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  • All HBS Web  (1,271)
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  • 06 Jul 2020
  • Research & Ideas

The Right Way to Manage Customer Churn for Maximum Profit

offering them incentives or deals to stay before they leave. “Focusing on retaining higher-spending customers, even if they aren’t as likely to leave, can increase the total profit a company can reap.” As Gupta describes in Managing Churn to View Details
Keywords: by Michael Blanding; Retail; Service; Financial Services
  • Web

Alternative Investments Course | HBS Online

next level by learning how to maximize investment portfolio value with alternative investments, including private equity and real estate. 5 weeks 6-7 hours per week 5 modules Self-Paced with regular... View Details
  • 02 Feb 2016
  • First Look

February 2, 2016

Interorganizational Network Forms By: Tatarynowicz, Adam, Maxim Sytch, and Ranjay Gulati Abstract—This study investigates the origins of variation in the structures of interorganizational networks across industries. We combine empirical... View Details
Keywords: Sean Silverthorne
  • Web

Philanthropy - Institute For Strategy And Competitiveness

HBS ISC Research Areas Research Areas Antitrust & Competition Policy CEO Leadership Environmental Quality Innovation & Innovative Capacity Philanthropy Social Progress Index Philanthropy Philanthropy Beyond charity and corporate responsibility, Creating Shared View Details
  • 19 Apr 2011
  • First Look

First Look: April 19

and value of specific interstate relations. Results indicate that network-weaving organizations are easier to operate when they encompass proximate and similar actors, yet they also reap rewards for bringing together otherwise... View Details
Keywords: Sean Silverthorne
  • Blog

Eight Steps to Board Success for Female Executives

will be valued by the company. Be realistic about whether you are a good match for at least some of what the company is seeking. Step 2: Prepare Your Personal Elevator Pitch You will need materials that describe who you are as a potential... View Details
  • Web

HBS Alumni Conference: Accelerating Climate Solutions - Alumni

as an adjunct professor at Bentley University in Marketing and Entrepreneurship. His higher education career has focused on innovating and maximizing the value proposition of public higher education in... View Details
  • January 2021 (Revised May 2021)
  • Case

'GEnron'? Markopolos versus General Electric (A)

By: Jonas Heese and David Lane
In August 2019, Harry Markopolos—the forensic accountant known for uncovering Bernie Madoff’s Ponzi scheme—alleged that General Electric had committed accounting fraud totaling $38 billion, coining the term “GEnron” for perceived similarities with the 2001 accounting... View Details
Keywords: Financial Statements; Communication; Energy; Financial Condition; Insurance; Performance; Planning; Business and Shareholder Relations; Risk and Uncertainty; Value; Insurance Industry; Financial Services Industry; Energy Industry
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Heese, Jonas, and David Lane. "'GEnron'? Markopolos versus General Electric (A)." Harvard Business School Case 121-005, January 2021. (Revised May 2021.)
  • 20 Oct 2008
  • Research & Ideas

The Seven Things That Surprise New CEOs

reporting on results and management's decisions. Surprise Six: Pleasing Shareholders Is Not The Goal Warning signs: Executives and board members judge actions by their effect on stock price. Analysts who don't understand the business push... View Details
Keywords: by Michael E. Porter, Jay W. Lorsch & Nitin Nohria
  • 20 Aug 2008
  • Op-Ed

The Time is Right for Creative Capitalism

entrepreneurs saw the outlines of competition in their respective industries before other players and could thus act quickly to create and control what became the standards of rivalry in each young market.) The economic spoils of this system have been View Details
Keywords: by Nancy Koehn
  • 30 Jun 2014
  • Lessons from the Classroom

The Role of Emotions in Effective Negotiations

"If the other team ended up paying that money they were making a mistake." Business schools began teaching negotiation in the 1980s, when it was presented as a straightforward economic analysis. Assuming the other side was acting rationally in trying to View Details
Keywords: by Michael Blanding; Entertainment & Recreation; Sports
  • 30 Apr 2020
  • Book

Fighting Climate Change Requires a New Capitalism

Rebecca Henderson spent her young adult years living two lives. At work, she preached the risks of resisting change to MBA students at the Massachusetts Institute of Technology, drawing on lessons she learned while watching factories close as a management consultant.... View Details
Keywords: by Danielle Kost; Energy
  • 09 Oct 2001
  • Research & Ideas

Driven: How Human Nature Shapes Organizations

kind of social contract, a promise of a certain mix of quality (D1), service (D2), novelty (D3), and reliability (D4) that adds up to a value that justifies the price. Of course, shareholders have always... View Details
Keywords: by Paul Lawrence & Nitin Nohria
  • 13 Dec 2011
  • First Look

First Look: Dec. 13

could the report provide a clearer representation of the organization's strategy and its ability to create and sustain value over the long-term? And finally, how could web-based technologies be used to promote the organization's... View Details
Keywords: Sean Silverthorne
  • 27 Apr 2021
  • Research & Ideas

IPO or M&A? How Venture Capital Shapes a Startup's Future

syndicates, the study says. Public companies also typically require more infrastructure and legal support to handle shareholder and regulatory demands. “For a lot of entrepreneurs, it's just about the term sheet and how much equity... View Details
Keywords: by Rachel Layne
  • 16 Jun 2009
  • First Look

First Look: June 16

maximizing, yet asymmetric payoffs. Studies 1 and 2 showed that people prefer to maximize profits when interacting within their social category, but chose suboptimal individual and joint profits when interacting across social categories.... View Details
Keywords: Martha Lagace
  • 26 Apr 2011
  • First Look

First Look: April 26

April 2002, started providing its branch managers with customer lifetime value (CLV) information about mortgage applicants. The data allow us to gauge the effects of enriching the information set of these employees in an environment where... View Details
Keywords: Sean Silverthorne
  • 20 Dec 2010
  • Research & Ideas

Panama Canal: Troubled History, Astounding Turnaround

2010 terms, as a share of national income) were scheduled to revert to Colombian ownership in that year. The money to buy them for the new canal effort, then, would have gone to Bogotá instead of the shareholders in the moribund French... View Details
Keywords: by Sarah Jane Gilbert; Transportation
  • Web

Winners & Runners-Up | New Venture Competition

healthier alternative candy bar snack. Business Track, 2025 Argus Systems Lisa Yan (MBA 2025) Drew Borinstein (MBA 2025) Business Track Winner Accelerating AI model development for physical AI. HydroHaul Eli Litchman (MBA 2025) Fenil Desai Business Track Runner-Up... View Details
  • 14 Dec 2010
  • First Look

First Look: Dec. 14

knowledge and value creation are distributed across many actors. We propose a theory of IP modularity based on value maximization net of transaction and agency costs. We then... View Details
Keywords: Sean Silverthorne
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