Order Taking and Fulfillment - Publications - Faculty & Research

30 Sep 2002
Research & Ideas

Your Crisis Response Plan: The Ten Effective Elements

Organizations inevitably face crises, but few are well prepared to deal with them. The following elements summarize the findings of research and experience about what it takes to respond effectively in... View Details

Keywords: by Michael Watkins

17 Oct 2023
HBS Case

With Subscription Fatigue Setting In, Companies Need to Think Hard About Fees

structure also has to be ‘right’ in order to be successful.” Benefiting from subscriptions while guarding against subscription fatigue For companies, the benefits of the subscription model include more stable View Details

Keywords: by Jay Fitzgerald; Consumer Products; Information; Information Technology

17 Jan 2023
In Practice

8 Trends to Watch in 2023

As 2023 begins, businesses and employees face an uncertain economy and labor market, as the twin dilemmas of inflation and interest rates weigh on forecasts. Harvard Business School faculty share the top trends that they believe will shape the workplace and markets... View Details

Keywords: by Avery Forman

16 Nov 2021
HBS Case

How a Company Made Employees So Miserable, They Killed Themselves

myopically focused. It’s better to pause, take a look around, and reconsider the situation.” If you or someone you love is having thoughts of suicide, please call the National Suicide Prevention Lifeline at... View Details

Keywords: by Michael Blanding

24 Mar 2023
Blog Post

Answering Your Questions About the 2+2 Program

either test. We hope that all applicants will recognize the following: the full range of GMAT/GRE scores is very broad, that there is no minimum score requirement, and that the GMAT/GRE is just one piece of data among the many used to... View Details

07 Mar 2011
Research & Ideas

Why Companies Fail—and How Their Founders Can Bounce Back

venture to be all about the technology or all about the sales, without taking time to form a balanced plan. “In Silicon Valley, the fact that your enterprise has failed is actually a badge of honor.” And all... View Details

Keywords: by Carmen Nobel

19 Dec 2022
Research & Ideas

The 10 Most Popular Articles of 2022

Brooks shows how letting go of past glory can open the possibilities of life's "second curve." 5. Where Can Digital Transformation Take You? Insights from 1,700 Leaders Digital transformation seems like a journey without end, but many... View Details

Keywords: by Danielle Kost

27 Jun 2016
Research & Ideas

These Management Practices, Like Certain Technologies, Boost Company Performance

so far). “In order to collect this data, we had to create our own operations, mostly at the London School of Economics,” says Sadun. Over time, the researchers employed more than 100 graduate students, overseeing them with quality View Details

Keywords: by Michael Blanding

Web

Research Areas - Doctoral

management practices in global organizations; cross-cultural learning and adaptation processes; the challenges of taking companies global; emerging-market companies with global potential; View Details

Web

Ways to Give Today - Alumni

Donor name, degree/year, and intended gift purpose (fund name) Stock Transfer When giving long-term appreciated stock to HBS, donors may take a charitable income tax deduction for its mean fair market value... View Details

2009
Chapter

Creating Superior Customer Value in a Connected World

By: Ranjay Gulati

"In the early twenty-first century, customers are more demanding than ever, and difficult economic times make them all the more so. As customers tighten their wallets and increase their demands, firms face greater pressure to provide superior customer value. Reducing... View Details

Keywords: Customer Satisfaction; Customer Value and Value Chain; Consumer Behavior; Product Design; Social and Collaborative Networks; Value Creation

Citation

March 2016 (Revised May 2018)
Case

Reinventing Best Buy

By: John R. Wells and Gabriel Ellsworth

On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales. These results were in marked contrast... View Details

Citation

Educators

Purchase

13 May 2014
First Look

First Look: May 13

presweetened cereals. The major ready-to-eat (RTE) cereal manufacturers, such as Kellogg's and General Mills, were supporters of the CBBB self-regulation programs and were invited to participate in the CBBB... View Details

Keywords: Sean Silverthorne

24 Jul 2006
Research & Ideas

How Kayak Users Built a New Industry

in how designs are created and then turned into real things. Many management scholars and economists fall into the habit of thinking that innovation is something that firms uniquely do in View Details

Keywords: by Sean Silverthorne; Entertainment & Recreation

29 Apr 2008
First Look

First Look: April 29, 2008

products 'on the shelf.' In 2000, they create Lincoln Financial Distributors (LFD) which will be responsible for the wholesaling of all of these products. The case ends by asking the students to (a) react to this idea and (b) formulate a... View Details

Keywords: Martha Lagace

Web

Program Requirements - Doctoral

Management or Healthcare Teaching Requirement Students must teach or assist with teaching in a formally offered course for one full academic term. This engagement should include, at least, 8 hours of front-of-class teaching and 16 hours... View Details

15 Dec 2015
First Look

December 15, 2015

the other parties and helps you strike a better deal, but in other situations, particularly those involving long-term relationships, it damages trust and goodwill and makes an... View Details

Keywords: Carmen Nobel

25 Sep 2006
Research & Ideas

How Software Platforms Revolutionize Business

fact, Apple has done so in a one-side-at-a-time way, by first licensing the music (essentially taking "possession" of the music licenses) before turning to consumers and selling it to them (at a... View Details

Keywords: by Sean Silverthorne; Video Game; Web Services

15 Apr 2008
First Look

First Look: April 15, 2008

destructive behaviors such as cutting, excessive use of alcohol, taking drugs and suicide attempts. These patients are very difficult to treat and TBC has developed programs... View Details