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Show Results For

  • All HBS Web  (1,188)
    • News  (281)
    • Research  (789)
    • Events  (3)
    • Multimedia  (6)
  • Faculty Publications  (266)
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  • 19 Jul 2004
  • Research & Ideas

Your Customers: Use Them or Lose Them

friendly employees," Frei continued. "The employees are friendlier in part because Commerce Bank only has four checking accounts; others may have forty checking accounts. So the bank can train View Details
Keywords: by Martha Lagace
  • 18 Jul 2024
  • Research & Ideas

New Hires Lose Psychological Safety After Year One. How to Fix It.

welcome. In fact, new hires often enter fresh roles feeling optimistic and confident their organizations are eager to hear from them, but over time, employees increasingly feel less “psychologically safe” to contribute ideas, new research... View Details
Keywords: by Michael Blanding; Health
  • 31 Oct 2006
  • HBS Case

Governing Sumida Corporation

founded in 1956 by Ichiro Yawata, Shiggi's father. The company reported revenues of 14 billion yen ($112 million) and had 5,200 employees when Shiggi Yawata was appointed CEO in 1992. A dynamic, outspoken leader, Yawata quickly set an... View Details
Keywords: by Julia Hanna; Electronics
  • 02 Feb 2007
  • What Do You Think?

Is There Too Little “Know Why” In Business?

personal, employee-centric terms . There are no purposeful organizations—only purposeful people." Bern Lefson commented, "The 'why' is important but how that is defined varies by employee ." As usual, many more questions... View Details
Keywords: by Jim Heskett
  • 03 Aug 2010
  • First Look

First Look: August 3

entrepreneurship researchers.   Working PapersSpeaking Up Constructively: Managerial Practices That Elicit Solutions from Front-line Employees Authors:Julia Adler-Milstein, Sara J. Singer, and Michael W. Toffel Abstract Ideas that could... View Details
Keywords: Martha Lagace
  • 27 Mar 2007
  • First Look

First Look: March 27, 2007

must work together to accomplish challenging goals, psychological safety will facilitate their ability to overcome barriers to communication created by their differences. Although psychological safety may be of intrinsic value for all View Details
Keywords: Martha Lagace
  • 03 Nov 2009
  • First Look

First Look: Nov. 3

http://www.hbs.edu/research/pdf/07-100.pdf Nameless + Harmless = Blameless: When Seemingly Irrelevant Factors Influence Judgment of (Un)ethical Behavior (revised) Authors:Francesca Gino, Lisa L. Shu, and Max H. Bazerman Abstract People... View Details
Keywords: Martha Lagace
  • 19 Jul 2011
  • Research & Ideas

Rupert Murdoch and the Seeds of Moral Hazard

to illegally hack into the phones of select individuals. That these hackers seem not to be News of the World employees illustrates the Russian nesting doll model, which contains the seeds of moral hazard, since it allows for the... View Details
Keywords: by Staff; Journalism & News; Publishing
  • 14 May 2009
  • Sharpening Your Skills

Sharpening Your Skills: Managing Teams

be developed into team players? How do teams learn? How Does A Team Leader Win The Confidence Of The Group? How Team Leaders Show Support—or Not What does a team leader do so that employees know they are being supported? A Q&A with... View Details
Keywords: Re: Multiple Faculty
  • 22 Feb 2011
  • Research & Ideas

The Most Important Management Trends of the (Still Young) Twenty-First Century

employees much more effectively—creating high-performance teams reliably, matching people to projects that fit both their skills and their interests, and dramatically increasing the probability that work will be productively creative. We... View Details
Keywords: by Sean Silverthorne
  • 19 Jan 2011
  • First Look

First Look: Jan. 18

Influence (Un)ethical Behavior Authors:F. Gino and Joshua D. Margolis Publication:Organizational Behavior and Human Decision Processes (forthcoming) Abstract In four laboratory studies, we find that... View Details
Keywords: Sean Silverthorne
  • 06 Feb 2006
  • What Do You Think?

Should CEOs of Public Companies Offer Earnings Guidance?

will drive investors away to other companies." Guillermo Estefani concurs, saying, "It is important to show all real information available from the company, so investors can track its behavior and learn whether it is really... View Details
Keywords: by James Heskett; Financial Services
  • 26 Feb 2008
  • First Look

First Look: February 26, 2008

similar behavior following periods of poor financial performance. In addition to offering promotions more frequently, we find that firms offer deeper price discounts to manage earnings during these periods. Furthermore, our results... View Details
Keywords: Martha Lagace
  • 09 Oct 2012
  • First Look

First Look: October 9

significant changes in teaming networks and behaviors in ways that improved operational performance. Implications of team scaffolds for theory and practice are discussed. Download the paper: http://ssrn.com/abstract=1987724   Cases &... View Details
Keywords: Sean Silverthorne
  • 24 Jun 2014
  • First Look

First Look: June 24

trust, employee commitment, and "ownership" behaviors of both employees and clients-could explain and be used to predict up to half of the difference in operating... View Details
Keywords: Sean Silverthorne
  • December 2003 (Revised May 2004)
  • Case

Sears Auto Centers (A) (Abridged)

By: Lynn S. Paine
In the early 1990s Sears faced and allegations by the California Department of Consumer Affairs that the company's auto repair centers had been overbilling customers and making unnecessary repairs. Top management must evaluate the problem and come up with a plan to... View Details
Keywords: Corporate Governance; Corporate Accountability; Ethics; Organizational Culture; Compensation and Benefits; Management Teams; Employees; Behavior; Motivation and Incentives; Performance Improvement; Auto Industry
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Paine, Lynn S. "Sears Auto Centers (A) (Abridged)." Harvard Business School Case 304-063, December 2003. (Revised May 2004.)
  • 18 Feb 2013
  • Research & Ideas

Breaking Through a Growth Stall

investor and managerial costs. It affects job creation and innovation throughout society. Once a venture reaches a critical size, its complexity greatly increases. The original business model must deal with new market and organizational realities, and View Details
Keywords: by Sean Silverthorne
  • 10 Apr 2019
  • HBS Case

How Entrepreneurs Can Turn Lead Into Gold

financial capital is important, generating human capital and social capital can be just as important, if not more so, and often gets short shrift. “We think there should be a ‘demo day’ for hiring employees or developing social... View Details
Keywords: by Michael Blanding; Financial Services
  • 05 Dec 2013
  • What Do You Think?

Is Walmart Defying Economic Gravity?

that the tradeoff between scale and friction is complex. For example, what effect does a company's origins, its beliefs, and how these are reflected in management behaviors (reflected in Walmart's emphasis on "family") reduce... View Details
Keywords: by James Heskett; Retail
  • 05 Feb 2009
  • What Do You Think?

Why Can’t We Figure Out How to Select Leaders?

the ones that scare me." These comments raise the question of how much theory tells us about selecting for harder to measure characteristics such as possible behaviors under fire and motives as opposed to skills and past... View Details
Keywords: by Jim Heskett
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