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- Faculty Publications (125)
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- All HBS Web (1,034)
- Faculty Publications (125)
- 01 Sep 2005
- News
Young Alums Honored for Social Enterprise
AWARD WINNERS: Benjamin Fenton (MBA '00), Iris Chen (MBA/JD '01), and Marc Sternberg (MBA '00) at the HBS Club of Greater New York's annual Leadership Dinner. Recognizing the many accomplishments of senior business executives has always... View Details
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
seminar venues in France; and the Vanguard Group, which specializes in investment management in the United States. Breakthrough service providers are changing the rules of the game for entire industries around the world. Their emphasis on an approach to View Details
- 21 Jan 2015
- Lessons from the Classroom
Managing the Family Business: Market Basket’s Lessons About Buyouts
One of the highlights of my year is in November, when teams of enterprising families meet for the Executive Education program I founded and still lead at Harvard Business School, Families in Business. One of the thornier problems we... View Details
Keywords: Retail
- 01 Jan 2004
- News
A. G. Lafley, MBA 1977
historians—not just modern business gurus—if you're interested in mastering the power of strategy and the power of execution in your job." CURRENT READING Bush at War, by Bob Woodward A.G. Lafley has been credited with turning around... View Details
- Web
Crisis Leadership - Bubbles, Panics & Crashes – Historical Collections – Harvard Business School
HBS Quick Links MBA Executive Education Doctoral Programs Faculty and Research Alumni HBS Publishing Site Index HBS Home Contact Us Map/Directions Introduction 1837: The Hard Times 1873: Off the Rails 1907: The Banker's Panic 1929: The... View Details
- 01 Mar 2019
- News
The HBS Fund
thrilled to be accepted to HBS, but she wondered how she would pay for it and how much debt she could handle. Generous financial aid enabled her to attend HBS, where she blogs about her MBA experience. She is the co-founder of Thrive, an... View Details
- 01 Dec 2010
- News
How to Survive Past Start-up
consulting firm used to be as good as it gets: a six-figure starting salary, a $30,000 signing bonus, a pledge to pay some or all of their B-school tuition — which amounts to more than $50,000.” But, times had changed. Students were... View Details
- 10 Dec 2007
- HBS Case
One Laptop per Child
Dell, and Lenovo. Such wide-ranging issues are the focus of the case, coauthored by HBS professor John Quelch and Carin-Isabel Knoop, executive director of the HBS Global Research Group. The first countries to give the thumbs-up for their... View Details
- 04 Apr 2007
- Research & Ideas
The Business of Global Poverty
"A Conference on Global Poverty: Business Solutions and Approaches," with a goal of beginning to identify the characteristics of successful enterprises and leaders in this realm. The nearly 100 academics, business practitioners, and nonprofit View Details
Keywords: by Garry Emmons
- 02 Dec 2013
- Research & Ideas
Companies Choreograph Earnings Calls to Hide Bad News
executives a question. That's the procedure that HBS Associate Professor Lauren H. Cohen followed to find out more about the odd dealings he'd observed at a company that was the subject of one of his case studies. But he wasn't given the... View Details
- 23 Jul 2001
- Research & Ideas
How Relationships are Building Biotech
that potential investors pay special attention to the career histories of all involved. Careers Count So what career factors gave biotech a boost? Higgins found three specific advantages in chief executive... View Details
Keywords: by Martha Lagace & Mallory Stark
- 01 Jun 2009
- News
Big Bailouts, Little Debate
Congress for the authority to take them over, it was granted without much debate. I’ve spoken to almost every lawmaker, regulator, and executive who might have influenced that decision, and none indicated they lost much sleep over the... View Details
- 01 Dec 2000
- News
Core Values Keep Airline Flying High
another — from top managers down to front-line service representatives — may well be the essential value that sets Southwest apart from other major U.S. airlines, according to the authors. Gittell and Hansman conducted a group interview with ten top View Details
- 21 Apr 2011
- Research & Ideas
Searching for Better Practices in Social Investing
executive at eBay. "We live in a world where entrepreneurship drives massive change in the private sector, and we feel that can be true in the social sector." The Leadership Challenge As is the case with venture capitalists,... View Details
- 03 Jan 2018
- What Do You Think?
In the Wake of #MeToo, Should Corporate Boards Hire Compliance Officers?
Sam agreed: "This should be standard business practice." He asked, "Why do these boards not have a member who truly understands Compliance/Governance?" John would go even further. "Yes to a compliance officer This includes determining whether... View Details
Keywords: by James Heskett
- 10 Nov 2008
- What Do You Think?
How Much Can You Ask of Your Customers?
raised questions for us to think about. As Jill Malleck said, "Many (customers) do not want to be artificially attached to a company Organizations would do well to pay more attention to their employees." Mark Bright asked,... View Details
Keywords: by Jim Heskett
- 08 Feb 2000
- Research & Ideas
Women Negotiating in the New Millenium
goals, Riley replied, "I just wish these women would set higher goals, and tell themselves, 'There's a chance I'm not asking for enough.'... A bit of buoyed optimism pays off." Valley suggested getting more experience through an... View Details
Keywords: by Martha Lagace
- 01 Mar 2023
- News
Happy Monday
Although many executives feel an urgency to get people back into the office full-time to rekindle a sense of connection, Subramanian says the evidence suggests otherwise. On the flip side of the same coin, a Gartner survey of 4,500... View Details
- 01 Sep 2009
- News
How to Fix Wall Street
and ethical performance. The first step should be a rigorous, top-to-bottom review of the firm’s decision-making and management with a special focus on its pay systems, information flows, control functions, and governing beliefs. As my... View Details
- 02 Jan 2012
- Research & Ideas
Most Popular Articles of 2011
The 3 Imperatives for Becoming a Great Leader, Harvard Business School professor Linda A. Hill and former executive Kent Lineback discuss the steps to take and the roadblocks to avoid in order to meet that challenge. Is Groupon Good for... View Details
Keywords: by Staff