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- All HBS Web
(1,180)
- People (2)
- News (243)
- Research (657)
- Events (4)
- Multimedia (3)
- Faculty Publications (362)
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- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
assets, including customer relationships; innovative products and services; high-quality and responsive operating processes; skills and knowledge of the workforce; the information technology that supports the workforce and links the firm... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 05 Aug 2008
- First Look
First Look: August 5, 2008
Internalization of advertising services is much more widespread than has hitherto been appreciated and varies widely across industries. To explain this variation, we draw on concepts from research on scale economies and transaction costs... View Details
Keywords: Martha Lagace