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(1,103)
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Show Results For
- All HBS Web
(1,103)
- News (212)
- Research (773)
- Events (3)
- Multimedia (2)
- Faculty Publications (321)
- February 2010
- Teaching Note
Sealed Air China (TN)
By: Regina M. Abrami, William C. Kirby and F. Warren McFarlan
Teaching Note for [308051]. View Details
- 01 Dec 2011
- News
Faculty Research Online
HBS Cases: Lady Gaga What goes into creating the world’s largest pop star? Before her fame hit, Lady Gaga’s manager faced decisions that could have derailed the performer’s career. A new case by Associate Professor Anita Elberse examines the strategic View Details
- 01 Dec 2012
- News
Alvin Roth Wins Nobel Prize in Economics
learn more about HBS Clubs and club activities in your area, please visit www.clubhub.hbs.org/. In October, Alvin Roth, a member of the School's Negotiation, Organizations & Markets (NOM) Unit and Harvard University's Department of... View Details
- Web
Strategic Plan | Information Technology
into the future. 3. Modernize Foundational Technology for Digital Transformation We modernize and enhance our strategically critical enterprise systems to ensure the business of the School can be done efficiently and in a manner that... View Details
- January 1997
- Background Note
Buy Low, Sell High: Creating and Extracting Customer Value by Enhancing Organizational Performance
Provides an integrated framework for creating customer value and managing the firm profitably. Focuses on the use of product/service line management and effective customer service to achieve customer satisfaction and high profitability. View Details
Keywords: Customer Value and Value Chain; Framework; Performance Efficiency; Sales; Business Strategy; Customer Satisfaction; Profit; Product Marketing; Business or Company Management
Shapiro, Benson P. "Buy Low, Sell High: Creating and Extracting Customer Value by Enhancing Organizational Performance." Harvard Business School Background Note 597-071, January 1997.
- 01 Mar 2011
- News
Noted & Quoted
with stories of humble beginnings and noble struggles against overpowering adversaries, providing underdog narratives for consumers.” — HBS assistant professor Anat Keinan describing the market power of “challenger brands.” (Financial... View Details
- 01 Dec 2016
- News
Ask the Expert: Energy’s Next Era
Africa’s largest oil- producing country, has expensive and unreliable energy. Whether it is lines for automobile and generator fuels or blackouts of the electricity grid, Nigeria is a perfect example of a country that cannot afford to do without View Details
- 01 Dec 2014
- News
Taking Tailoring High Tech
Jamal Motlagh began research for his fashion business at HBS, with male classmates who were beginning to recognize the importance of being well dressed. They were part of a larger trend: According to the NPD Group, the menswear market in... View Details
- 24 Feb 2009
- First Look
First Look: February 24, 2009
suggest policies to create an IP address "market" while avoiding major negative externalities—mitigating the worst effects of v4 scarcity, while obtaining price discovery and allocative efficiency benefits of View Details
Keywords: Martha Lagace
- 23 Nov 2010
- First Look
First Look: November 23
http://www.hbs.edu/research/pdf/11-048.pdf Regulating for Legitimacy: Consumer Credit Access in France and America Author: Gunnar Trumbull Abstract Theories of legitimate regulation have emphasized the role of governments either in fixing View Details
Keywords: Sean Silverthorne
- 01 Sep 2016
- News
The Taxi Wars of Jakarta
huge inefficiency.” It was while attending HBS that Makarim formed Go-Jek, a more efficient ojek service that organized 20 or so drivers through a call center; he relied on word of mouth to market the idea... View Details
- 07 Jan 2016
- News
Helping Property Owners Reduce Their Carbon Footprint
water and energy efficiency in their buildings so they can reduce the carbon footprint that they are causing. We found that many of our customers implement new clean technology to reduce energy cost and water cost by something like 20... View Details
- March 2006
- Background Note
Customer-Introduced Variability in Service Operations
By: Frances X. Frei
Presents a typology of customer-introduced variability and offers guidance on how to manage each type. Central to the ideas developed is how to mitigate the effects of the apparent trade-off between reducing variability and diminishing the service experience or... View Details
Frei, Frances X. "Customer-Introduced Variability in Service Operations." Harvard Business School Background Note 606-063, March 2006.
- Web
Hakeem Belo-Osagie | Baker Library
he realized a smaller group like his was vulnerable to being forced out of the market by a large, efficient commercial bank. Therefore, when the Nigerian government decided to sell its shares in the United... View Details
- Web
Disability Pride Month | Baker Library
list people with disabilities as populations they serve. Review Capital IQ Pro 's "Assistive Technology" market map, which consists of companies that develop products and technology solutions designed to assist individuals with... View Details
- 10 Jun 2015
- Research & Ideas
The Transparency Revolution in Corporate Reporting
Not long ago, only 30 companies around the world reported data about their social and sustainability (that is, nonfinancial) endeavors. Today, more than 7,000 organizations do so. While that transparency is undoubtedly a good thing, the View Details
Keywords: Re: George Serafeim
- 01 Dec 2013
- News
Curing Health Care
Prescriptions: Free the Data! Build a Killer App Measure Health Care's Real Costs Make Medicine Personal Leverage Human Nature Integrate Preventive Care and Payment BUSH: A passionate advocate for improving health care efficiency and... View Details
- 01 Mar 2003
- News
Books
firms weren’t competitive and didn’t take advantage of business opportunities, a void that foreign firms and foreign capital were poised to fill. Political power in China, Huang says, is still skewed toward stateowned enterprises, which endows them with greater... View Details
- Portrait Project
Smriti Jayaraman
diminishes both the carbon footprint and utility bill of an American household, or a rural Internet kiosk that provides market prices to Brazilian fisherman by day and disease diagnoses by night. If technology can be an enabler for good,... View Details
- 26 Feb 2018
- Research & Ideas
The Airbnb Effect: Cheaper Rooms for Travelers, Less Revenue for Hotels
FangXiaNuo Airbnb is revolutionizing the lodging market by keeping hotel rates in check and making additional rooms available in the country's hottest travel spots during peak periods when hotel rooms often sell out and rates skyrocket, a... View Details