Publications

Publications

Filter Results: (1,087) Arrow Down
Filter Results: (1,087) Arrow Down Arrow Up

Show Results For

Show Results For

← Page 31 of 1,087 Results →
  • 31 Aug 2020
  • What Do You Think?

Why Don’t More Organizations Understand the Power of Diversity and Inclusion?

performance, according to the researchers. Differentiating between diversity and inclusion I differentiate between diversity and inclusion by thinking of progress in diversity as depending primarily on... View Details
Keywords: by James Heskett
  • Web

Negotiation Course Online | HBS Online

negotiation skills I am using some of the negotiation preparation techniques from the course in different aspects of my job. Overall I feel more confident in situations that might have once felt intimidating. Sara Simon Pioger Business Owner at TILT Langues The rich... View Details
  • 14 Sep 2018
  • Blog Post

10 Things I Learned During My First Month in the MS/MBA: Engineering Sciences Program

of the course focused on understanding the relationships between parts of a system and developing formulas to represent them: differential equations, Laplace transforms, and lots of diagrams. The content of this part of the course was a... View Details
  • 08 Aug 2005
  • Research & Ideas

A Balanced Scorecard Approach To Measure Customer Profitability

marketing, technical, and sales resources; extra post-sales support for installation, training, warranty, and field service; and liberal payment terms. While all of these services create value and loyalty among customers, none of them come for free. For a View Details
Keywords: by Robert S. Kaplan
  • 07 May 2020
  • Research & Ideas

The One Good Thing Caused by COVID-19: Innovation

businesses." At the same time, some market segments will continue to prefer the physical interactions embodied in the "old" model and will be willing to pay a premium for high-quality and safe physical consumption. Opportunities may abound in enhancing... View Details
Keywords: by Hong Luo and Alberto Galasso
  • Blog

Is AI Coming for Your Job?

has the potential to transform knowledge workers' roles, processes, and practices. To understand AI's potential, we must differentiate between its applications as externally facing—enhancing product offerings—and internally facing—aimed... View Details
  • 01 Sep 2021
  • What Do You Think?

Can We Train for Trust?

that 80 percent of executives around the world rated employee experience (including trust) important or very important. Employee experience drives engagement. And yet in the Deloitte study, only 22 percent of executives felt that their companies were excellent at... View Details
Keywords: by James Heskett
  • Research Summary

Understanding Customers

In conventional business case studies, protagonists almost never have the option of stepping back to seek a new understanding of the customer. But to be effective in practice, managers need both the self-assurance and ability to initiate and pursue, with rigor and... View Details
  • 2015
  • Working Paper

Competitiveness and Clusters: Implications for a New European Growth Strategy

By: Christian H.M. Ketels
This paper develops policy recommendations on the use of cluster-based economic policies and the adoption of a new concept of competitiveness in the context of the new growth path that WWWforEurope aims to outline.
A first section discusses and derives an... View Details
Keywords: Competitiveness; Clusters; Economic Policy; European Union; Competition; Industry Clusters; Policy; Economic Growth; European Union
Related
  • Web

Business Economics Online Course | HBS Online

pricing strategies Benchmark costs compared to competitors through relative cost analysis Apply conjoint analysis to understand what features customers value most Understand the power of network effects to drive demand Identify sources of competitive advantage through... View Details
  • 16 May 2000
  • Research & Ideas

Getting the Message: How the Internet is Changing Advertising

advertising budgets are currently spending the bulk of their money outside the Internet media market. WPP's Sorrell notes that "in the last twelve months, branding has become more important than ever, because it provides a way to View Details
Keywords: by Susan Young
  • 17 Jan 2019
  • Blog Post

MBA Curriculum Spotlight: Short Intensive Programs (SIPs)

developments in artificial intelligence are creating similar shocks to the economy – from new perspectives on value creation and value capture, to radical transformations of business and operating models. This shift not only impacts automation, View Details
  • 02 Jun 2010
  • What Do You Think?

How Do You Weigh Strategy, Execution, and Culture in an Organization’s Success?

Those placing the greatest weight on strategy were characterized by Pete DeLisi's observation that "it's hard to perform if you don't have the right solutions, addressing a real need, provided to the right customers when they are needed, and in a way that View Details
Keywords: by Jim Heskett
  • 28 Apr 2003
  • Research & Ideas

Supply Chain Risk: Deal With It

differentiate products in the marketplace," says Peter Rawlinson, director of product management for contract-management software company I-many in Edison, N.J. Increased product differentiation has... View Details
Keywords: by David Stauffer
  • 15 Dec 2003
  • Research & Ideas

Women Leaders and Organizational Change

willing and able to question how they do their work and why they do it that way. Is it because it's the most effective way, or is it because it's the way it's always been done? If the answer is the latter, and if the practice may be systematically, if inadvertently,... View Details
Keywords: by Mallory Stark
  • 03 Oct 2007
  • Research & Ideas

Dealing with the ‘Irrational’ Negotiator

loses a star employee because it refuses to raise her salary to match a competitor's higher offer, the firm is not necessarily behaving irrationally; it may instead be constrained by an HR policy that restricts it from creating huge pay View Details
Keywords: by Deepak Malhotra & Max H. Bazerman
  • 01 Oct 2014
  • What Do You Think?

Is Too Much Focus a Problem?

Others identified factors accounting for too much focus. Yadeed Lobo said: "I think focus in organizations might have its roots in competitive strategy, intense focus on differentiation or cost consciousness." Edward Hare put it... View Details
Keywords: by James Heskett
  • 21 Feb 2005
  • Op-Ed

Is Business Management a Profession?

courses began to mirror the differentiation of finance, administration, operations, and marketing as the major activities of the firm. Thus, the curricular structure evolved as a pragmatic response to the challenge of turning out... View Details
Keywords: by Rakesh Khurana, Nitin Nohria & Daniel Penrice
  • 05 Mar 2012
  • Research & Ideas

Is JC Penney’s Makeover the Future of Retailing?

perception, observed Lal and coauthor Jose B. Alvarez in Retailing Revolution: Category Killers on the Brink. TJX Companies—parent company of T.J. Maxx, Marshalls, and HomeGoods—is well positioned because it "fostered a differentiated... View Details
Keywords: by Kim Girard; Retail
  • 25 Aug 2003
  • Research & Ideas

Why IT Does Matter

people when a part or system is about to fail. Often, only the senior management team's imagination limits new IT-based opportunities. Our research suggests the following: New technologies will continue to give companies the chance to View Details
Keywords: by F. Warren McFarlan & Richard L. Nolan