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  • 12 Jul 2006
  • Research & Ideas

Competition the Cure for Healthcare

direction of value-based competition today and be better off, even if nobody else changes. They will be more efficient, achieve better customer satisfaction, and the physicians involved will feel more pride in what they are doing. We... View Details
Keywords: by Roger Thompson; Health
  • 08 Jan 2001
  • Research & Ideas

Can Japan Compete? [Part Two]

companies are already starting to find ways to combine incentives for performance with measures to create more loyalty and employee affiliation with the company. Japanese companies created a very extreme version of such affiliation. The... View Details
Keywords: by Martha Lagace & Hilah Geer
  • Web

Departments | Employment

work and collaborate with customers to ensure we meet their information needs in the dynamic climate of the information industry, knowledge-creating institutions such as Higher Education, and the changing global economy. More about... View Details
  • 13 Feb 2017
  • Research & Ideas

Paid Search Ads Pay Off for Lesser-Known Restaurants

York, which is great for customers but also means that even some businesses with solid reputations on Yelp can be hard for people to discover,” Luca says. Dai adds: “Going into the project, we weren’t sure exactly what to expect, but our... View Details
Keywords: by Dina Gerdeman; Food & Beverage
  • 01 Jan 2005
  • News

Rahul Bajaj, MBA 1964

Once they placed their order, customers had to wait ten years to receive it. Finally, Bajaj, whose grandfather had been known as the "fifth son" of Mahatma Gandhi and whose parents and grandparents had spent time in British prisons for... View Details
  • March 2015
  • Teaching Note

CVS Health: Promoting Drug Adherence

By: Leslie John, John Quelch and Robert Huckman
Email mking@hbs.edu for a courtesy copy.

This Teaching Note explains the theory of the case and teaching plan for the case: CVS Health: Promoting Drug Adherence (515010). The case finds Helena Foulkes, Executive... View Details
Keywords: Medication Adherence; Affordable Care Act (ACA); Marketing Strategy; Communication Strategy; Customer Value and Value Chain; Decisions; Health Care and Treatment; Goals and Objectives; Resource Allocation; Marketing Communications; Consumer Behavior; Measurement and Metrics; Service Delivery; Behavior; Motivation and Incentives; Social Issues; Information Technology; Value Creation; Health Industry; Pharmaceutical Industry; Insurance Industry; Public Relations Industry; Retail Industry; United States
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  • 25 Oct 2012
  • Research & Ideas

Developing the Global Leader

diversity of geographies and experiences is easier said than done, George concedes, although he does highlight a few standouts, including Coca-Cola (which has had five non-American CEOs), Nestlé, Unilever, Siemens, IBM, and Novartis, among others. "Ultimately, a... View Details
Keywords: by Julia Hanna
  • 08 Aug 2006
  • First Look

First Look: August 8, 2006

the predictive value of a theory can be measured in terms of how many pairs of experimental subjects you would have to observe playing a previously unexamined game before the mean of the experimental observations would provide a better... View Details
Keywords: Sean Silverthorne
  • 01 Apr 1997
  • News

The Businesslike Gourmet: Karen Page on America's Foodservice Industry

when they leave; the restaurant will do whatever's necessary to ensure that. A qualitative experience measured quantitatively - it's a case study in successful customer service and service management. What's... View Details
  • 16 Sep 2014
  • First Look

First Look: September 16

are (a) "strategic" mergers that are potentially used as mechanisms for competitor pre-emption, (b) systems effects of mergers including the impact of mergers on sector-wide diffusion of technologies, (c) "consequential" effects of mergers on more... View Details
Keywords: Sean Silverthorne
  • 02 Jan 2012
  • Research & Ideas

Most Popular Articles of 2011

companies to look at products the way customers do: as a way to get a job done. Are You a Level-Six Leader? (23,834) http://hbswk.hbs.edu/item/6752.html Published: July 6, 2011 Asking the question, whom do you serve? is a powerful vector... View Details
Keywords: by Staff
  • 15 Sep 2009
  • First Look

First Look: September 15

companies have a sense of mission enabling them to deliver what their customers want in a way that is significantly better than the competition. As a formula for the future, it brings together the necessity of financial success... View Details
Keywords: Martha Lagace
  • 10 Nov 2015
  • First Look

November 10, 2015

forthcoming Journal of Financial Economics Under New Management: Equity Issues and the Attribution of Past Returns By: Baker, Malcolm, and Yuhai Xuan Abstract—There is a strong link between measures of stock market performance, such as... View Details
Keywords: Sean Silverthorne
  • 31 Mar 2009
  • First Look

First Look: March 31, 2009

This study empirically examines firms' post-merger behavior using an institutional theory framework. While mergers can serve as a strategic tool for firms to reconfigure their product and customer mix, differences in institutional... View Details
Keywords: Martha Lagace
  • 28 Aug 2007
  • First Look

First Look: August 28, 2007

users or securing their exclusive affiliation--are costly and risky. Describes less costly staged strategies for building two-sided platforms. With the "vendor to two-sided platform" strategy, a firm starts as a vendor selling products or services to View Details
Keywords: Martha Lagace
  • 12 Mar 2019
  • First Look

New Research and Ideas, March 12, 2019

and mobilizing employees to embrace them, and practicing dual-minded leadership. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55837 March–April 2019 Harvard Business Review Operational Transparency: Make Your Processes Visible to View Details
Keywords: Dina Gerdeman
  • 28 Apr 2015
  • First Look

First Look: April 28

mistakes. But there is another approach: alter the environment in ways that encourage people to make decisions that lead to good outcomes. Publisher's link: https://hbr.org/2015/05/leaders-as-decision-architects April 2015 American Economic Review: Papers and... View Details
Keywords: Sean Silverthorne
  • 12 Jul 2019
  • News

The Birth of a Silicon Valley Blockbuster

companies that can afford to buy that—but there aren’t millions. And it’s very difficult to price discriminate on something which is a physical asset that you sell. Because if you’ve got effectively the exact same box that you’re selling to one View Details
  • 19 Sep 2012
  • News

On a Sound Track

vocals, and precision highs. We’re pretty excited about that, and we think our customers will be too. We’ve recently brought our product development process in-house, so instead of sourcing products in Asia, we can take a concept from a... View Details
Keywords: Deborah Blagg; audio equipment; fashion; Computer and Electronic Product Manufacturing; Manufacturing
  • 29 Sep 2015
  • First Look

September 29, 2015

Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=49708 Published first online September 16, 2015 Journal of the American Medical Informatics Association Incorporating Longitudinal Pediatric Patient-centered Outcome View Details
Keywords: Sean Silverthorne