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  • February 2009 (Revised July 2012)
  • Supplement

Jieliang Phone Home! (C)

By: Willy Shih, Ethan Bernstein and Nina Bilimoria
At Precision Electro-Tek's mobile phone manufacturing facility in southern China, thousands of operators - bright and capable young men and (mostly) women like Jieliang Hao are motivated to improve line productivity through small innovations for faster assembly and... View Details
Keywords: Globalization; Compensation and Benefits; Surveys; Innovation and Invention; Management Practices and Processes; Production; Performance Productivity; Groups and Teams; Labor and Management Relations; Behavior; Motivation and Incentives; Manufacturing Industry; Telecommunications Industry; China
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  • 07 May 2020
  • Research & Ideas

The One Good Thing Caused by COVID-19: Innovation

distancing. New patterns of consumer and worker behavior and expectations have emerged during the first weeks of the crisis. COVID-19 represents a tremendous economic shock and burden. In recent weeks, the focus has begun to shift towards... View Details
Keywords: by Hong Luo and Alberto Galasso
  • 05 May 2011
  • What Do You Think?

How Ethical Can We Be?

observing us. In a nutshell, those are the feelings of many respondents to this month's column. Frances Pratt summed up the comments of others in three words, "ethics is subjective." Ravindra Edirisooriya asked, for example, "Can View Details
Keywords: by Jim Heskett
  • 04 Jun 2018
  • What Do You Think?

Are There Conditions Under Which Directors Should Consider Hiring a CEO Fired Elsewhere for Inappropriate Behavior?

unlikely to respond to methods aimed at improving behavioral problems.” CLT commented: “The refusal of an applicant to honor a policy is (more than) reason enough to dismiss the applicant from further consideration. Why hire an applicant... View Details
Keywords: by James Heskett
  • 18 Nov 2002
  • Research & Ideas

Where Morals and Profits Meet: The Corporate Value Shift

ethics at its core is about excellence and high attainment rather than misdeeds and malfeasance. But we do pay attention to misconduct, and I have seen many types over the years—from the garden-variety deceptions and betrayals that sap morale and waste View Details
Keywords: by Carla Tishler
  • 06 Aug 2012
  • Research & Ideas

Strategic Intelligence: Adapt or Die

natural human behavior rather than trying to suppress it with systems and procedures that fly in the face of the way we naturally operate. Q: In the book, you delve heavily into the fields of sociology,... View Details
Keywords: by Michael Blanding
  • 01 Sep 2023
  • News

The Exchange: Where Ethics Meet Economics

what optimal human behavior looked like. But what they outlined was too demanding for many of us, and none of us could live up to the standards they defined. And then there was the jolt of Enron, and a bunch... View Details
Keywords: Jen McFarland Flint; Data Processing, Hosting, and Related Services; Information
  • February 2023
  • Case

Ransomware Attack at Springhill Medical Center

By: Suraj Srinivasan and Li-Kuan (Jason) Ni
In July, 2019, Springhill Medical Center (“SMC”) in Mobile, Alabama, fell prey to a malicious ransomware attack that crippled the hospital’s internal network systems and public-facing web page. While the hospital rushed to securely restore the network, medical... View Details
Keywords: Disruption; Communication; Communication Strategy; Decision Making; Decision Choices and Conditions; Judgments; Corporate Accountability; Corporate Disclosure; Corporate Governance; Governance Controls; Policy; Employees; News; Cybersecurity; Digital Strategy; Information Infrastructure; Information Management; Internet and the Web; Crisis Management; Resource Allocation; Risk Management; Negotiation Tactics; Failure; Business and Stakeholder Relations; Attitudes; Behavior; Perception; Reputation; Trust; Public Opinion; Social Issues; Health Industry; United States; Alabama
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  • 24 Jan 2011
  • HBS Case

