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Publications

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  • All HBS Web  (1,135)
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    • News  (198)
    • Research  (695)
    • Events  (2)
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Show Results For

  • All HBS Web  (1,135)
    • People  (7)
    • News  (198)
    • Research  (695)
    • Events  (2)
    • Multimedia  (2)
  • Faculty Publications  (145)
← Page 31 of 1,135 Results →
  • 11 Jan 2000
  • Research & Ideas

Calling All Managers: How to Build a Better Call Center

call centers, with their attendant voice response units (VRUs—also known as automated voice response systems), need not be so inefficient. When a company manages its call center well, effectively linking a triad of service, information... View Details
Keywords: by Martha Lagace; Service; Financial Services
  • Profile

Josh Solera

I think it’s the best way to analyze a situation and decide how to address a problem. More importantly, it forces you to communicate effectively – in business, that’s half the battle. You can be the smartest guy in the world, but if you... View Details
  • Web

Negotiation - Course Catalog

will determine how well you perform. Because others do not have the same interests, perspectives, and values as you, negotiation skill is critical-professionally and personally. This course will enable you to become a more effective... View Details
  • 23 Oct 2019
  • News

Preparing Leaders to Leverage Artificial Intelligence

adopted AI in some capacity. At HBS, faculty research and teaching reflect the growing importance of training leaders who can both leverage AI’s possibilities and avoid its pitfalls. Recently, Jan Rivkin, faculty head of the MBA Program... View Details
Keywords: Intellectual Ambition; Pathbreaking Research; Artificial Intelligence
  • Web

Transitions - Christensen Center for Teaching & Learning

transition may vary significantly depending on instructor style, the inherent logic of the discussion flow, and the duration, complexity, and degree of consensus achieved in the preceding discussion segment. In crafting the transition, the instructor must balance the... View Details
  • Web

Creating and Sustaining Competitive Advantage - Course Catalog

Educational objectives This course aims to give students a mastery of all aspects of competitive advantage to make them more effective at diagnosing and developing great strategy. The course examines the role and structure of competitive... View Details
  • 09 Feb 2010
  • First Look

First Look: Feb. 9

was especially strong when stars were concentrated in a small number of sectors, likely reflecting suboptimal integration among analysts with similar areas of expertise. Control variables ensured that these View Details
Keywords: Martha Lagace
  • Web

Africa - Global Activities 2021

reflects on how another devastating health-related crisis—the Ebola outbreak that ravaged West Africa from 2014 to 2016—influenced her decision to pursue economic development to make a lasting impact on the African continent, which... View Details
  • Profile

Inessa Lurye

homelessness by fifteen percent; in two years, we housed 1,000 individuals and 250 families.” Creative approaches to intractable challenges At Harvard, Inessa is pursuing the joint MBA/MPP because she wants to “learn how to lead more View Details
  • 01 Jun 2002
  • News

New Fellowship Program Encourages Young MBAs to Work for Nonprofits

the private sector. The one- or two-year postgraduate fellowships are indicative of the “growing desire on the part of our students to be involved in the public and social sectors,” said Professor W. Carl Kester, senior associate dean and MBA Program chair. “They also... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services
  • 31 Jan 2018
  • Blog Post

Tiffany Nida’s Amazon Journey: “I Continue to Grow Because They Keep Giving Me Responsibility.”

Reflections on the right fit Surveying her career at Amazon to date, Tiffany believes she has found “a special place” that’s particularly suited to her ambitions. “They encourage people to move around a lot, both functionally and across... View Details
Keywords: Technology
  • 11 Jul 2012
  • Research & Ideas

Book Excerpt: ’The Future of Boards’

"Boardroom Challenges," The Future of Boards Why so many directors were reflecting on the board's role is difficult to pinpoint. A partial answer undoubtedly rests in the fact that regulations and laws offer little guidance about what... View Details
Keywords: by Jay Lorsch
  • Profile

Alice Yang

School. Cross-sector coordination Looking for a sustained way to engage in this work, Alice wondered, “Where can I add value in international development? I saw the answer in cross-sector coordination – more effectively matching needs... View Details
  • 01 Oct 1998
  • News

New Releases

of thinking about complex choices. They suggest that the decision-maker start by probing his or her objectives (including interests, fears, and aspirations) and use these reflections to help generate creative alternatives for evaluation.... View Details
  • 17 Nov 2015
  • News

Carbon Neutral

implement a “cap-and-trade” framework—capping the total amount of emissions and allowing companies to trade permits to pollute on the open market—fell apart in the midst of partisan bickering. As Washington fiddles, the world suffers under the increasingly undeniable... View Details
Keywords: Michael Blanding
  • 25 Aug 2014
  • News

The First Five Years: Raymond Hwang (MBA 2010)

being a spine surgeon. And while I’ve probably been a little more business-minded than the average doctor, it was actually my time at HBS that helped me realize an interest in entrepreneurship. But in general, the MBA helps me be a more View Details
Keywords: Ambulatory Health Care Services; Health, Social Assistance
  • 01 Jun 1998
  • News

How the Ron Brown Award Was Born

firm, be part of its business strategy, and include the involvement of top management. Programs have to be innovative and effective and have a measurable impact on the people they are designed to serve. "Nearly five hundred nominations,... View Details
  • 23 Nov 1999
  • Research & Ideas

The Future of the Venture Capital Cycle

implies that the side effects associated with periods of rapid growth generate sufficient difficulties that periods of retrenchment are sure to follow. Neoclassical economics teaches us to examine not just the short-run supply and demand... View Details
Keywords: by Paul A. Gompers & Josh Lerner; Financial Services
  • 01 Jun 1998
  • News

Short Takes

positive motivational value, how employees at lower levels viewed the fairness of incentive plans, and whether incentives had an effect on corporate performance. The results were surprising. Most noteworthy: making pay contingent on... View Details
Keywords: Orna Feldman and Caroline Chauncey
  • 26 Feb 2013
  • First Look

First Look: Feb. 26

may be less effective at motivating employees than the literature suggests. Our quasi-experimental setting shows that two types of unintended consequences limit gains from the reward program. First, employees strategically game the... View Details
Keywords: Sean Silverthorne
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