Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
  • Research
    • Research
    • Publications
    • Global Research Centers
    • Case Development
    • Initiatives & Projects
    • Research Services
    • Seminars & Conferences
    →
  • Publications→

Publications

Publications

Filter Results: (6,567) Arrow Down
Filter Results: (6,567) Arrow Down Arrow Up

Show Results For

  • All HBS Web  (6,567)
    • People  (18)
    • News  (1,645)
    • Research  (3,595)
    • Events  (43)
    • Multimedia  (127)
  • Faculty Publications  (2,376)

Show Results For

  • All HBS Web  (6,567)
    • People  (18)
    • News  (1,645)
    • Research  (3,595)
    • Events  (43)
    • Multimedia  (127)
  • Faculty Publications  (2,376)
← Page 31 of 6,567 Results →
  • 2012
  • Book

Uncommon Service: How to Win by Putting Customers at the Core of Your Business

By: Frances Frei and Anne Morriss
Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance—for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the... View Details
Keywords: Customers; Business Ventures
Citation
Find at Harvard
Related
Frei, Frances, and Anne Morriss. Uncommon Service: How to Win by Putting Customers at the Core of Your Business. Cambridge: Harvard Business Review Press, 2012.
  • November 1976 (Revised July 1983)
  • Case

Nuclear Tube Assembly Room (A) (Condensed)

By: John J. Gabarro
Supervisory practices and social structure in an electronics company assembly room. To be used with the (B) case. Based on American Radiatronics Corp. (A) by M.J. Steckler and P.R. Lawrence. View Details
Keywords: Management Practices and Processes; Groups and Teams; Social Psychology; Electronics Industry
Citation
Educators
Purchase
Related
Gabarro, John J. "Nuclear Tube Assembly Room (A) (Condensed)." Harvard Business School Case 477-070, November 1976. (Revised July 1983.)
  • 21 Jun 2013
  • News

The Tipping Point for Mindfulness

  • May 2005
  • Supplement

Otis Elevator: An Interview with Ari Bousbib (video)

By: F. Warren McFarlan and Brian DeLacey
CEO Ari Bousbib talks about how IT is transforming Otis and the practical challenges they are overcoming. Visibly demonstrates what appropriate CEO involvement is in an IT-enabled business transformation. View Details
Keywords: Management Teams; Information Technology; Organizational Change and Adaptation; Leading Change; Construction Industry; Manufacturing Industry; Consumer Products Industry
Citation
Purchase
Related
McFarlan, F. Warren, and Brian DeLacey. "Otis Elevator: An Interview with Ari Bousbib (video)." Harvard Business School Video Supplement 305-706, May 2005.
  • 29 May 2012
  • News

A Pragmatic Alternative for Creating a Corporate Social Responsibility Strategy

  • 25 Oct 2012
  • Research & Ideas

Developing the Global Leader

development," says Professor of Management Practice William George, the former chairman and chief executive officer of Medtronic. “We're looking to companies to create a global cadre of people who are comfortable operating anywhere... View Details
Keywords: by Julia Hanna
  • Aug 14 2017
  • Testimonial

Experience the GMP Modules

  • 2023
  • Working Paper

Accounting for Carbon Offsets – Establishing the Foundation for Carbon-Trading Markets

By: Robert S. Kaplan, Karthik Ramanna and Marc Roston
Tackling climate change requires reductions in current and future greenhouse gas (GHG) emissions as well as the removal of existing GHG from the atmosphere. Carbon-offset producers purport to provide such removals. But poor measurement practices and inadequate controls... View Details
Keywords: Carbon Offsetting; Climate Change; Environmental Regulation; Corporate Accountability
Citation
SSRN
Read Now
Related
Kaplan, Robert S., Karthik Ramanna, and Marc Roston. "Accounting for Carbon Offsets – Establishing the Foundation for Carbon-Trading Markets." Harvard Business School Working Paper, No. 23-050, February 2023.
  • October 1981 (Revised April 1984)
  • Case

H.J. Heinz Co.: The Administration of Policy (C)

Presents a condensation of the audit committee's recommendations for organizational and policy changes to help prevent a recurrence of improper income transferal practices used at the H.J. Heinz Co. View Details
Keywords: Ethics; Accounting Audits; Manufacturing Industry; Consumer Products Industry
Citation
Educators
Purchase
Related
Goodpaster, Kenneth E. "H.J. Heinz Co.: The Administration of Policy (C)." Harvard Business School Case 382-036, October 1981. (Revised April 1984.)

