Customer Specificity - Publications - Faculty & Research

17 Oct 2012
Research & Ideas

America Needs a Manufacturing Renaissance

moved its chief technical officer from the United States to China. Because most of its large customers are now in China, Taiwan, and South Korea, it makes sense for the company to do its research close to the factories that use its... View Details

Keywords: by Gary P. Pisano & Willy C. Shih; Manufacturing

16 Dec 2020
Blog Post

Faculty Books Published in 2020

analytics, and AI-driven processes are transforming the nature of work. While we often still treat AI as the domain of a specific skill, business function, or sector, we have entered a new era in which AI is challenging the very concept... View Details

Keywords: All Industries

13 Mar 2007
First Look

First Look: March 13, 2007

manufacturer of metal parts for the telecommunications industry, is being pushed by its large equipment vendor customers to establish a manufacturing operation in China. CEO Reinhold Hesse is debating several options: establishing a joint... View Details

Keywords: Martha Lagace

18 Feb 2021
Blog Post

SIPs in 2021

work and obtain feedback from three coaches. Each team specified areas for which they wanted advice—such as their understanding of the customer problem, their experimentations validating key business assumptions, whether they had... View Details

04 Jul 2016
Research & Ideas

Is Your Org Chart Stuck in a Rut? Try a Scientific Experiment

transitioning from producing boutique products for a few customers to more mainstream products for a wider customer base, and wondered how to reorganize her company’s team structure accordingly. Another... View Details

Keywords: by Carmen Nobel

15 Feb 2000
Lessons from the Classroom

Delivering Information Services: A 30-Year Perspective

Nolan: H.E. Butt, as we learn, was not taking full advantage of the information gleaned from its scanning technology, as Walmart does. Walmart has built a huge database from which it can identify right down to the particular customer and... View Details

Keywords: by Staff

16 Nov 2020
Blog Post

Flatiron School: Reflections from Summer 2020

new movie studio to a major technology company. We analyzed publicly available movie data using our newly learned Python and SQL skills. Our second project was the capstone project, and I worked with Birchbox (an HBS founded company!) on analyzing their View Details

Keywords: All Industries

13 Nov 2007
Research & Ideas

Six Steps for Reinvigorating America

that unite us and then show those values to the world. By the way, this is in the interest of major corporations and businesspeople, because when there's a positive aura about America, it makes it easier for them to get in the door with View Details

Keywords: by Sean Silverthorne

12 Jul 2004
Research & Ideas

Michael Porter’s Prescription For the High Cost of Health Care

for each discrete service. Many other industries have solved the problem of how to issue a single bill for customized services; among them aerospace, construction, auto repair, and consulting. A competitive health care industry could... View Details

Keywords: by Michael E. Porter; Health

30 Jun 2003
Research & Ideas

Computer Security is For Managers, Too

from your computer systems while letting others in. You need systems that determine who gets access to specific information. And you need a way to ensure critical communications aren't overheard. Certain technologies—firewalls,... View Details

Keywords: by Robert D. Austin & Christopher A.R. Darby

18 May 2010
First Look

First Look: May 18

"IVK extended case series," a fictitious but reality-based story about a newly appointed, not technically trained chief information officer (CIO) in his first year on the job. We designed the course around a narrative and composed the narrative in a View Details

Keywords: Martha Lagace

01 Sep 2024
News

Next Level

In 2017, Sarah Bond’s boss, Phil Spencer, the head of Xbox Gaming, warned her that working in the industry would be very difficult. Not just for the usual reasons that corporate America can be tough, but also because, as a Black woman in gaming—an industry with a... View Details

Keywords: Maggie Mertens; photos by Cameron Karsten; Amusement, Gambling, and Recreation Industries; Arts, Entertainment

13 Mar 2018
First Look

March 13, 2018

credibility and increased likelihood of voluntarily adopting reporting guidelines that enhance disclosure comparability. These results suggest that even in the absence of a regulation that mandates the adoption of assurance or specific... View Details

Keywords: Sean Silverthorne

28 Jun 2016
First Look

June 28, 2016

https://www.hbs.edu/faculty/Pages/item.aspx?num=51197 Social Networks, Ethnicity, and Entrepreneurship By: Kerr, William R., and Martin Mandorff Abstract—We study the relationship between ethnicity, occupational choice, and entrepreneurship. Immigrant groups in the... View Details

Keywords: Sean Silverthorne

12 Sep 2017
First Look

First Look at New Research and Ideas, September 12, 2017

others—have become “hub firms” because they control access to billions of mobile customers coveted by all kinds of product and service providers. These hubs drive increasing returns to scale and claim a disproportionate share of the value... View Details

Keywords: Carmen Nobel

Web

Field Course: Business Plans for Innovating in Health Care, Q2 - Course Catalog

in Health Care” (Course 2815, Fall Q1), which is a prerequisite to this course. Students can expect to: Review their existing business plan , its opportunities and challenges, and develop strategies for sustained success , including testing various go-to-market... View Details

16 Jun 2020
Blog Post

Delivering Solutions During a Crisis: an Interview with Hans Kristian Furuseth

management team, launched a new website, and tripled their marketing efforts. Then in February 2020, Farmasiet.no launched same day delivery for prescription medications, a few weeks before that service would become lifesaving. “We know that many View Details

19 Jul 2011
Research & Ideas

Rupert Murdoch and the Seeds of Moral Hazard

heavily on other, usually smaller, companies or external individuals to conduct many of their activities. What part of your iPad is made by Apple? Is the Verizon customer representative you're talking with really part of that company? How... View Details

Keywords: by Staff; Journalism & News; Publishing

28 Jul 2016
Op-Ed

Where is TripAdvisor for Doctors?

Consumers do not bounce from doctor to doctor nearly as often and therefore lack comparative expertise. In many cases, they develop relationships with their caregivers that render their reviews idiosyncratic. 6. Fear of Reprisal. Hotel reviews are numerous and... View Details

Keywords: by John A. Quelch; Health

06 Nov 2013
What Do You Think?

Is Top-Down Resource Allocation on the Rise?

be familiar with specific opportunities) manages the context—organization, the way managerial performance is measured and rewarded, etc.—that shapes definition of opportunities and the selection of those to be supported. In this view,... View Details

Keywords: by James Heskett

Publications