Terror at the Taj

managers could explain the behavior of these employees," says Deshpandé. "In the interview, the vice chairman of the company says that they knew all the back exits—the natural human instinct would... View Details
Keywords: by Julia Hanna; Accommodations
  • 27 Jun 2019
  • Research & Ideas

Rituals Strengthen Couples. Here’s Why They’re Good for Business, Too

Our daily lives are dictated by familiar routines that go something like this: Wake at 6 a.m., shower, go to work, prepare and eat dinner, tidy up the house, head to bed at 10 p.m. Then, set the alarm to repeat it all over again the next day. And the next. But... View Details
Keywords: by Dina Gerdeman
  • June 2017 (Revised May 2019)
  • Supplement

Kjell and Company: Motivating Salespeople with Incentive Compensation (B)

By: Doug J. Chung
Kjell & Company was a Swedish retail electronics chain founded in 1988 by brothers Marcus, Mikael and Fredrik Dahnelius. The company operated 84 stores, all company-owned, located mainly in the metropolitan areas of Sweden’s most popular cities: Stockholm, Gothemburg... View Details
Keywords: Salesforce Management; Compensation and Benefits; Motivation and Incentives; Change Management; Behavior; Electronics Industry; Sweden
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  • 15 Nov 2011
  • First Look

First Look: November 15

essential to develop the self-awareness, compassion, emotional intelligence, and authenticity required to be inspired human beings and inspiring leaders. Book:... View Details
Keywords: Sean Silverthorne
  • 02 Dec 2010
  • What Do You Think?

Making Right Choices: Art or Science?

at its heart, involves a series of choices. Neuropsychologists tell us that the human brain can comfortably deal with only a limited number of alternatives (seven plus or minus two, according to a number of studies). Fields like decision... View Details
Keywords: by Jim Heskett
  • 31 Oct 2011
  • Research & Ideas

The Most Powerful Workplace Motivator

little we found in terms of the economic reasons for doing this," Larkin says. "By far, the biggest predictor of this behavior was fear of being socially inferior to one's peers." (Those tempted to boost a paper's usage stats should note... View Details
Keywords: by Carmen Nobel
  • 30 Nov 2016
  • What Do You Think?

How Do Leaders Manage the Tension Between Pride and Arrogance?

SUMMING UP: Is collective pride the primary contributor to organization arrogance? There are three things that many respondents to this month’s column can agree on: (1) Pride is an attractive trait among members of an organization; arrogance is not. (2) Leaders’ View Details
Keywords: by James Heskett
  • 16 Aug 2011
  • First Look

First Look: August 16

Abstract This paper documents that ventures that are funded by two successful angel groups experience superior outcomes to rejected ventures: they have improved survival, exits, employment, patenting, web traffic, and financing. We use strong discontinuities in angel... View Details
Keywords: Sean Silverthorne
  • 21 Aug 2017
  • Lessons from the Classroom

Companies Love Big Data But Lack the Strategy To Use It Effectively

the fact that data questions touch every part of the enterprise.” The program drew C-suite executives and senior managers to look at how big data affects the supply chain, marketing, human resources, and other key business functions.... View Details
Keywords: by Dina Gerdeman
  • Web

Strategy Execution Online Course | HBS Online

responsibilities Foster successful strategy execution by establishing an environment that communicates which opportunities and behaviors are encouraged and which are out of bounds Who Will Benefit Mid-Level Managers and Professionals... View Details
  • 30 Jun 2003
  • Research & Ideas

Are You Supporting Your B Players?

they preach. Drawing inspiration from Edgar H. Schein's influential book Career Dynamics, DeLong suggested that managers should think about three levels of human behavior in organizations. The first is... View Details
Keywords: by Martha Lagace
  • 01 Mar 2023
  • News

Toward a Life Well Lived

our actions and getting to where we want to go?” she asks. The inspiration for this line of questioning arose in 2018 when Perlow was teaching Leadership and Organizational Behavior (LEAD), which addresses the View Details
Keywords: Jennifer Gillespie; Educational Support Services; Educational Services