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  • Web

Technology & Operations Management - Faculty & Research

and Nicole Hodgson February 2025 | Article | Health Services Research Objectives: To examine heterogeneity in physician batch ordering practices and measure the impact of a physician's tendency to batch... View Details
  • 02 Jan 2018
  • First Look

First Look at New Research and Ideas, January 3, 2018

Sources of Inefficiency in Health Care By: Chandra, Amitabh, and Douglas O. Staiger Abstract—In medicine, the reasons for variation in treatment rates across hospitals serving similar patients are not well understood. Some interpret this... View Details
Keywords: Sean Silverthorne
  • Research Summary

Overview

Chu's research is focused on business and low income sectors, particularly in the use of commercial platforms to deliver what has traditionally been considered public responsibilities. In the last three decades, business models have emerged to meet the underserved... View Details
Keywords: Impact Investing; Microfinance; Base Of The Pyramid; Role Of Profit And Social Impact; Private Sector Development; Emerging Markets; Business Ventures; Health Care and Treatment; Management; Social Enterprise; Strategy; Financial Services Industry; Financial Services Industry; Financial Services Industry; Latin America; North and Central America; Asia; Africa
  • Program

The HR-Executive Suite Connection

Diagnose and address problems in service or business performance Strengthen leadership and teamwork capabilities—in yourself, your senior management team, and across the organization Expand your personal and professional network Extend... View Details
  • January 2012 (Revised June 2013)
  • Case

Dow Chemical: Innovating for Sustainability

Dow Chemical is one of the few major American industrial corporations that was founded in the late 19th century that is still in existence. From its origins producing bromine out of the brine underneath Midland, Michigan, the company has evolved from a diversified... View Details
Keywords: Innovation Strategy; Environmental Sustainability; Chemical Industry
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  • Web

Great American Business Leaders of the 20th Century - Leadership

Company, 1901–1922 Henry Crown Material Service Corporation, 1921–1941 Richard J. Cullen International Paper Company, 1936–1948 John W. Culligan American Home Products, 1981–1986 Joseph S. Cullinan Texaco, 1902–1913 Joseph F. Cullman III... View Details
  • Program

Aligning Strategy and Sales

marketing, HR, finance, service, or general management Executives in business-to-business product or service companies—or business units of large enterprises—that depend on a direct sales force for all or part of their revenue Executives... View Details
  • December 2005 (Revised May 2007)
  • Case

Cynthia Fisher and the Rearing of ViaCell

By: Robert F. Higgins, Richard G. Hamermesh and Ingrid Vargas
Describes the start up of Viacord, a Boston-based medical services firm founded by Cynthia Fisher (HBS MBA) in 1993. Told from Fisher's perspective, the entrepreneur details the conceptualization and launch of the business and the many obstacles and expenses faced in... View Details
Keywords: Managerial Roles; Business Growth and Maturation; Entrepreneurship; Business Startups; Service Industry; Service Industry; Boston
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  • 02 Aug 2013
  • Working Paper Summaries

J. Richard Hackman (1940-2013)

Keywords: by Ruth Wageman & Teresa M. Amabile
  • Program

Competing in the Age of Digital Platforms

platform, if you are a traditional product or service business Reinvigorate a struggling platform Explore options for responding to platform competitors Know the steps to take to "buy" a platform to accelerate time to market Expand your... View Details
  • 26 May 2015
  • First Look

First Look: May 26

case examines an exciting new approach to health care that will help care providers identify when hospice services are the appropriate type of care for patients. The company, Medalogix, already has a product... View Details
Keywords: Sean Silverthorne
  • 21 Apr 2008
  • Research & Ideas

The New Math of Customer Relationships

It's the E=MC2 of customer loyalty. Deeply satisfied employee = deeply satisfied customer = lifelong profit. Harvard Business School professor emeritus Jim Heskett and professor Earl Sasser have pursued this seemingly simple equation in books including View Details
Keywords: by Sean Silverthorne
  • August 2015
  • Article

Hospital Board and Management Practices Are Strongly Related to Hospital Performance on Clinical Quality Metrics

By: Thomas C Tsai, Ashish K. Jha, Atul A. Gawande, Robert S. Huckman, Nicholas Bloom and Raffaella Sadun
National policies to improve health care quality have largely focused on clinical provider outcomes and, more recently, payment reform. Yet the association between hospital leadership and quality, although crucial to driving quality improvement, has not been explored... View Details
Keywords: Hospitals; Quality; Governing and Advisory Boards; Management Practices and Processes; Service Delivery; Health Care and Treatment; Health Industry
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    Gerald Zaltman

    *Joined Harvard Faculty: 1991
    Prior Faculty Appointments: Northwestern University, 1968-75;
    University of Pittsburgh, 1975-91

    *Doctoral Degree in Sociology Received from: The John Hopkins University;
    MBA Degree Received from: The University of... View Details

    Keywords: financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services
    • February 2019 (Revised August 2019)
    • Case

    Maccabitech: The Promise of Israel's Healthcare Data

    By: Scott Duke Kominers and Carin-Isabel Knoop
    Dr. Varda Shalev bridges technology and medicine through Maccabitech, a "research and innovation wing" of Israel's Maccabi Healthcare Services (MHS) that partners with research institutions, pharmaceutical companies, and startups. Shalev hopes to scale Maccabitech's... View Details
    Keywords: Big Data; Healthcare; Analytics and Data Science; Digital Platforms; Health Care and Treatment; Innovation and Invention; Research; Entrepreneurship; Risk Management; Israel
    Related
    • 05 Jul 2006
    • Working Paper Summaries

    Implementing New Practices: An Empirical Study of Organizational Learning in Hospital Intensive Care Units

    Keywords: by Anita L. Tucker, Ingrid M. Nembhard & Amy C. Edmondson; Health
    • 03 Oct 2023
    • HBS Case

    Layoffs Can Be Bad Business: 5 Strategies to Consider Before Cutting Staff

    other valuable items to help a downsized employee, including non-wage benefits such as health care, job placement, immigration support, and vesting of stock options. “A layoff is a lousy way to take care of business.” Nokia, the... View Details
    Keywords: by Ben Rand; Financial Services; Financial Services; Financial Services; Financial Services
    • Web

    Named Fellowship Funds - Alumni

    Group, and NFP, as well as nonprofit organizations such as the Children of Armenia Fund. Panossian is a managing director and head of performing credit at Oaktree. He joined Oaktree in 2007 as a senior member of its Global Opportunities group. Panossian earned an MS in... View Details
    • Web

    Help - Alumni

    Help Account Information 8ms Frequently Asked Questions HBS Account & Login HarvardKey Login HBS Email Two-step verification (Duo) Spam Email & Phishing Profile Updates & Subscriptions LinkedIn Alumni Directory Directory Mapping Alumni Messaging View Details
    • 03 Oct 2023
    • Research Event

    Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips

    level that I felt I could trust. I actually believed what I was reading sounded reasonable, which is difficult sometimes now. And I think it's more than just feeling happy about it. I think it's like, hmm, we're doing a good thing here. It's a good View Details
    Keywords: by HBS Staff