    Feng Zhu

    Feng Zhu is the MBA Class of 1958 Professor of Business Administration at Harvard Business School, where he leads the Platform Lab within the Digital, Data, and Design Institute, co-chairs the Harvard Business Analytics Program, and serves as the course head for the... View Details

    • 23 Apr 2012
    • Research & Ideas

    How to Brand a Next-Generation Product

    Gourville and Ofek teamed up with London Business School professor Marco Bertini (HBS DBA '06) to suss out the best practices for branding next-generation products. "For managers, this is not a trivial decision," Ofek says.... View Details
    Keywords: by Carmen Nobel
    • October 2011 (Revised December 2013)
    • Case

    Lehman Brothers and Repo 105

    By: Anette Mikes, Gwen Yu and Dominique Hamel
    The collapse of Lehman Brothers in 2008 was the largest bankruptcy in US history. The case examines the economics of the off-balance sheet transactions Lehman undertook prior to the collapse, and highlights the corporate governance challenges in situations where firms... View Details
    Keywords: Accounting; Policy; Accounting Audits; Corporate Governance; Financial Instruments; Risk Management; Financial Services Industry
    Citation
    Educators
    Purchase
    Related
    Mikes, Anette, Gwen Yu, and Dominique Hamel. "Lehman Brothers and Repo 105." Harvard Business School Case 112-050, October 2011. (Revised December 2013.)
    • 2012
    • Book

    The Culture Cycle: How to Shape the Unseen Force That Transforms Performance

    By: James Heskett
    The contribution of culture to organizational performance is both substantial and quantifiable. This book presents the results of field research that demonstrates how an effective culture can account for up to half of the differential in performance between... View Details
    Keywords: Customer Focus and Relationships; Learning; Framework; Policy; Retention; Books; Analytics and Data Science; Innovation and Invention; Management Practices and Processes; Organizational Culture; Performance Expectations; Research
    Citation
    Find at Harvard
    Purchase
    Related
    Heskett, James. The Culture Cycle: How to Shape the Unseen Force That Transforms Performance. Upper Saddle River, NJ: FT Press, 2012.
    • 01 Jan 2003
    • News

    • 2015
    • Book

    Strategy Rules: Five Timeless Lessons from Bill Gates, Andy Grove, and Steve Jobs

    By: David B. Yoffie and Michael A. Cusumano
    The authors of the bestselling Competing on Internet Time (a Business Week top 10 book) analyze the strategies, principles, and skills of three of the most successful and influential figures in business—Bill Gates, Andy Grove, and Steve Jobs—offering... View Details
    Keywords: Management; Strategy; Leadership; Information Technology; Entrepreneurship; Information Technology Industry
    Citation
    Purchase
    Related
    Yoffie, David B., and Michael A. Cusumano. Strategy Rules: Five Timeless Lessons from Bill Gates, Andy Grove, and Steve Jobs. New York: Harper Business, 2015.
    • 03 Oct 2023
    • Blog Post

    Hire an MBA: The Benefits and Misconceptions for Startups

    Startups are exciting to HBS MBA students for many reasons, including the opportunity for impact, exposure to multiple functions, and the ability to practice skills they are learning at HBS. But, why should a startup hire an HBS MBA?... View Details
    Keywords: All Industries; Entrepreneurship
    • November 2005 (Revised July 2006)
    • Background Note

    Understanding Economic Value Added

    By: Mihir A. Desai, Fabrizio Ferri and Steve Treadwell
    Explores the concept of economic value added (EVA) and its practical applications as a management control system for performance measurement and incentive compensation. Explains how EVA is measured and explores some of the adjustments to financial statements that are... View Details
    Keywords: Value
    Citation
    Educators
    Purchase
    Related
    Desai, Mihir A., Fabrizio Ferri, and Steve Treadwell. "Understanding Economic Value Added." Harvard Business School Background Note 206-016, November 2005. (Revised July 2006.)

      Joshua D. Margolis

      Joshua Margolis is James Dinan and Elizabeth Miller Professor of Business Administration and the Unit Head for the Organizational Behavior unit. He is also Faculty Chair of the Program for Leadership Development. His research and teaching revolve around leadership... View Details

      Keywords: furniture; health care; insurance industry; nonprofit industry; pharmaceuticals
      • 9 AM – 10 AM EDT, 20 Mar 2019
      • HBS Online

      HBS Online Negotiation Mastery

      Hone your negotiation skills with analytical tools, interpersonal techniques, and real-world practice to secure maximum value for yourself and your organization. Program Dates: March 20, 2019 - May 15, 2019 View Details
      • 26 Jul 2021
      • News

      Worried Your Staff Will Join the Great Resignation? Focus on Being a Good Company to Be From

      • ←
      • 31
      • 32
      • …
      • 328
      • 329
      • →
      ǁ
      Campus Map
      Harvard Business School
      Soldiers Field
      Boston, MA 02163
      →Map & Directions
      →More Contact Information
      • Make a Gift
      • Site Map
      • Jobs
      • Harvard University
      • Trademarks
      • Policies
      • Accessibility
      • Digital Accessibility
      Copyright © President & Fellows of Harvard College.