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  • 17 Feb 2020
  • Sharpening Your Skills

How Entrepreneurs Can Find the Right Problem to Solve

are so biased it’s hard to trust the results. Further, entrepreneurs may have a good hunch there’s a job to be done that needs improving or replacing, but they can’t describe where in the customer journey they can truly make an impact.... View Details
Keywords: by Julia Austin
  • 20 Jun 2005
  • Research & Ideas

Creating a Positive Professional Image

story of managing your professional image, says Roberts. You also belong to a social identity group—African American male, working mother—that brings its own stereotyping from the people you work with, especially in today's diverse workplaces. You can put on a suit and... View Details
Keywords: by Mallory Stark
  • Web

Measure Outcomes & Cost for Every Patient - Institute For Strategy And Competitiveness

reported by condition, are essential for both care improvement and for making informed choices by patients, payers, and other provider organizations. Outcomes represent the ultimate measure of quality. The outcomes of care are important... View Details
  • 2025
  • Working Paper

Training Within Firms

By: Brayan Diaz, Andrea Neyra-Nazarrett, Julian Ramirez, Raffaella Sadun and Jorge Tamayo
Training investments are essential for improving worker and firm productivity, yet their implementation is often hindered by low participation rates and insufficient worker engagement. This study uses data from three firms–a car manufacturer, a quick-service... View Details
Keywords: Productivity; Absenteeism; Middle Managers; Training; Management Practices and Processes; Performance Productivity; Employees
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  • 31 May 2011
  • First Look

First Look: May 31

and James WeberHarvard Business School Case 511-065 Kevin Laracey, founder of Paydiant, needed to figure out how to launch a payment processing company with a new technology based on smart phones. Consumers had increasingly turned to... View Details
Keywords: Sean Silverthorne
  • 28 Aug 2006
  • Research & Ideas

Online Match-Making with Virtual Dates

first time was not what they had expected. "By starting online, some people had experiences they wouldn't have had if they had been able to see up front what someone was like," Norton says. "So we wanted to explore ways to View Details
Keywords: by Martha Lagace; Publishing
  • Web

Publications - Institute For Strategy And Competitiveness

Services (CMS) recently announced that it will be removing more than 250 musculoskeletal surgeries from its “inpatient-only list” in January 2022. An additional 1,500 surgeries will be eliminated in the following year. The change... 01 Feb 2021 Article Health Care... View Details
  • Program

Value Creation Through Effective Boards

improving corporate board effectiveness, the program helps you master global governance challenges, build productive relationships with the CEO and management team, and implement efficient processes that... View Details
  • Web

Organize Care Around Medical Conditions - Institute For Strategy And Competitiveness

patient care plans, and process improvements aimed to improve results and control cost. In designing an IPU there are a number of additional essential elements that represent... View Details
  • 28 Apr 2010
  • Research & Ideas

Earth Day Reflections

it is critical to find effective ways to support far-reaching change in both products and processes across our entire economy. My current research focuses on large organizations that are attempting to take advantage of sustainability in... View Details
Keywords: by Staff
  • October 14, 2022
  • Editorial

Is Agenda Theater Ruining Your Meetings?

By: A.V. Whillans, Dave Feldman and Damian Wisniewski
Like triaging our inboxes, clearing our Slack messages, or managing our to-do lists, preparing an agenda can make us feel like we’ve accomplished something. And when we go through our detailed, bulleted agendas with our colleagues before or during a meeting, it sure... View Details
Keywords: Management Practices and Processes
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  • Web

Entrepreneurial Management - Faculty & Research

Entrepreneurial Management Unit strives to raise the level of academic work in the field of entrepreneurship, in methodological rigor, conceptual depth, and managerial applicability. We also strive to improve the odds of entrepreneurial... View Details

    Stefan H. Thomke

    Stefan Thomke (sthomke@hbs.edu), an authority on the management of innovation, is the William Barclay Harding Professor of Business Administration at Harvard Business School. He has worked with firms on product, process, and... View Details

    Keywords: aerospace; automobiles; automotive; banking; biotechnology; chemical; computer; defense; electronics; health care; high technology; home video games; information technology industry; manufacturing; marketing industry; pharmaceuticals; plastics; semiconductor; service industry; telecommunications; video games
    • August 1993
    • Case

    Applichem (A) (Abridged)

    By: Janice H. Hammond and Gary P. Pisano
    Applichem manufactures the same chemical product in four plants, each of which is located in a different country. The company has completed a major study comparing the productivity and performance of these plants. Using the data from the study, students must decide... View Details
    Keywords: Business or Company Management; Management Practices and Processes; Performance Productivity; Performance Efficiency; Performance Evaluation; Strategy; Judgments; Factories, Labs, and Plants; Business Exit or Shutdown; Chemical Industry
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    • 28 Jan 2019
    • Research & Ideas

    Forget Cash. Here Are Better Ways to Motivate Employees

    types of work Cash rewards are best suited as a motivator for work that is measured quantitatively, Whillans says. Many studies of the service and sales industries show that cash rewards lead to increased sales and improved customer... View Details
    Keywords: by Dina Gerdeman
    • Web

    A New Vision – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

    HBS Home HBS Index Contact Us Next A New Vision An Essay by Professors Michel Anteby and Rakesh Khurana A New Vision Fritz J. Roethlisberger, ca. 1958. Yousuf Karsh, photographer. © YOUSUF KARSH The Hawthorne Studies began in 1924 as an attempt to View Details
    • 24 Oct 2006
    • First Look

    First Look: October 24, 2006

    improving forecasts in corporate settings. We examine the implementation of a supply chain planning process at a consumer electronics company, concentrating on the consensus forecasting approach around which... View Details
    Keywords: Sean Silverthorne
    • 09 May 2011
    • Research & Ideas

    Moving From Bean Counter to Game Changer

    and consumer lending. The researchers chose to study risk-management experts because their role has risen in importance with demands for improved corporate governance and the need for better forecasting and modeling. After the financial... View Details
    Keywords: by Kim Girard; Banking
    • 07 Feb 2022
    • Research & Ideas

    Digital Transformation: A New Roadmap for Success

    digital transformation an even more urgent need, companies must also morph iteratively to keep up with the speed of emerging technologies. It’s a process of continuous learning and pivoting to adapt to an evolving competitive landscape.... View Details
    Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards
    • April 2025
    • Supplement

    Joe Mazzulla and the Boston Celtics (B)

    By: Linda A. Hill, James I. Cash and Lydia Begag
    This case is a supplement to “Joe Mazzulla and the Boston Celtics” (A) and is set against the backdrop of the 2024 NBA Finals. It describes the impact of Mazzulla’s decision to rally his team with an aggressive “go for the kill” mindset instead of choosing language... View Details
    Keywords: Personal Development and Career; Change Management; Communication; Values and Beliefs; Innovation and Invention; Decision Making; Innovation Leadership; Collaborative Innovation and Invention; Leadership; Leading Change; Leadership Development; Leadership Style; Crisis Management; Management Skills; Business Processes; Organizational Culture; Organizational Structure; Performance Efficiency; Sports Industry; Entertainment and Recreation Industry; United States
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