Design Thinking - Publications - Faculty & Research

30 May 2023
News

Finding PRIDE

first job interview in 1990. When the owner of the company asked if I had any other questions, I made clear that insurance coverage for my domestic partner was a condition of my employment, which wasn’t really done then. Had I not had the fortitude of friends, and the... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

05 Mar 2012
Research & Ideas

Is JC Penney’s Makeover the Future of Retailing?

brands, simplified pricing that replaces the retailer's constant sales and coupons, and an updated store design that promises to make one think more of Apple's high-touch emporiums than a typical department... View Details

Keywords: by Kim Girard; Retail

09 Jun 2021
Research & Ideas

How Tennis, Golf, and White Anxiety Block Racial Integration

distribution of residents by race. The results were clear: When given the opportunity to do so, White people preferred to design their environments in ways that maximized their exposure to other White people and minimized their contact... View Details

Keywords: by Jay Fitzgerald

29 Sep 2021
Research & Ideas

For Entrepreneurs, Blown Deadlines Can Crush Big Ideas

understand why that constantly happens.” Three steps to avoid delays So, what’s a first-time entrepreneur to do in the meantime? Try to think non-linearly. Founders should consider what they know, what they don’t know, and what additional... View Details

Keywords: by Rachel Layne

25 Oct 2022
Research & Ideas

Is Baseball Ready to Compete for the Next Generation of Fans?

anywhere it is, those are positive things. Gazette: The league has made a number of rule changes over the last several seasons to try to speed up the games and make them more exciting, and plans to introduce more next year. Will any of them help? Greyser: The View Details

Keywords: by Christina Pazzanese, Harvard Gazette; Media & Broadcasting; Sports

04 Feb 2014
What Do You Think?

Has Listening Become a Lost Art?

when they raised their hand, the point at which they stopped listening to what was being said by other students. Others posed counter-questions that are important to consider as well. For example, Aim suggested, "I think the right... View Details

Keywords: by James Heskett

06 Jan 2014
Research & Ideas

Technology Re-Emergence: Creating New Value for Old Innovations

proposed the idea of a low-cost quartz design that would compete in the market not on precision, but on fashion. SMH pursued the risky idea, but the project's young engineers, Elmar Mock and Jacque Muller, found themselves ostracized by... View Details

Keywords: by Carmen Nobel; Apparel & Accessories; Technology; Consumer Products

04 Dec 2019
Book

Creating the Experimentation Organization

new ideas and gauge their effects is a game changer, revealing surprising insights that can lead to incremental changes that can have a cumulatively huge effect on business. After research that the checkout experience could be improved, for example, Booking’s View Details

Keywords: by Michael Blanding

Web

Sustainable Investing Course | HBS Online

Stories 91% gained deeper expertise in specific areas The course content is well designed and helps investors get a basic understanding of what sustainable finance is, its challenges, the path forward, and its key players. Akanksha Davera... View Details

31 Oct 2011
Research & Ideas

The Most Powerful Workplace Motivator

financial incentives causes people to work harder," he says. "But my research suggests that in deciding how hard we work and how well we think we're performing, social comparisons matter just as much." The $30,000 Gold Star The power of... View Details

Keywords: by Carmen Nobel

06 Dec 2017
What Do You Think?

Is It Time To Break Up Amazon, Apple, Facebook, or Google?

strong-arm suppliers and competitors As long as Amazon, Facebook, Google and Apple operate transparently and legally, I don’t think we need to worry. The speed with which innovation occurs and expands will almost certainly see competitors... View Details

Keywords: by James Heskett; Technology; Web Services

16 Dec 2014
First Look

First Look: December 16

money-maximizing evaluation procedure. Our findings are compatible with a behavioral model of information processing and with the System 1/System 2 distinction in behavioral decision research where people have two distinct modes of View Details

Keywords: Sean Silverthorne

07 Feb 2019
Book

How Big Companies Can Outrun Disruption

innovation strategy, design a system for creativity, and build up an enterprise’s cultural DNA. Pisano, the Harry E. Figgie, Jr. Professor of Business Administration, shares insights in our Q&A. Martha Lagace: Your title, Creative... View Details

Keywords: by Martha Lagace

15 Jun 2021
News

Leading at State

lecturer in Executive Education who also has a background in the civil service in his native Canada, worked with the State Department to design the custom program. Career employees in government agencies face unique challenges, Ager says.... View Details

Keywords: leadership; international relations; politics; Executive Education

20 Oct 2010
Op-Ed

Export Competitiveness: Reversing the Logic

exports provide positive externalities and thus should be encouraged by government, the policy question is how to do so most effectively. One large body of thinking is devoted to identifying general barriers to exports that reduce trade... View Details

Keywords: by Christian Ketels

16 Jan 2006
Research & Ideas

Adam Smith, Behavioral Economist?

Economic Perspectives, the authors find that Smith's insights from 1759 can contribute to modern thinking on everything from our fascination with celebrity to the theory of loss aversion. In fact, says Ashraf, Moral Sentiments presages... View Details

Keywords: by Ann Cullen

15 Oct 2001
Research & Ideas

What You Don’t Know About Making Decisions

Alternatively, the group may designate "intellectual watchdogs" who are assigned the task of scrutinizing the process for unchecked assumptions and challenging them on the spot. Well-Defined Criteria. Without crisp, clear goals,... View Details

Keywords: by David A. Garvin & Michael A. Roberto

02 Feb 2022
Blog Post

How I Spent My HBS 2+2 Deferral: Nikki Philip

and a community savings and loans cooperative in Migori County, Kenya. At Lwala I worked in Monitoring & Evaluation, Program Design & Implementation, and Development. After two and a half years at Lwala I took a position in Player... View Details

29 Aug 2023
News

Helping Consumers Decarbonize their Purchases

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. In this episode, we’re going to be highlighting an episode of another HBS podcast: Climate Rising, which focuses on what businesses are doing, can do, and should do... View Details

03 Dec 2014
What Do You Think?

Can the Brilliant Jerk Be Managed Effectively?

for the phenomenon. Munyaradzi Mushato suggested that, "my experience in industry tells me that most jerks are created by the very systems that are designed to improve performance that is, about 70% of the jerks are bred! Most... View Details