PON Great Negotiator Case Study Series, this factual case study examines former UN Special Envoy Lakhdar Brahimi's involvement in negotiating an interim Afghani government after the fall of the Taliban in 2001. As a result of these efforts, Brahimi... View Details

      Keywords: Contemporary History; Government and Politics; Agreements and Arrangements; Leadership Style; Cognition and Thinking; Conferences; Afghanistan
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      Sebenius, James K., and Kristin Schneeman. "Lakhdar Brahimi / Negotiating a New Government for Afghanistan." Program on Negotiation at Harvard Law School Case, 2003.
      • November 2002 (Revised March 2006)
      • Case

      Inequality and the "American Model"

      By: Rafael M. Di Tella and Ingrid Vogel
      Official data that suggest economic inequality has been mounting in the United States on various dimensions since 1979. Many causes of such inequality have been postulated: technological change, globalization, demographic factors, and changes in public policy (notably... View Details
      Keywords: Equality and Inequality; Wealth and Poverty; Corporate Governance; Social Issues; Government Administration; United States
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      Di Tella, Rafael M., and Ingrid Vogel. Inequality and the "American Model". Harvard Business School Case 703-025, November 2002. (Revised March 2006.)
      • March 2002 (Revised March 2008)
      • Case

      Saudi Arabia: Getting the House in Order

      By: Richard H.K. Vietor and Rebecca Evans
      Provides a vehicle to explore Islamic development and political issues within BGIE (business, government, and international economy). Set in early 2002, the case focuses on Crown Prince Abdullah's efforts to liberalize a failing rentier state, that had been dependent... View Details
      Keywords: Disruption; Development Economics; Non-Renewable Energy; Governing Rules, Regulations, and Reforms; International Relations; Leading Change; Saudi Arabia; Middle East
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      Vietor, Richard H.K., and Rebecca Evans. "Saudi Arabia: Getting the House in Order." Harvard Business School Case 702-031, March 2002. (Revised March 2008.)
      • March 2002
      • Case

      2002 Global Coffee Summit: Searching for Solutions

      By: Ray A. Goldberg and James M Beagle
      Global coffee leaders gathered in 2002 to develop alternative market-based approaches that would ensure a sustainable supply of coffee and address the social and ecological issues confronted by a global depression in coffee prices. View Details
      Keywords: Business Strategy; Social Issues; Natural Environment; Price; Food and Beverage Industry
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      Goldberg, Ray A., and James M Beagle. "2002 Global Coffee Summit: Searching for Solutions." Harvard Business School Case 902-422, March 2002.
      • March 2002 (Revised October 2002)
      • Case

      Akamai's Underwater Options (A)

      By: Brian J. Hall, Houston Lane and Jonathan Lim
      Akamai's stock price declines dramatically with the NASDAQ in 2000, causing virtually all employee options to go underwater. Ownership and retention incentives are largely destroyed, and employee morale falls sharply. Management weighs the pros and cons of various... View Details
      Keywords: Motivation and Incentives; Stock Options; Attitudes; Compensation and Benefits
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      Hall, Brian J., Houston Lane, and Jonathan Lim. "Akamai's Underwater Options (A)." Harvard Business School Case 902-069, March 2002. (Revised October 2002.)
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