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  • 14 Jan 2019
  • Op-Ed

These 4 CEOs Created a New Standard of Leadership

Mayo Clinic in 2009, the world-famous medical center was struggling financially. Congress would soon be negotiating the terms of the Affordable Care Act (ACA), the Obama Administration’s signature health care legislation. From the outset,... View Details
Keywords: by Bill George; Health; Health; Health; Health
  • 23 Apr 2024
  • In Practice

Getting to Net Zero: The Climate Standards and Ecosystem the World Needs Now

With each month clocking record-breaking temperatures across the planet, this Earth Day reflected the renewed urgency of regulators and businesses to find climate-change solutions. The US Securities and Exchange Commission recently adopted new rules that will mandate... View Details
Keywords: by Rachel Layne
  • 21 Jun 2010
  • Research & Ideas

Strategy and Execution for Emerging Markets

with the challenges of scaling up as well as huge opportunities in managing rapid growth. These countries also provide an innovation platform to justify tailoring and inventing products and services just for them. Khanna: Think about... View Details
Keywords: by Martha Lagace
  • 22 Nov 2004
  • Research & Ideas

Side Effects: The Case of Propecia

physician. But there was disagreement with that tactic. The goal should be to create brand awareness with men and get them into a doctor's office. "Seventy to 80 percent of physicians will write a prescription if a drug is requested by name by the patient, unless... View Details
Keywords: by Sean Silverthorne; Health; Health
  • 2013
  • Working Paper

The Impact of Conformance and Experiential Quality on Healthcare Cost and Clinical Performance

By: Claire Senot, Aravind Chandrasekaran, Peter T. Ward and Anita L. Tucker
The quality of operational processes is an important driver of performance in hospitals. In particular, processes that reliably deliver both evidence-based and patient-centered care, which we call conformance and experiential quality, respectively, have been argued to... View Details
Keywords: Healthcare; Experiential Quality; Conformance Quality; Clinical Outcomes; Cost Efficiency; Quality; Service Operations; Health Care and Treatment; Performance; Outcome or Result; Health Industry
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  • 01 Dec 2023
  • News

Drop Everything, Read This

The Bookshelf Rick Rubin is one of the greatest music producers of all time. His book, The Creative Act: A Way of Being, is about the creative process and is based on his experiences with era-defining musicians. He encourages the reader to be open to clues and... View Details
Keywords: Publishing Industries (except Internet); Information
  • Web

Information Technology - Institute For Strategy And Competitiveness

benefits for value. To date, health IT has been siloed in its functions, services, and interoperability. Today’s IT systems reflect the fragmented legacy structure of care delivery in general, as well limits... View Details
  • 01 Sep 2023
  • News

Wheel Change

A serial entrepreneur, Paris Wallace (MBA 2007/MPA 2008) is founder of Ovia Health and Good Start Genetics. But he started his first business—an online store selling bike parts and accessories—at age 16. With his launch this year of the National Cycling League (NCL),... View Details
Keywords: Julia Hanna; cycling; entrepreneurship; leadership; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment
  • Web

Benefits | Predoctoral Researchers

Program (TAP) allows you to enroll in undergraduate and graduate level courses at Harvard Extension School for as little as $40—or take advantage of generous subsidies for courses at other schools. Benefits Predoctoral researchers have access to wide array of View Details
  • 21 Jul 2009
  • First Look

First Look: July 21

9001 Quality Management System standard predicts changes in organizational outcomes such as profits. This is the first large-scale study to explore how employee outcomes such as employment, earnings, and health and safety change when... View Details
Keywords: Martha Lagace
  • 11 Apr 2023
  • Research & Ideas

Is Amazon a Retailer, a Tech Firm, or a Media Company? How AI Can Help Investors Decide

health care, utilities, energy, real estate, and technology by as much as 2.5 percentage points on an annualized basis. The TOPICS method uses sophisticated financial models to spot hidden similarities in risk and return profiles among... View Details
Keywords: by Danielle Kost; Consumer Products; Real Estate; Financial Services; Retail
  • 12 Oct 2006
  • First Look

First Look: October 12, 2006

responsible" investments as well as some consumers, activists, and potential employees. Unfortunately, there is little evidence about the validity of these ratings. We examine how well two of the most... View Details
Keywords: Sean Silverthorne
  • March 2021
  • Case

P.F. Chang's

By: Ashish Nanda, Nitin Nohria and Margaret Cross
Excited yet apprehensive after being named CEO of P.F. Chang’s beginning July 1st, 2020, Damola Adamolekun was well aware of the extraordinary challenges facing the firm. The closure of businesses deemed “nonessential” owing to the COVID-19 pandemic had devastated the... View Details
Keywords: Restaurants; COVID-19 Pandemic; Scenario Planning; Scenarios; Health Pandemics; Risk and Uncertainty; Strategy
Related
  • 2008
  • Chapter

Where is the Pharmacy to the World? Pharmaceutical Industry Location and International Regulatory Variation

By: Arthur A. Daemmrich
A consumer-oriented model for drug development and use has attracted attention in recent years as an alternative to the much-maligned approach of mass-marketing blockbuster drugs. In a parallel development, patients and disease-based organizations have assumed greater... View Details
Keywords: Geographic Location; Governing Rules, Regulations, and Reforms; Health Testing and Trials; Demand and Consumers; Pharmaceutical Industry; European Union; Germany; United States
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  • 28 Mar 2023
  • Research & Ideas

The FDA’s Speedy Drug Approvals Are Safe: A Win-Win for Patients and Pharma Innovation

Wiener Professor of Public Policy and Director of Health Policy Research at the Harvard Kennedy School of Government. Jennifer Kao of the University of California, Los Angeles and the FDA’s Kathleen Miller are also coauthors. Speeding... View Details
Keywords: by Kasandra Brabaw; Pharmaceutical
  • September–October 2013
  • Article

Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services

By: Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
The ongoing fragmentation of work has resulted in a narrowing of tasks into smaller pieces that can be sent outside the organization and, in many instances, around the world. This trend is shifting the boundaries of organizations and leading to increased outsourcing.... View Details
Keywords: Job Cuts and Outsourcing; Medical Specialties; Health Care and Treatment; Customer Focus and Relationships; Learning; Customer Satisfaction; Health Industry
Related
  • 15 Jun 2010
  • First Look

First Look: June 15

HerzlingerHarvard Business School Case 310-071 Vitality is part of a $2 billion start-up South African and U.K. health insurance firm. It has achieved excellent results in rewarding people for promoting their health. It is now... View Details
Keywords: Martha Lagace
  • 04 Aug 2009
  • First Look

First Look: August 4

709-474 In 2005, Partners in Health (PIH) was invited by the Rwandan Ministry of Health to assume responsibility for the management of public health care in two rural districts... View Details
Keywords: Martha Lagace
  • Web

Investing for Impact | Social Enterprise | Harvard Business School

impact investing. Partners Abry Partners, LLC BostonXChange Charlesbank Capital Partners, LLC ImpactAssets, Inc. Investment Committee Heidi Brooks, MBA 2003 COO, National Institute for Children’s Health Quality; Board Member, Boston... View Details
  • 01 Sep 2023
  • News

Hands-on Learning About Global Markets

A certificate of appreciation was presented to Ellie Care representatives Francisco Garcia Zavaleta (COO) and Gervasio Videla Dorna (cofounder and CEO), at left, and to Patricio Alba (cofounder and CIO), far right, by HBS students Maxwell Nii Laryea, third from left,... View Details
Keywords: Jennifer Gillespie