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Show Results For
- All HBS Web
(1,161)
- People (2)
- News (296)
- Research (728)
- Events (2)
- Multimedia (3)
- Faculty Publications (168)
- 21 Mar 2023
- Blog Post
Grundfos: Innovation & Inspiration for Sustainable Product Design
different companies we visited and the challenges they collectively face to meet planetary needs for decarbonization. Grundfos operations and climate targets Day three of the trip transported us from a focus on renewable energy and power... View Details
- 01 Dec 2001
- News
Faculty News
and the MBA elective The Coming of Managerial Capitalism. Koehn's research and writing focus on branding, business strategy, and connecting with customers and on the broad range of economic, social, and organizational transitions that... View Details
- 01 Sep 2020
- News
Saving Grace
administration—a figure that has doubled every year but still represents a small fraction of the £1 trillion under management across the UK. Its customers range in age from 18 to 80, although the majority are in their mid-career years.... View Details
Keywords: Jen McFarland Flint
- 01 Dec 2005
- News
Buy the Book
publishing industry today ships books to stores and waits for customers to purchase them. James Patterson represents the age of brands, in which a supplier builds a persistent demand and designs production to perpetuate that brand’s most... View Details
- 12 Mar 2024
- Blog Post
IFC India: Electric Mobility in India
across the country. Transportation stands as one of the leading contributors to global emissions, trailing only behind the power and industrial sectors. Consequently, the widespread adoption of electric vehicles (EVs) for personal... View Details
- 05 Jun 2014
- Research & Ideas
Fixing the ‘I Hate Work’ Blues
empowerment, engagement, and innovation are subordinated to control aspects. No wonder people aren't engaged and having fun! Finally, we have lost sight of the importance of first-line employees—the people actually doing the work—and have given all the View Details
Keywords: by Bill George
- 01 Mar 2003
- News
Books
Connecting the Dots by Cathleen Benko and F. Warren McFarlan Selling China by Yasheng Huang What Customers Think by Gerald Zaltman Connecting the Dots by Cathleen Benko and F. Warren McFarlan (Harvard Business School Press) A recent study... View Details
- 01 Oct 1999
- News
Q & A: Jeanne P. Jackson: A New Regime at Banana Republic
and Fortune ranked her among the 50 most powerful women in American business. Business Week said you had "worked magic" at Banana Republic. What has your strategy been? I would love to take the credit for it, but I can't. The changes at... View Details
- 07 Dec 2016
- Blog Post
Marketing Reimagined: A Recap of the 2016 Marketing Innovation Conference
co-chairs. The day kicked off with a unique keynote. Five executives from successful startups took the stage to answer questions like “How do you acquire new customers & scale a brand while operating without a physical footprint?” or... View Details
Keywords: Entertainment / Media / Sports
- 02 Jun 2011
- News
Serious Fun
The educational power of video games and simulations to teach everyone from fighter pilots to senior managers is well documented. Games, after all, are fun. Our competitive instinct kicks in, and before we know it we’ve lost an hour to... View Details
- 16 Nov 2011
- News
Are Humans Cost-Effective?
Watson’s superhuman powers can send mixed messages. Technology, once welcomed for freeing people from drudgery and backbreaking labor, is so powerful and its innovations so swift and relentless that mere... View Details
Keywords: Garry Emmons
- 11 Feb 2019
- Research & Ideas
The Business of Saving the Planet
in domains such as customer service, finance, operations, and business history are coming together to explore the many facets of how sustainability and business management might mix. Here is a sample of that work with implications for... View Details
- 01 Dec 2022
- News
Ink: Comfort in Discomfort
making sure that it focused on markets and mission. The [now-former] CEO of Starbucks recently responded to a question about whether the company was trying to offer customers a convenient, quick cup of coffee or build a space for... View Details
- 07 Aug 2012
- Research & Ideas
Off and Running: Professors Comment on Olympics
of the American Marketing Association's 2010 Sports Marketing Lifetime Achievement Award. The power of "The Rings"—the brand power of the Olympics—derives from the global recognition of the five... View Details
- 13 Jun 2018
- Sharpening Your Skills
That Costs HOW Much?
Pricing the Right Price for You? Not every industry or company can benefit from performance-based pricing. But where there is a fit, PBP can be a powerful tool that merges the interests of buyers and sellers. How Our Brain Determines if... View Details
- 01 Sep 2020
- News
Giving Amazon the Boot
since people preferred Amazon’s free two-day shipping. Occasionally, scammers would return cheaper, used boots in Ranch Road boxes for a full refund, and Ford was anxious that an unwitting customer would wind up with the wrong product and... View Details
- 17 Dec 2001
- Research & Ideas
Enterprising Women
business leaders, moderated by HBS professor Myra Hart, at the Harvard Business School Entrepreneurship Conference. Robin Chase said that being a woman did not hinder her ability to start Zipcar, a service allowing customers to rent cars... View Details
Keywords: by Julia Hanna
- 09 Jul 2018
- Research & Ideas
Overcoming the Challenges of Selling Brand New Technology (Hey, Need a 3-D Printer?)
trying to solve. If your way of thinking about potential customers doesn’t uncover information about who buys and why in each segment, all you have is a power point, not an actionable basis for product,... View Details
- Profile
James Reinhart
resulting in a willing and grateful marketplace. The concept took off. Understanding that a trip to the Post Office is one step too many for busy parents that need to get rid of clothes, thredUP provides a prepaid “Clean Out Bag” for View Details
- 08 Mar 2016
- First Look
March 8, 2016
https://www.hbs.edu/faculty/Pages/item.aspx?num=50700 How Do Customers Respond to Increased Service Quality Competition? By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei Abstract—When does increased service quality competition lead... View Details
Keywords: Sean Silverthorne