Filter Results:
(1,233)
Show Results For
- All HBS Web
(6,429)
- People (3)
- News (1,233)
- Research (4,142)
- Events (16)
- Multimedia (81)
- Faculty Publications (2,872)
Show Results For
- All HBS Web
(6,429)
- People (3)
- News (1,233)
- Research (4,142)
- Events (16)
- Multimedia (81)
- Faculty Publications (2,872)
Sort by
- 01 Dec 2008
- News
Faculty Research Online
How Much Time Should CEOs Devote to Customers? Every corporate mission statement pays lip service to respecting customer needs, but actual customer expertise is typically a mile wide and an inch deep, says... View Details
- 22 Feb 2022
- News
Savings and Loam
distributes grass-fed beef and other sustainably produced meats to customers across New York and New England. “And by that, I mean companies that have anything interesting to say about social and environmental impacts.” Cummings has a few... View Details
- 10 Mar 2021
- News
Vision: A Unicorn Evolves
offer workflow planning and tracking, and provide data-driven insights on customer behavior—is now used by more than 4,500 companies, with over 100,000 weekly users. That’s twice as many, Medina notes, as the competition combined. The... View Details
- 01 Mar 2008
- News
Alumni Books
sweet spot; designing the offer to create customer value and secure differential advantage; integrating to serve the customer; and measuring what matters. Science Lessons: What the Business of Biotech Taught Me about Management by Gordon... View Details
- 01 Dec 2017
- News
The Business Case (Or Not) for Sustainability
the odds that customers will never care?” And as soon as I start asking those questions they realize that the world is going to shift, and it might shift in the next 10 years. With that perspective, the business case for addressing... View Details
- 06 Dec 2021
- News
Ink: Talking Shop
retail has been about merchants who had stuff, making it available to customers who needed stuff. As the customer, either you bought the stuff or you didn’t. Now consumers can find out anything they want to know about a product and source... View Details
- 07 Sep 2021
- News
Alumni Perspective: The Morning After 9/11
she promised with a mischievous twinkle in her eye. She then listed a couple in her sights: “ ‘The customer is always right.’ Or ‘If it is free to offer better service, then always do it.’ ” Frances loves to tease business students,... View Details
- 11 Mar 2020
- News
Making It Rain
customer request, instead of what the rest of the industry is doing, which is just looking at the outputs of the governmental models,” says Elkabetz. For airlines, access to more accurate weather forecasts—both short and long term—enables... View Details
Keywords: Lisa Scanlon Mogolov
- 01 Jun 1999
- News
Where Main Street Meets Wall Street
the money management organization even closer to the ultimate consumer, with extensive information, research, and thousands of mutual funds to choose from, all with a few keystrokes. It's already happening." Of course, the Internet tidal wave affects not only View Details
Keywords: Garry Emmons
- 01 Apr 1996
- News
Stewards of the Seventh Generation
Rowe explains. "The challenge was to find ways to conserve energy and make a profit." In the mid-1980s, New England Electric initiated pilot programs for its commercial and small industrial customers to help them conserve energy and thus... View Details
- 23 Apr 2014
- News
Timing plus smart ideas are the keys to being an entrepreneur
Victoria Ransom (MBA 2008) launched Wildfire Interactive, now a Google company, to connect companies and customers through social media. (Published April 2014) View Details
- 15 Dec 2015
- News
Lovepop Woos The Sharks
have for any other investor. We do what we do because we think it’s awesome, we believe in it, and because our customers like it. It's a powerful solution that really makes people happy. Did you have a viewing party? We were going to, but... View Details
- 15 Nov 2013
- News
Helping Bright Ideas Shine Again
things. Even when I was young, I started a landscaping business that I ran for several years. It taught me customer service, following a rigorous schedule, buying and maintaining equipment, and dealing with employees—all of which have... View Details
Keywords: Robert S. Benchley
- 25 Aug 2022
- News
Open Market
efficiently, accelerating the business model, and building the leadership team.” Howard started at the mobile brokerage company Robinhood in 2019. Tapped to help it scale and manage its operations teams, she is responsible for everything from brokerage and crypto... View Details
- 01 Mar 2017
- News
Case Study: Moment in the Sun
a large hotel chain reached out to express interest, Hoskins began to see the promise of B2B sales in the hospitality market. “They got the value right away,” says Hoskins. “It’s automatic: Your customers are healthier and getting better... View Details
Keywords: Dan Morrell
- 01 Sep 2015
- News
The Protagonist Goes Prime Time
Buell sprints from the Skydeck, his gray jacket flapping, to add another student idea to the slowly growing list on the chalkboard. The Managing Health Care Delivery Executive Education class is brainstorming ways to improve the customer... View Details
Keywords: April White
- 01 Sep 2005
- News
Fanikos Is New HBS Club Liaison
strategic planning, marketing, and customer service to support club and association leaders in their efforts to provide learning, networking, and socializing opportunities for alumni. View Details
- 01 Jun 2008
- News
Alumni Books
management in colleges and universities. What the Customer Wants You to Know: How Everybody Needs to Think Differently about Sales by Ram Charan (MBA ’65, DBA ’67) (Penguin Group) To upgrade the productivity of a company’s sales force,... View Details
Keywords: Management
- 01 Dec 2014
- News
Creating the Shopping Experience of the Future
Production with Principles Áslaug Magnúsdóttir Customizing Couture Online Customizing Couture Online Jamal Motlagh Taking Tailoring High Tech Taking Tailoring High Tech Katrina Lake Dressing by Number... View Details
- 01 Mar 2023
- News
Happy Monday
on that day,” Bernard clarifies. For those employees whose work often requires a Friday presence, as in customer care teams, they work with their managers to take another day of their choosing. As the teams felt their way through the... View Details