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    Samuel L. Hayes

    Samuel L. Hayes holds the Jacob H. Schiff Chair in Investment Banking Emeritus, at the Harvard Business School.  He has taught at the School since 1970, prior to which he was a tenured member of the faculty of the Columbia University Graduate School of Business. He... View Details

    • December 2014 (Revised February 2023)
    • Module Note

    Legal Analysis: Customers

    By: Lena G. Goldberg
    This Note introduces the Module on Responsibilities to Customers taught in Leadership and Corporate Accountability, a required course in the Harvard Business School MBA program. The Note outlines the asymmetries inherent in the company-customer relationship and... View Details
    Keywords: Customers; Corporate Accountability; Ethics; Legal Liability; Customer Relationship Management
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    • 2019
    • Book

    Race, Work, and Leadership: New Perspectives on the Black Experience

    By: Laura Morgan Roberts, Anthony J. Mayo and David A. Thomas
    Race, Work, and Leadership is a rare and important compilation of essays that examines how race matters in people’s experience of work and leadership. What does it mean to be black in corporate America today? How are racial dynamics in organizations changing?... View Details
    Keywords: Race And Ethnicity; Diversity Management; Inclusion; Leader Selection; Race; Ethnicity; Diversity; Leadership; Leadership Development; Employment
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    • 07 Jun 2021
    • Blog Post

    The Value of the HBS Case Method – Lessons from an SVMP Participant

    being brought up in South LA are the foundation of my being, and I am proud to call South Central home. Yet, it was not often that I interacted with entrepreneurs or individuals who climbed up the ranks in the corporate world. Advanced... View Details
    • 01 Oct 2008
    • Research & Ideas

    How Much Time Should CEOs Devote to Customers?

    Harvard Business School professor John Quelch writes a blog on marketing issues, called Marketing KnowHow, for Harvard Business. It is reprinted on HBS Working Knowledge.Customers are the source of all cash... View Details
    Keywords: by John Quelch

      Allen S. Grossman

      Allen Grossman was appointed a Harvard Business School Professor of Management Practice in July 2000. He joined the Business School faculty in July 1998, with a concurrent appointment as a Visiting Scholar at the Harvard Graduate School of Education (HGSE). He... View Details

      Keywords: education industry; nonprofit industry
      • 10 Sep 2019
      • News

      New Survey Shows U.S. Businesses Taking Steps to Foster Culture Of Health, But Room to Grow

        Ryan L. Raffaelli

        Ryan Raffaelli is the Marvin Bower Associate Professor of Business Administration at Harvard Business School. He created and teaches the MBA course "Leadership: Execution and Action Planning" (LEAP) and serves... View Details

        Keywords: publishing industry; advertising; consulting; information technology industry; grocery; nonprofit industry; retailing; consumer products; federal government
        • December 1981 (Revised February 2010)
        • Case

        Mike Miller (A)

        Mike Miller, Harvard MBA '78, resigned his first job out of HBS within six months because he believed his personal values and learning objectives could not be accommodated. Students may discuss the problems of anticipating corporate culture, learning the ropes,... View Details
        Keywords: Experience and Expertise; Values and Beliefs; Jobs and Positions; Organizational Culture; Personal Development and Career; Personal Characteristics
        Related
        • 21 May 2013
        • News

        'Berating' CEOs Doesn't Solve Tax Problem: Fiorina

        • 20 Sep 2021
        • News

        ByteDance Is Getting Ahead of China’s Crackdown on Tech for Teens

        • 06 Jun 2023
        • Cold Call Podcast

        The Opioid Crisis, CEO Pay, and Shareholder Activism

        Keywords: Re: Suraj Srinivasan; Health; Pharmaceutical; Distribution
        • 31 Aug 2021
        • News

        Trust: How To Earn It, Keep It, And Assess It In Others

        • 23 Apr 2012
        • News

        How to Brand a Next-Generation Product

        • 24 Jan 2012
        • News

        Free-Market Socialism

        • August 2018 (Revised July 2020)
        • Case

        Revenue Recognition at HBP

        By: Paul Healy and Siko Sikochi
        In early 2014, Paul Bills, CFO of Harvard Business Publishing (HBP), sat down with David Wan, the company’s CEO, to discuss budget preparations for the coming year. Bills noted that the performance of Corporate Learning, one of HBP’s three business units, would be... View Details
        Keywords: Accrual Accounting; Budgets and Budgeting; Revenue Recognition; Financial Reporting; Publishing Industry; Education Industry; United States
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          V. Kasturi Rangan

          Kash Rangan is the Malcolm P. McNair Professor of Marketing at the Harvard Business School. Formerly the chairman of the Marketing Department (1998-2002), he is now the co-chairman of the school's Social Enterprise Initiative. He has taught in a wide variety of MBA... View Details

          Keywords: advertising; agribusiness; apparel; automobiles; computer; consumer products; e-commerce industry; high technology; industrial goods; marketing industry; pharmaceuticals

            Tatiana Sandino

            Tatiana Sandino is the Arthur Lowes Dickinson Professor of Business Administration in the Accounting and Management Unit, most recently teaching and undertaking the role of course head for the required first-year MBA course Financial Reporting and Control. She has... View Details

            Keywords: retailing; service industry
            • 07 Oct 2011
            • News

            To his millions of fans, he was simply Steve

            • 04 Mar 2021
            • News

            It Would Be a Major Blunder to Raise Taxes Right Now