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- 26 Jul 2022
- Research & Ideas
Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews
Farronato says. Machine learning for dining out Regulatory health inspections are nothing new: Most cities maintain grading programs to evaluate restaurants’ hygiene practices, View Details
- 21 Apr 2015
- First Look
First Look: April 21
spurred concerns about its potential impact on the economy more generally. This analysis looks across nations and industries to assess the impact of private equity on industry performance. Industries where... View Details
Keywords: Carmen Nobel & Sean Silverthorne
- February 2013 (Revised March 2013)
- Case
Agero: Enhancing Capabilities for Customers
By: Robert Simons and Natalie Kindred
This case illustrates the importance of choosing a primary customer as the basis for organization design. Cross Country Group managers adjusted resource allocation, organization design and performance measures over time to transform Cross Country Group from an... View Details
Keywords: Entrepreneurial Management; Entrepreneurial Gap; Entrepreneurship; Auto Industry; Insurance; Performance Management; Performance Measurement; Performance Measures; Performance Pressure; Decisions; Family Business; Resource Allocation; Organizational Design; Customer Focus and Relationships; Performance Evaluation; Growth and Development Strategy; Service Industry
Simons, Robert, and Natalie Kindred. "Agero: Enhancing Capabilities for Customers." Harvard Business School Case 113-001, February 2013. (Revised March 2013.)
- 10 Apr 2012
- First Look
First Look: April 10
decision of a portfolio manager, Andrew Fisher of LXE Capital, who is considering investing based on insights drawn from Recorded Future's software interface. The case asks students to grapple with a new source of investment data, to View Details
Keywords: Carmen Nobel
- 09 Jan 2006
- Research & Ideas
When Benchmarks Don’t Work
for a company. While necessary, these capabilities do not determine competitive success. An IT department that provides only a basic foundation of technology infrastructure and a standard set of application View Details
- 12 Mar 2013
- First Look
First Look: March 12
lack of customer and geographic diversification, aggressive warranty policies, excessive production capacity growth, and supply chain risks. The case places students in the shoes of CFRA analysts who need to... View Details
Keywords: Sean Silverthorne
- 17 Jul 2012
- First Look
First Look: July 17
ideas about improvement opportunities. However, the hypothesized link between WalkRounds -based programs and performance has not been rigorously examined in a set of randomly selected hospitals. Objective:... View Details
Keywords: Sean Silverthorne
- 30 Jul 2013
- First Look
First Look: July 30
programs requires more than providing accessible, affordable care; it requires understanding what makes both end users and providers tick. By understanding the cognitive processes underlying our choices... View Details
Keywords: Anna Secino
- 10 Sep 2001
- Research & Ideas
Do You Have Change Fatigue?
yes." The consolidation phase is the time for measurement and rewards. The organization must be ready to make changes to the change plan, based on an honest assessment of what's working View Details
Keywords: by Nick Morgan
- 05 Feb 2013
- First Look
First Look: Feb. 5
their subsequent career choices. Early work experiences are key among these forces. Recognizing this, youth service programs have emerged worldwide with the hope of shaping participants' future trajectories through boosting future... View Details
Keywords: Sean Silverthorne
- 04 Feb 2013
- Research & Ideas
Are the Big Four Audit Firms Too Big to Fail?
expressed concerns about decreased "reliability" (a key component of "verifiability," auditing's touchstone) in proposed standards. To benchmark the auditors' assessments of decreased accounting reliability, the... View Details
- January 2024
- Supplement
Winning Business at Russell Reynolds
By: Ethan Bernstein and Cara Mazzucco
In an effort to make compensation drive collaboration, Russell Reynolds Associates’ (RRA) CEO Clarke Murphy sought to re-engineer the bonus system for his executive search consultants in 2016. As his HR analytics guru, Kelly Smith, points out, that risks upsetting—and... View Details
Keywords: Restructuring; Talent and Talent Management; Compensation and Benefits; Growth and Development Strategy; Organizational Change and Adaptation; Organizational Culture; Performance Evaluation; Motivation and Incentives; Consulting Industry
Bernstein, Ethan, and Cara Mazzucco. "Winning Business at Russell Reynolds." Harvard Business School Multimedia/Video Supplement 424-704, January 2024.
- 17 Jan 2019
- Research & Ideas
Why Business Should Support Employees Who Are Caregivers
that move faster to meet caregivers’ needs. With those employees goes the substantial investment that companies make in recruiting, retention, and training, says Fuller, who co-leads the Managing the Future of Work project. Raman is the... View Details
- 06 Mar 2012
- First Look
First Look: March 6
impact on the link between diversity and bottom-line performance. As expected, minorities' negative assessments of their team's learning environment precipitate a negative relationship between diversity... View Details
Keywords: Sean Silverthorne
- 11 Aug 2003
- Research & Ideas
Why Budgeting Kills Your Company
benchmarks—chief among them sales growth, return on sales, and economic value-added (EVA) growth—not only helped it shorten and simplify its budgeting process, it also reduced the amount of budget gaming.... View Details
Keywords: by Loren Gary
- 14 Jun 2010
- Research & Ideas
The Hard Work of Measuring Social Impact
of Nonprofit Organizations in June, a joint executive education program presented by the HBS Social Enterprise Initiative, Harvard's Hauser Center for Nonprofit Organizations, and the Harvard Kennedy School.... View Details
Keywords: by Julia Hanna
- 22 Mar 2013
- Research & Ideas
Pulling Campbell’s Out of the Soup
top. He held weekly staff meetings and used a scorecard that evaluated each leader's performance. He created a leadership model that outlined expectations. The number one expectation was inspiring trust--and... View Details
- 04 Jun 2018
- What Do You Think?
Are There Conditions Under Which Directors Should Consider Hiring a CEO Fired Elsewhere for Inappropriate Behavior?
current employees? Will CEO candidates who lost their jobs for what they didn’t do be considered differently than those who are available because of what they did? What else, if anything, should be done to evaluate someone who has lost... View Details
Keywords: by James Heskett
- 13 Apr 2021
- Book
How Inclusive Managers Create Glass-Shattering Organizations
Performance assessment. Educate managers about gender biases that can influence evaluation decisions. Assess the criteria managers use to rate performance, and eliminate... View Details
Keywords: by Kristen Senz
- 13 Mar 2005
- Research & Ideas
The Tricky Business of Nonprofit Brands
brands establish this incredible level of trust? A: Trust is essential for nonprofits. The purchasers or donors are not the ones receiving or benefiting from the nonprofit organization's services and programs. Since the purchasers cannot... View Details
Keywords: by Manda Salls