Filter Results:
(780)
Show Results For
- All HBS Web
(1,321)
- People (2)
- News (340)
- Research (780)
- Events (3)
- Multimedia (6)
- Faculty Publications (314)
Show Results For
- All HBS Web
(1,321)
- People (2)
- News (340)
- Research (780)
- Events (3)
- Multimedia (6)
- Faculty Publications (314)
Sort by
- 10 Apr 2006
- Research & Ideas
American Auto’s Troubled Road
woes of the 1980s) has been ascribed to some or all of the following: excessive corporate bureaucracy, arrogance, and insularity; union obstinacy; exorbitant healthcare costs and retirement packages; bloated product View Details
- 02 Sep 2002
- What Do You Think?
What Can Business Schools Do to Avoid Bad Apples?
admirable job of separating out the bad apples. However, assigning them the job of 'first line of defense' reminds me of expecting the cavalry to defend against a blitzkrieg." It is admittedly difficult to know whether admissions... View Details
Keywords: by James Heskett
- 21 Mar 2004
- Research & Ideas
Loyalty: Don’t Give Away the Store
that is highly valued by them, but doesn't cost you a lot of money. For example, allocate more services to good customers. This could mean a designated line at the deli counter, or a ten items or less checkout line. You already have the... View Details
- 02 Mar 2015
- Research & Ideas
‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat
ship-from-store (SFS), to increase their store productivity and expand their integrated presence across multiple retail channels (i.e. brick-and-mortar store, web, and mobile; also known as omnichannel retailing). The Scale Of The Threat... View Details
- 24 Jul 2018
- Op-Ed
4 Ways Managers Can Exercise Their 'Agency' to Change the World
with ideas, solutions, information, and energy that feed into their decision-making processes. Over the years, I’ve witnessed my own students convince senior executives to improve labor practices in the supply chain and workplace that end up improving View Details
Keywords: by George Serafeim
- 20 Dec 2016
- Research & Ideas
The 10 Most Popular 'Cold Call' Podcasts
the first or worst financial challenge the technology giant has faced. In 1997, the company suffered a near-death experience that caused it to completely reimagine itself. The result was a new line of View Details
Keywords: Re: Multiple Faculty
- 01 Oct 2001
- What Do You Think?
Will Information Technology Really Turn Organizations Upside Down This Time?
quality, and delegating authority to frontline production workers to shut down a billion-dollar production line in the interests of quality improvement. More recently, Gary... View Details
Keywords: by James Heskett
- 10 Aug 2015
- Research & Ideas
Why a Federal Rule on CEO Pay Disclosure May Get You In Trouble With Customers
consumers might react to the rule. A word-search analysis of the letters revealed that more than 25 percent mentioned the term "consumer," as in this line from one of the form letters on the SEC site: "Knowing which corporations heap... View Details
- 08 Dec 2009
- First Look
First Look: Dec. 8
an emerging market. The prescription of this chapter is to think about a more ambitious role for such markets: establish a strategic business unit, designated as a "disruptive innovation hub," that is charged with first penetrating the emerging market with... View Details
Keywords: Martha Lagace
- 22 Sep 2003
- Research & Ideas
When Protestors Knock at Your Door
a productive way for a company to respond? Spar: To be targeted is to be chosen by an NGO (or group of NGOs) for specific attack. When this occurs, NGOs use a range of tactics, from pickets to boycotts to "cut up your credit... View Details
Keywords: by Cynthia Churchwell
- 22 Jul 2002
- Research & Ideas
How Business Strategy Tamed the “Invisible Hand”
Until the nineteenth century, the scope for applying (imperfectly) competitive thinking to business situations appeared to be limited: Intense competition had emerged in many lines of business, but individual firms apparently often lacked... View Details
Keywords: by Pankaj Ghemawat
- 02 Apr 2014
- What Do You Think?
Has the Post-Capitalist Economy Finally Arrived?
entrepreneurship " Peter McCann pointed out that things are déjà vu all over again. "There will be increased productivity but the day of zero marginal cost for more than a small set of goods and services is not even on the... View Details
- 09 Aug 2013
- Research & Ideas
Read All About It: Digital CEO Buys Traditional Media!
understanding what they want. And there's the rub. Newspapers have historically not been centered around this. Instead, their natural center of gravity—and one that served it in good stead for a long time—has long been their product... View Details
- 05 Dec 2011
- Research & Ideas
It’s Alive! Business Scholars Turn to Experimental Research
A large amusement park. A long line at an airport. A children's summer camp in Italy. What do these places have in common? Surprisingly, all are settings for serious research by Harvard Business School faculty. There's a sea change afoot... View Details
Keywords: by Carmen Nobel
- 08 Aug 2011
- Research & Ideas
The Death of the Global Manager
assume that all the smart people in the world are born within a 20-mile radius of their headquarters." This last factor—of being able to develop and diffuse innovation rapidly around the world—has emerged to become much more important as companies constantly renew... View Details
Keywords: by Julia Hanna
- 15 Oct 2012
- Research & Ideas
Why Business IT Innovation is so Difficult
chains, and speeding communications. The result: "People can spend more time thinking up new products and servicing customers, and less time checking boxes." To get there, most firms must be willing to engage in radical change and... View Details
Keywords: by Maggie Starvish
- 24 Aug 2009
- Research & Ideas
SuperCorp: Values as Guidance System
moral compass and an entire guidance system. The range of advantages for vanguard companies through their strategic use of values and principles include the following. Competitive differentiation. The Banco Real case shows how an emphasis on purpose and principles... View Details
Keywords: by Rosabeth Moss Kanter
- 12 Mar 2012
- Research & Ideas
Crowded at the Top: The Rise of the Functional Manager
"But what we found instead is that it's not an increase in the total number of managers reporting directly, it's just the number of functional managers, which is a little more subtle." The paper divides functional managers into two camps—those focused on... View Details
Keywords: by Carmen Nobel
- 21 Jul 2003
- Research & Ideas
Don’t Get Buried in Customer Data—Use It
reduce checkout time and prime your personnel to be sensitive to that issue. Despite these efforts, something goes wrong, and one morning the front desk manager sees a long line of guests queued up to check out. Because the survey... View Details
Keywords: by Jean Ayers
- 08 Dec 2008
- Research & Ideas
Thinking Twice About Supply-Chain Layoffs
centers can seriously affect an organization's bottom line and undermine its strategy. "My research reveals that what happens in the last 10 yards of retail supply chains is really important. Customers often experience stockouts not... View Details