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Show Results For
- All HBS Web
(812)
- News (195)
- Research (543)
- Events (8)
- Multimedia (5)
- Faculty Publications (270)
- 01 Feb 1999
- News
Entrepreneurs Speak at HBS
increasingly imitated "direct-access" business model. Designed to deal directly with the customer via phone or the Internet, Dell shuns intermediaries such as retailers and distributors and builds computers according to the customer's... View Details
- Profile
John Speer
that’s how I trained for the B-2.” John’s FIELD 2 experience in Brazil opened up an entirely new challenge as well. His assignment: an online shoe retailer, Dafiti.com, looking for a customer-loyalty program appropriate for its national... View Details
- 25 Feb 2020
- News
How Artificial Intelligence is Changing Business
algorithms to analyze radiology scans, applying quantitative analytics to marketing movies, and analyzing sales data from an online flash retail site to develop a better pricing model. The teaching and... View Details
Keywords: Susan Young
- 02 Feb 2015
- Research & Ideas
Disruptors Sell What Customers Want and Let Competitors Sell What They Don’t
expensive merchandise with a limited wear life. PriceGrabber is a decoupler, too. Traditional consumer electronic retail stores depend on customers to come to their showrooms and tire-kick TVs and sound systems before buying. But the... View Details
Keywords: by Michael Blanding
- 01 Jun 2017
- News
Case Study: Something New
expertise in various parts of a complex supply chain and high efficiency (to keep lead times down and costs manageable). But that is valuable precisely because it is difficult and thus very hard to replicate. —Ankur Daga (MBA 2005) What makes this View Details
Keywords: April White
Anthony Soohoo
a Fortune 100 company. He led one of the largest digital transformations in history, delivering multi-billion dollars of incremental revenue and record profits, catalyzing Walmart Home to become the nation’s largest retailer for home... View Details
- 01 Sep 2003
- News
Alumni Navigator Takes Off
Staying in touch with the School’s network of 65,000 graduates just got a lot easier. Directory search, the most popular feature on the Alumni Web site, now uses the same cutting-edge technology that powers searches on Barnes & Noble.com, IBM.com, and other major View Details
- 17 Apr 2023
- Blog Post
Climate Stories Episode #14: Bonita Stewart (MBA 1983) – A Career Devoted to Creating the Future
unfolding of consumer driven automotive online retailing at Chrysler and in the 2000s, I followed the allure of the wild, wild, web at Google. Today, I sit at the precipice of AI (artificial intelligence)... View Details
- 04 May 2020
- Research & Ideas
Predictions, Prophets, and Restarting Your Business
hard decisions about returning to the market. Here’s a common prediction: Social distancing forces people to do more buying online and communicating through social media, thus accelerating a permanent, big shift after the crisis to more... View Details
Keywords: by Frank V. Cespedes
- 01 Mar 2012
- News
Learning to Speak the Language of Business
companies with a commanding presence in their home markets. But to call Mikitani’s company, Rakuten, the Amazon.com of Japan would overlook fundamental differences for customers and merchants alike. “We created a real online marketplace... View Details
- 22 Nov 2016
- First Look
November 22, 2016
the complex regulatory environment that governs Indian gaming. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51932 Fall 2016 Manufacturing & Service Operations Management The Impact of Supplier Inventory Service Level on View Details
Keywords: Sean Silverthorne
- 31 May 2023
- Research & Ideas
With Predictive Analytics, Companies Can Tap the Ultimate Opportunity: Customers’ Routines
than customers who don’t use the service as part of a routine, the authors find. “Services from streaming video to online retailing might profit from using the model because detailed data can be closely... View Details
- 28 Apr 2020
- Blog Post
A Crash Course in Saving a Family Business
(“coffee sommelier”) with her mother, cupping coffees to discern the tasting notes and quality that help them assign grades to the beans. The green coffee beans they select are shipped to Queens where, Han says, “Any coffee that you buy from us View Details
- Profile
Roy Ben-Dor
getting married," Roy says. His fiancee, Nicole Setzen, is a licensed attorney in New York and Massachusetts. And now she runs her own online retail site for brides and mothers-to-be:... View Details
- 08 Jan 2025
- News
Mapping Pain Points at the IRS
Having spent a decade helping retailers optimize customer service, Fumi Tamaki (MBA 2014) could not pass up the opportunity in June 2024 to take on the challenge of improving the customer experience at the government organization that... View Details
- 11 Dec 2006
- Research & Ideas
Fixing Price Tag Confusion
rental charge and a charge for the remote. Do partitioned prices help the consumer make an informed decision or just add to his or her confusion? Do partitioned prices increase demand? Is an online grocer better off presenting a customer... View Details
- 22 Dec 2022
- Blog Post
Climate Stories Episode #13: Democratizing Climate Returns - Nisha Desai (HBS 1997), Founder and CEO of Invest With Intention
don’t have enough capital to invest in the best deals. Why don’t we have the ability to get the same returns as infrastructure limited partnerships or banks or private equity firms?” Here’s the thesis: Nisha has found only two managed funds focused on climate specific... View Details
- 08 Dec 2015
- News
Living the Legacy
HBX CORe, a three-course online program that teaches the fundamentals of business, he knew his children would benefit from the content and the high quality of instruction that had set the foundation for his own career success. Ray... View Details
- 01 Dec 2017
- News
Ask the Expert: Human Intelligence
(PLDA 15, 2013) SESERI: E-commerce—and retail, more broadly—is one of the areas that will benefit the most from AI. It will enable retailers to provide much better experiences to consumers. For instance, AI will be able to predict what I... View Details
Keywords: April White
- 25 May 2016
- Research & Ideas
How Consumers and Businesses are Reshaping Public Health
garment factory owners engaged in cutthroat price competition to secure orders from Western manufacturer and retailer brands. These brands conveniently sourced their requirements at arm’s length through third-party intermediaries to avoid... View Details