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  • 11 Jul 2005
  • Research & Ideas

The New International Style of Management

feedback logically and 'toned down' my comments to show respect, while still providing constructive ideas. Initially, he seemed to take the feedback well. But then I gradually noticed a distancing in our... View Details
Keywords: by Garry Emmons
  • 27 Jul 2009
  • Research & Ideas

Social Network Marketing: What Works?

friends, Mary Kay may benefit from linking its online site to a social networking site such as Facebook where users may even get instant feedback from their friends before making a purchase. Q: What are you working on now? A: I am... View Details
Keywords: by Sarah Jane Gilbert; Advertising; Publishing; Retail
  • 17 Nov 2014
  • Lessons from the Classroom

Managing the Family Business: Are Optimists or Pessimists Better Leaders?

solve problems cooperatively, and are more likely to seek help in difficult situations. They make good spouses. People with optimistic spouses were healthier in a 2014 study by researchers at the University of Michigan.1 To energize an optimist, positive View Details
  • 02 May 2005
  • What Do You Think?

Where is Consumer Generated Marketing Taking Us?

trends? What do you think? Note: The term "consumer generated marketing" is derived from a term, "consumer-generated media," coined by Pete Blackshaw, chief marketing officer of Intelliseek, an Internet-based consumer View Details
Keywords: by James Heskett
  • 13 Mar 2019
  • Research & Ideas

Ignore This Advice at Your Own Peril

advice, 53 percent reported they ignored the feedback they received. Why are advisors so prickly about being disregarded? They can become dismayed after discovering they weren’t the only ones consulted for advice. And because these... View Details
Keywords: by Dina Gerdeman
  • 12 Oct 1999
  • Research & Ideas

A Perfect Fit: Aligning Organization & Strategy

when they report their findings. Our research shows that their assessment of the organization is valid and insightful. Senior executives have observed that having employees provide the feedback motivated them and their top team more than... View Details
Keywords: by Judith A. Ross
  • 05 Aug 2024
  • Research & Ideas

Watching for the Next Economic Downturn? Follow Corporate Debt

State of Finance? What the Rise of Far-Right Politics Says About the Economy in an Election Year Now Is the Time for Entrepreneurs to Play Offense Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Image... View Details
Keywords: by Rachel Layne
  • 27 Jun 2024
  • Research & Ideas

Gen AI Marketing: How Some 'Gibberish' Code Can Give Products an Edge

Second Year Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image was created using Adobe Firefly, an artificial intelligence tool. View Details
Keywords: by Ben Rand; Technology
  • 06 May 2014
  • First Look

First Look: May 6

operations to ensure product was genuine and helped facilitate a continuous feedback loop between all players of the supply chain to deliver a high quality product to consumers. In light of strong demand, how should IdentiGEN proceed in... View Details
Keywords: Sean Silverthorne
  • 29 Apr 2015
  • Lessons from the Classroom

Use Personal Experience to Pick Winning Stocks

investing clubs can be incredibly valuable," he says, recommending that investors find a group of 10 to 15 people who can share information and provide feedback on their trades. "The group decision will surely be better than any... View Details
Keywords: by Michael Blanding; Financial Services
  • 02 Jan 2013
  • What Do You Think?

Should We Rethink the Promise of Teams?

society, extroversion is encouraged, developed, and recognized in so many ways that introverts—with their abilities to work alone, sometimes focusing on complex problems, not relying on feedback from others—may have fewer opportunities to... View Details
Keywords: by James Heskett
  • 20 Sep 2006
  • Research & Ideas

The Power of Ordinary Practices

do with giving them positive feedback on their work or giving them information that they need to do their work better. The third behavior is just plain recognizing people for good performance, particularly in public settings. The fourth... View Details
Keywords: Re: Teresa M. Amabile
  • 13 Jun 2005
  • Research & Ideas

Rescuing Products with Stealth Positioning

hit. In its first two years on the market, Sony sold out its limited production of 100,000 units. During what amounts to a five-year market test of a flawed technology, Sony has gathered invaluable consumer feedback to guide continued... View Details
Keywords: by Youngme Moon
  • 14 Jul 2003
  • Research & Ideas

Keeping Your Balance With Customers

customer issues. Another company introduced a customer report card whereby its industrial customers could provide feedback on the company's performance. The report card created a dialogue that strengthened the vendor/customer relationship... View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • 15 Oct 2024
  • Research & Ideas

We Have Better Ways to Break Habits Than Willpower. Why Don't We Use Them?

doesn’t work. You Might Also Like: Banned or Not, TikTok Is a Force Companies Can’t Afford to Ignore Why We Still Need Twitter: How Social Media Holds Companies Accountable What Motivates People to Give Generously—and Why We Sometimes Don't View Details
Keywords: by Michael Blanding
  • 01 Mar 2022
  • What Do You Think?

Is It Time for More Reverse Mentoring?

organization performance in his book Win From Within: Build Organizational Culture for Competitive Advantage. Your feedback to last month’s column: Is Concierge Management an Answer to the “Big Quit”? The general sense of the responses to... View Details
Keywords: by James Heskett
  • 16 Oct 2006
  • Research & Ideas

Report from China: The New Entrepreneurs

are a number of "chicken and egg" processes, or feedback loops here. I learned a saying in Chinese: "You can catch big fish in murky water." That means that the big fish are hiding when the water is clear, or they have... View Details
Keywords: by Sean Silverthorne
  • 18 Sep 2000
  • Research & Ideas

Getting It Done: Improving Nonprofit Performance

and sophisticated feedback procedures. Grossman points out that unlike their counterparts in the private sector, nonprofit chief executives devote from 30 percent to 60 percent of their time pursuing donations rather than meeting the... View Details
Keywords: by James E. Aisner
  • 23 Jul 2024
  • Research & Ideas

Forgiving Medical Debt Won't Make Everyone Happier

Bundle’ of Health Insurance Cure Coverage Gaps and Spur Innovation? Can Insurance Technology Solve the Uninsured Driver Problem? Why Cutting Jobless Aid Isn't the Answer to Worker Shortages Feedback or ideas to share? Email the Working... View Details
Keywords: by Rachel Layne; Health
  • 21 Oct 2024
  • Research & Ideas

What Happens in Vegas Could Shape the Metaverse

invite all people to escape reality. You Might Also Like: Chance Encounters: What's at Stake in Return-to-Office Decisions (Virtual) Reality Check: How Long Before We Live in the 'Metaverse'? How Will the Metaverse Affect Productivity? View Details
Keywords: by Scott Nover; Computer; Information Technology
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