Interviews - Publications - Faculty & Research

15 Oct 2019
News

Artificial Intelligence: It's Getting Real

28 Nov 2011
News

Rethinking the Fairness of Organ Transplants

15 Nov 2012
News

Vanguard Takes Aim at U.K. as Fees Replace Commissions

30 Mar 2021
News

Remote-work expert on companies wanting a return to normalcy: ‘The way it was can never be again’

054: Christine Exley on the Economics of Volunteering, Market Failure in the Homeless Dog Market and Wagaroo

Frank Conway, host of Economic Rockstar, interviews Christine Exley about why she co-founded Wagaroo to help save dogs, how a trip to Honduras changed Christine’s academic path from mathematics to economics, and her work on what factors influence volunteer and... View Details

17 Apr 2022
News

Is There Such a Thing as an Indian Way of Doing Business?

27 Oct 2021
News

Nancy Koehn on Leadership Lessons from Rep. John Lewis and the Civil Rights Movement

26 Apr 2018
Video

2018 G&WS: A Conversation with Adia Harvey Wingfield on the History of the Color Line, Social Progress, and Equity

24 Feb 2021
Blog Post

My HBS Student Loan Story: Les Williams (MBA 2005)

their student loans. Still, taking-on student debt to finance an MBA is a significant commitment, and we recognize that personal circumstances influence how each student approaches that commitment. To better understand how HBS graduates manage and repay their student... View Details

October 2018
Case

Corruption and Business in Emerging Markets

By: Geoffrey Jones, Tarun Khanna and Nataliya Langburd Wright

The case is built around video clips from top business leaders in emerging markets who were interviewed for Harvard Business School’s innovative Creating Emerging Markets oral history project. Corruption is a widespread problem in emerging markets, and this case is... View Details

Keywords: Crime and Corruption; Emerging Markets

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April 2009 (Revised May 2009)
Case

Oprah Winfrey

By: Nancy F. Koehn, Erica Helms, Katherine Miller and Rachel Wilcox

The case explores the entrepreneurial journey of Oprah Winfrey, examining how she built an audience for one of the most successful television shows in history; how she created the company, Harpo Productions, that produces that show as well as other media offerings; how... View Details

Keywords: Business Model; Entrepreneurship; Leadership; Corporate Social Responsibility and Impact; Mission and Purpose; Personal Development and Career; Strategy; Media and Broadcasting Industry; United States

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21 Aug 2012
News

Apple Reaches Record U.S. Market Value on IPhone Optimism

07 Jul 2010
News

Rethinking MBA: Exclusive excerpts from book by HBS prof

05 Nov 2019
News

Learning from a Different Past

March 2011
Exercise

Customer Intelligence Advantage: Module 2 Assignment

By: F. Asis Martinez Jerez

This exercise directs students to analyze a customer-centric firm by first understanding the elements that characterize a customer-centric organization, then by capturing and comparing this firm's approach to customer-centricity. Students interview three levels in the... View Details

Keywords: Business Units; Customer Focus and Relationships; Customer Satisfaction; Employees; Knowledge Sharing; Knowledge Use and Leverage; Leadership; Competitive Advantage

Citation

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August 1995 (Revised January 1997)
Exercise

Consumer Behavior Exercise (B)

By: John A. Deighton and Susan M. Fournier

Students are instructed to interview a recent purchaser of a high-involvement/utilitarian product or service in depth about his/her buying decision. The exercise provides students with first-hand understanding of important concepts in consumer choice domain (e.g.,... View Details

Keywords: Consumer Behavior

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