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  • 11 Apr 2000
  • Research & Ideas

Financial Services 24/7

issues facing financial institutions in the Internet age. "Banks have often been slow to adopt technology and to change what they do," she observes. "But the competition that the online banks are sparking is forcing traditional banks to... View Details
Keywords: by Susan Young
  • 03 Apr 2012
  • First Look

First Look: April 3

Lerner and Scott Stern, 483-502. University of Chicago Press, 2012 Abstract Software development occurs in a patchwork or "confederacy" of different types of institutions (universities, small start-ups, multinational... View Details
Keywords: Carmen Nobel
  • 09 May 2017
  • First Look

New Research and Ideas, May 9

chains lengthened by 20% following the collapse of a flagship dealer in 2008 and even more for institutions strongly connected to this dealer. Finally, dealers drastically reduced their inventory during the crisis. Publisher's link:... View Details
Keywords: Sean Silverthorne
  • 02 Aug 2006
  • Research & Ideas

Investor Protection: The Czech Experience

not just in (what is now) the Czech Republic, but also in any country that lacks strong institutions and investor protections. As HBS professor Mihir A. Desai and the Monitor Group's Alberto Moel explain in the Review of Finance, in their... View Details
Keywords: by Martha Lagace; Media & Broadcasting; Entertainment & Recreation
  • 31 Oct 2004
  • Research & Ideas

Bypass Marketing: Are Docs Influenced?

David Blumenthal, professor at Harvard Medical School and a member of the Institute for Health Policy at Massachusetts General Hospital; Michael Newman, a senior research manager at Harris Interactive; Kinga Zapert, vice president for... View Details
Keywords: by Manda Salls
  • 09 Sep 2009
  • First Look

First Look: September 9

institutions in which ongoing crises of legitimacy demonstrate the need for a renewal of embedded liberalism and a revitalization of global governance. They are as follows: the activities of transnational corporations, particularly with... View Details
Keywords: Martha Lagace
  • 07 Apr 2009
  • First Look

First Look: April 7, 2009

average, use unverifiable discretion to convey private information on future cash flows; in contrast, agency theory predicts managers, on average, use unverifiable discretion opportunistically. We test these alternative hypotheses using a... View Details
Keywords: Martha Lagace
  • 11 Mar 2014
  • Research & Ideas

Book Excerpt: ’Entrepreneurship and Multinationals’

Yet this literature has had much more to say about international trade and institutional structures than about entrepreneurship and MNEs. Indeed, the story of the creation of the nineteenth-century global economy has been written about... View Details
Keywords: Re: Geoffrey G. Jones
  • 22 Mar 2016
  • First Look

March 22, 2016

forthcoming World Scientific Institutions, Institutional Change and Economic Performance in Emerging Markets By: Iyer, Lakshmi Abstract—Emerging markets play an increasingly important role in the global economy, accounting for 31% of... View Details
Keywords: Sean Silverthorne
  • 15 Apr 2008
  • First Look

First Look: April 15, 2008

significant impact in the structure and interpretation of financial information of banks. This document explains the major changes on bank accounting, their purpose and structure, and discusses their impact on financial View Details
Keywords: Martha Lagace
  • April 2022
  • Teaching Note

Banorte Móvil: Data-Driven Mobile Growth

By: Ayelet Israeli and Carla Larangeira
In mid-2019, Carlos Hank was deliberating over the results for Banorte Móvil—the mobile application for Banorte, Mexico’s most profitable and second-largest financial institution. Hank, who had been appointed as Banorte´s Chairman of the Board in January 2015, had... View Details
Keywords: Data Analytics; Customer Lifetime Value; Financial Institutions; Mobile and Wireless Technology; Growth and Development Strategy; Customers; Technology Adoption; Communication Strategy; Banking Industry; Mexico; Latin America
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  • 28 Apr 2003
  • Research & Ideas

Shareholders Key to Corporate Reform

voting information accumulates, shareholder organizations such as Institutional Shareholder Services could use the balloting data to create director scorecards. Such objective information, and any... View Details
Keywords: by Cynthia A. Montgomery & Rhonda Kaufman
  • 03 Aug 2010
  • First Look

First Look: August 3

substantial information about GMO products, they positively affect approval rates of GMOs by threatening the reputation of the regulatory agency. Our study further shows that firm and product uncertainty increases the impact of the social... View Details
Keywords: Martha Lagace
  • 28 Jan 2014
  • First Look

First Look: January 28

finance, and law to evaluate the impact of the Sarbanes-Oxley Act. We describe significant developments in how the Act was implemented and find that despite severe criticism, the Act and institutions it created have survived almost intact... View Details
Keywords: Sean Silverthorne
  • 06 Dec 2010
  • Sharpening Your Skills

Sharpening Your Skills: Doing Business in Emerging Markets

late 19th and early 20th centuries. Khanna and Palepu outline how to identify and respond to institutional voids in product, labor, and capital markets. Investors and entrepreneurs can respond to niches in View Details
  • September 2002 (Revised June 2003)
  • Case

Ian Woods at Wellington Peterson & Co.

By: John J. Gabarro and Leslie Freeman
Ian Woods, the head of an IT systems group in an investment bank, us facing a dilemma. Though the group is meeting its technical goals, Woods is encountering a series of managerial and leadership-related problems. View Details
Keywords: Investment Banking; Leadership; Managerial Roles; Problems and Challenges; Information Technology
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  • 10 Jan 2005
  • Research & Ideas

The Knowledge Coach

and the smarts more shallow as they were passed down the line and across the world—but some value was always transmitted. You Don't Always Need To Be An Expert To Be A Knowledge Coach In 1967, a young graduate of Bombay's Indian Institute... View Details
Keywords: by Dorothy Leonard & Walter Swap
  • 01 Mar 2016
  • First Look

March 1, 2016

U.S. GAAP and IFRS for every topic covered in the book. For a preview of the book, please see: www.createspace.com/Preview/1186020. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50689 Infrastructure, Incentives and View Details
Keywords: Sean Silverthorne
  • Article

Are Self-service Customers Satisfied or Stuck?

By: Ryan W. Buell, Dennis Campbell and Frances X. Frei
This paper investigates the impact of self-service technology (SST) usage on customer satisfaction and retention. Specifically, we disentangle the distinct effects of satisfaction and switching costs as drivers of retention among self-service customers. Our empirical... View Details
Keywords: Service Delivery; Information Technology; Customer Satisfaction; Competition; Cost; Banks and Banking; Behavior; Market Transactions; Management Analysis, Tools, and Techniques
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  • 18 Jul 2017
  • First Look

First Look at New Research and Ideas, July 18, 2017

the network of relationships between brokers and institutional investors shapes the information diffusion in the stock market. We exploit trade-level data to show that central brokers gather View Details
Keywords: Sean Silverthorne

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