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Show Results For
- All HBS Web
(1,300)
- People (1)
- News (400)
- Research (653)
- Events (6)
- Multimedia (22)
- Faculty Publications (353)
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- June 2018
- Teaching Note
Difficult Conversations and Dealing with Challenging Situations at Work
By: Boris Groysberg and Amram Migdal
Teaching Note for HBS Nos. 416-031, 416-032, 416-033, 416-034, 416-035, and 416-036. View Details
Keywords: Communication; Communication Intention and Meaning; Human Resources; Employee Relationship Management; Management Skills; Performance; Performance Evaluation; Personal Development and Career; Relationships; Groups and Teams; Social Psychology; Attitudes; Behavior; Conflict and Resolution; Conflict Management; Emotions; Perception; Personal Characteristics; Perspective; Power and Influence; Prejudice and Bias; Reputation; Satisfaction; Trust
- 19 Jan 2021
- In Practice
Leadership Advice for Biden: Restore a Sense of Calm
it’s the people’s Justice Department.” A positive tone at the top can chip away at hardened partisanship by exemplifying inclusiveness and refusing to give in to anger and blame, which are unproductive emotions anyway. Pluralism, the... View Details
Keywords: by Dina Gerdeman
- 22 Dec 2015
- First Look
December 22, 2015
1920s, the company earned a huge notoriety for capturing the aesthetic and emotional dimension of the Art Deco movement in its design and gained a worldwide reputation for innovation and expertise in the realm of colored stones. Known as... View Details
Keywords: Carmen Nobel
- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
emotional stumbling block that often is more difficult to overcome than the challenge of deciding which tradeoffs to make. Q: How do you help them over that stumbling block? A: Frei: One way is to make the advantages of tradeoffs clear.... View Details
- 22 Jul 2008
- First Look
First Look: July 22, 2008
minds—the deep metaphors that reveal people's true feelings about products. The solution: Find ways to generate positive emotional associations, as GSK has done with its weight-loss product. Alex Lee, president of household-products maker... View Details
Keywords: Martha Lagace
- 25 Oct 2012
- Research & Ideas
Developing the Global Leader
be intelligent. But they'll also need to have a high level of cultural and emotional intelligence." According to George, additional characteristics of a successful global leader include: An intellectual understanding of the global... View Details
Keywords: by Julia Hanna
- 01 Aug 2006
- First Look
First Look: August 1, 2006
business." Race is clearly "unfinished business" because of the plethora of conflicting emotions that are unleashed as we approach the taboo (Thomas, 1989). This tension speaks to the importance of this chapter as we... View Details
Keywords: Sean Silverthorne
- 23 Mar 2003
- Research & Ideas
AIDS in Africa—What’s the Solution?
illneses take a financial and emotional toll on businesses operating in Africa. "This is not just a disease we're talking about. This is a disease that has the power to destroy economies," said Harvard Business School Professor... View Details
Keywords: by Julie Jette
- 14 Jan 2014
- First Look
First Look: January 14
India." This disclosure, which came weeks after the Indian government made a controversial decision to permit FDI in the country's multi-brand retail sector, created uproar in India. Lobbying by multinationals drew strong emotions in... View Details
Keywords: Sean Silverthorne
- 19 Oct 2010
- First Look
First Look: October 19, 2010
trend for social judgment. Research limitations/implications-Results confirm the importance of psychological hardiness, extroversion, and conscientiousness as factors influencing leader effectiveness and suggest that social judgment aspects of View Details
Keywords: Sean Silverthorne
- 15 Apr 2008
- First Look
First Look: April 15, 2008
nationally recognized practicing psychiatrist who has developed outpatient treatment programs based on Dialectical Behavior Therapy (DBT) for patients with borderline personality disorder (BPD). These patients, typically adolescent girls and young women, struggle with... View Details
Keywords: Martha Lagace
- 07 Nov 2017
- First Look
New Research and Ideas: November 7, 2017
to cognitive and emotional internal dynamics that inhibited organizational learning. We call this dynamic the advocacy trap. By suggesting a downside to legitimacy building and identifying a novel barrier to organizational learning—rooted... View Details
Keywords: Carmen Nobel
- 16 Apr 2007
- Research & Ideas
Delivering the Digital Goods: iTunes vs. Peer-to-Peer
sharing. While we believe that the "feel good" explanation might be part of the reason why p2p networks exist, we find it hard to justify that peers will develop altruistic emotions in a setting with anonymous transactions. We... View Details
- 17 Apr 2006
- Research & Ideas
Resisting the Seductions of Success
psychological and emotional anesthetic. Its victims don't know their inner lives have shriveled and their healthy instincts have grown dull. In fact, these men and women often seem to be living exemplary, balanced lives, and they may be... View Details
- 21 May 2020
- Research & Ideas
Fighting the COVID Blues: Advice from Business Research
abstract paper or phone call I don’t need to take. Life is inherently unpredictable and uncontrollable, but what we say ‘yes’ to are things we can control.” Naturally, emotions may flare when people are confined together. If you want your... View Details
Keywords: by Dina Gerdeman and Danielle Kost
- 16 Apr 2008
- Lessons from the Classroom
Chris Christensen: Legend of the Classroom
colleague of Christensen's at this time, once observed that this tendency "led to much closer study of company situations. The strong appeal of [his] cases and of his writing about them is embodied and reflected in his own sensitivity to the essential View Details
- 06 Mar 2018
- First Look
First Look at Research and Ideas, March 6, 2018
and pride. Taken together, our results highlight how revealing the failures encountered on the way to success can be a counterintuitive yet effective interpersonal emotion regulation strategy. Download working paper:... View Details
Keywords: Sean Silverthorne
- 22 Jun 2021
- Research & Ideas
The COVID-19 Mutiny: When Teams Leave and Take Their Clients
what’s right for your career, but understand that in doing so you have damaged OldCo’s interests (in a way that retiring, going back to school, changing industries, or quitting to raise goats wouldn’t). Your resignation is about establishing legal separation from... View Details
- 26 Jan 2016
- First Look
January 26, 2016
goal-directed prospection, partially offsetting the strain of commuting. In a field experiment, individuals asked to engage in goal-directed prospecting during commuting reported higher levels of job satisfaction and lower levels of View Details
Keywords: Sean Silverthorne
- 09 Apr 2001
- Research & Ideas
The Manager’s Guide to Communicating with Customers Collection
whole trip, and all of these things cast a shadow on the luggage purchase. But these origins are often ignored." Zaltman believes that the emotions underlying a motivation to purchase can be unearthed by research that probes the... View Details