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  • August 2018
  • Supplement

Garanti Payment Systems: Digital Transformation Strategy (B)

By: Shelle M. Santana and Esel Çekin
Supplements the (A) case. Işıl Akdemir Evlioğlu, executive vice president of marketing at Garanti Payment Systems (GPS), a subsidiary of Garanti Bank, is grappling with three questions. First, should GPS create its own mobile app for credit card customers or leverage... View Details
Keywords: Loyalty Programs; Campaign Management; Campaign Enrollment; Branding; Customer Acquisition; Regulations; Regulatory Changes; Bank; Retail Bank; Banking; Payment Systems; Installment; Mobile App; Call Center; Data Analytics; Digital; Technology; Banks and Banking; Business Subsidiaries; Mobile and Wireless Technology; Credit Cards; Brands and Branding; Governing Rules, Regulations, and Reforms; Decision Choices and Conditions; Digital Transformation
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  • 11 Oct 2016
  • First Look

October 11, 2016

shed light on the effectiveness of paid search, we design and analyze a large-scale field experiment on the review platform Yelp.com. The experiment consists of roughly 18,000 restaurants and 24 million... View Details
Keywords: Sean Silverthorne
  • 18 Jun 2020
  • Research & Ideas

What Is an "Essential" Purchase for a Low-Income Family?

controlling for participants' income levels. A third experiment asked participants to rate the "permissibility" of 20 household items in the US Department of Labor's Consumer Price Index, purchased... View Details
Keywords: by Rachel Layne
  • 10 Feb 2021
  • Research & Ideas

Has #MeToo Changed How Hollywood Hires?

“Examining the differential change due to the association with Weinstein is critical. It helps better nail down the specific effect of #MeToo. Those without prior ties to Weinstein serve as a control group,” Luo explains. “Changes in... View Details
Keywords: by Rachel Layne; Media & Broadcasting
  • 24 Feb 2016
  • Research & Ideas

Why It's Best to Take Tests Early in the Day

devoted to satisfy our needs—coffee, cigarettes, Facebook, etc.—can increase productivity.” Results and implications The researchers crunched the data to show the difference in average tests scores for tests taken between 8 a.m. and 1 p.m. They View Details
Keywords: by Carmen Nobel; Education
  • 08 Oct 2020
  • Research & Ideas

Keep Your Weary Workers Engaged and Motivated

jobs. The many unknowns of the pandemic mean that people’s overall need for comprehension and control is severely stymied. Organizations that can satisfy this drive for their employees will find them highly motivated in return. People are... View Details
Keywords: by Boris Groysberg and Robin Abrahams
  • 02 Oct 2012
  • First Look

First Look: October 2

Evidence from a Field Experiment Authors: Kevin Boudreau, Tom Brady, Ina Ganguli, Patrick Gaule, Eva Guinan, Karim Lakhani, and Tony Hollenberg Abstract We present the results of a field experiment conducted... View Details
Keywords: Sean Silverthorne
  • 04 May 2015
  • Research & Ideas

Need to Solve a Problem? Take a Break From Collaborating

problem-solving process. To pursue the efficacy of collaboration the research team developed a straightforward experiment that mirrored real-world problem-solving work. Rather than start from scratch, they customized a platform called... View Details
Keywords: by Carmen Nobel; Video Game; Web Services
  • 05 Sep 2012
  • First Look

First Look: September 5

significantly reduces dishonesty. When Power Makes Others Speechless: The Negative Impact of Leader Power on Team Performance Authors:L.P. Tost, F. Gino, and R. Larrick Publication:Academy of Management Journal (forthcoming) Abstract We examine the impact of the... View Details
Keywords: Sean Silverthorne
  • Article

Mission-Driven Governance

By: Raymond Fisman, Rakesh Khurana and Edward Martenson

The purpose of this paper is to provide a useful, easily applied theory of governance performance. The existing model is fundamentally adversarial, rooted in the paradigm of principal-agent conflict. At its base is an image of governance as a never-ending struggle... View Details

Keywords: Corporate Governance; Governing and Advisory Boards; Knowledge Management; Standards; Mission and Purpose; Organizational Change and Adaptation; Performance Effectiveness; Performance Evaluation
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  • Web

Curriculum - Business & Environment

MBA Experience Curriculum 1ms Required Curriculum (1st Year) Cases Environmental opportunities and challenges are embedded in most Required Curriculum courses so that all students understand the importance of the natural environment to... View Details
  • 26 Apr 2022
  • Book

What Does Your Business Stand For? Why Building Trust Starts with Purpose

heartbreaking. And to understand firsthand what it meant for a child’s life prospects to finally have glasses—well, that was amazing. This experience stood out years later as one of the most powerful moments of this employee’s career. It... View Details
Keywords: by Ranjay Gulati
  • 19 Apr 2010
  • Research & Ideas

The History of Beauty

worldwide, there is now also a concern that the forms in which such claims were delivered, whether in jars or creams, should be relevant to local consumers in each market. Moreover, as global firms experiment with taking new beauty ideals... View Details
Keywords: by Sean Silverthorne; Beauty & Cosmetics
  • 27 Sep 2010
  • Research & Ideas

Customer Experts Lose Influence When Teams are Pressured

we all experience some degree of this pressure in our own daily work lives, in this series of studies I examined what happens to team dynamics and performance when the pressure is significantly intensified. Ironically, Gardner found that... View Details
Keywords: by Sarah Jane Gilbert
  • 03 Oct 2005
  • Research & Ideas

The Truck Driver Who Reinvented Shipping

transportation service."5 A section of the Interstate Commerce Act stated that it "was unlawful for anyone to take control or management in a common interest of two or more carriers without getting ICC's approval."... View Details
Keywords: by Anthony J. Mayo & Nitin Nohria; Manufacturing; Transportation; Aerospace
  • Web

Advisory Board - Entrepreneurship

entrepreneurship, branding, and innovation expertise. Bluemercury’s innovative retailing and human resource model has been the topic of numerous books, including Shopping: Why We Love it and How Retailers Can Create the Ultimate Customer View Details
  • 2018
  • Working Paper

Ratcheting, Competition, and the Diffusion of Technological Change: The Case of Televisions Under an Energy Efficiency Program

By: Tomomichi Amano and Hiroshi Ohashi
In differentiated goods markets with societal implications, quality standards are commonly implemented to avoid the under-provision of innovation. Firms have clear incentives to engage in strategic behavior because policymakers use market outcomes as a benchmark in... View Details
Keywords: Product Differentiation; Energy Efficiency Standards; Ratcheting; Diffusion Of Innovation; Technological Innovation; Competition; Quality; Governing Rules, Regulations, and Reforms; Policy
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  • 31 Aug 2021
  • Book

Feeling Powerless at Work? Time to Agitate, Innovate, and Orchestrate

through persuasion or coercion.” But where does this power come from? It derives from controlling access to what others value, such as income, status, achievement, belonging, autonomy, and moral purpose. Strategies for shifting power When... View Details
Keywords: by Jay Fitzgerald
  • 26 Nov 2013
  • First Look

First Look: November 26

find that GPs are associated with higher expected acquisition premiums and that this association is at least partly due to the effect of GPs on executive incentives. However, we also find that firms that adopt GPs experience negative... View Details
Keywords: Sean Silverthorne
  • 22 Feb 2018
  • Book

The New History of American Capitalism

seemed to neatly divide politics and markets, states and economies. "The new history of American capitalism targets the lived experience of people and groups as they assimilate—and reshape—the political economy they engage" The... View Details
Keywords: Manufacturing