Publications

Publications

Filter Results: (852) Arrow Down

Show Results For

← Page 31 of 852 Results →
  • September 2023 (Revised December 2023)
  • Case

Twiddy & Company: Trust in a Chaotic Environment

By: Sandra J. Sucher, Shalene Gupta and Tom Quinn
Twiddy & Company, known for Southern hospitality rooted in personal interactions, needed to adjust to contactless remote customer service as fear of the contagious virus prevented person-to-person contact. Local elected officials, in a bid to stop tourists from... View Details
Keywords: Trust; Health Pandemics; Organizational Culture; Disruption; Government Legislation; Transportation; Tourism Industry; North Carolina; United States
Related
  • May 2000 (Revised December 2018)
  • Supplement

SMA: Micro-Electronic Products Division (B)

By: Michael Beer and Michael Tushman
Focuses on the recommendations and implementation strategy suggested by the organizational development group for the division's problems. A rewritten version of an earlier case. View Details
Keywords: Change Management; Organizational Culture; Conflict Management; Corporate Strategy
Related
  • 28 Oct 2015
  • Research & Ideas

A Dedication to Creation: India's Ad Man Ranjan Kapur

hour-long discussion driving around the city. Young Kapur had just joined the firm Ogilvy & Mather after a brief stint at Citibank, where he’d decided he needed a more creative career. His conversation with Ogilvy confirmed that he’d made the right decision. “The... View Details
Keywords: by Sean Silverthorne; Advertising
  • 02 Jun 2019
  • News

A Data-Driven Approach to Gun Policy

Styslinger III Associate Professor of Business Administration (photo by Stu Rosner) MIKE LUCA, Lee J. Styslinger III Associate Professor of Business Administration (photo by Stu Rosner) Not long after, the pair discussed the tragedy in Newtown. As researchers working... View Details
Keywords: Jennifer Gillespie; Justice, Public Order, and Safety Activities; Government
  • February 2009
  • Article

Goals Gone Wild: The Systematic Side Effects of Over-Prescribing Goal Setting

By: Lisa D. Ordonez, Maurice E. Schweitzer, Adam D. Galinsky and Max H. Bazerman
Goal setting is one of the most replicated and influential paradigms in the management literature. Hundreds of studies conducted in numerous countries and contexts have consistently demonstrated that setting specific, challenging goals can powerfully drive behavior and... View Details
Keywords: Goals and Objectives; Management Practices and Processes; Organizational Culture; Performance Improvement; Behavior; Motivation and Incentives
Related
  • 06 Feb 2018
  • First Look

First Look at New Research and Ideas: February 6, 2018

previous approaches to assess cross-boundary teaming efforts and their innovation performance. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53290 forthcoming Management Science Budgeting, Psychological Contracts, and... View Details
  • Web

Leading Change and Organizational Renewal | HBS Online

root cause analysis of your performance or opportunity gap and determine any misalignments preventing your organization from executing it Relate organizational renewal with your own personal renewal 4-5 hrs Module 3 Culture and... View Details
  • 21 Feb 2012
  • Research & Ideas

Leadership Program for Women Targets Subtle Promotion Biases

organization, but was far from broken. "Women's progress has really leveled off, and has been stuck for at least 10 years," says Robin J. Ely, the Warren Alpert Professor of Business Administration at Harvard Business School and senior associate dean for... View Details
Keywords: by Maggie Starvish
  • 04 Aug 2003
  • What Do You Think?

Are We Facing an Attitude Shortage?

are ill equipped to teach them. Attitudes are taught implicitly through cultural norms, not through explicit discussion. Very few academic schools (if any} make this distinction..." Mike Wyman opined, "I believe the only thing... View Details
Keywords: by James Heskett
  • 01 Dec 2015
  • News

Case Study: Bionic Banking

fees at 1 percent or higher, I get a really bad vibe from the fund. I think many consumers are wising up to how much fees eat into their portfolio performance over the long term, and 1 percent or more is a psychological threshold. —Louis... View Details
  • 17 May 2011
  • First Look

First Look: May 17

reflected both home country subsidies for wind energy and strong local content policies, while successful firms pursued successful strategies to acquire technologies and develop their own capabilities. Download the paper: http://www.hbs.edu/research/pdf/11-112.pdf The... View Details
Keywords: Sean Silverthorne
  • 27 Sep 2010
  • Research & Ideas

Customer Experts Lose Influence When Teams are Pressured

other team members will reinforce this shift by inquiring less as well. Thus it takes a stronger reinforcement of a team culture of contribution, challenge, learning, and egalitarianism to both reverse and fortify positive processes. A... View Details
Keywords: by Sarah Jane Gilbert
  • 22 May 2012
  • First Look

First Look: May 22

by Karen Golden-Biddle and Jane E. Dutton. Series in Organization and Management. New York: Psychology Press, 2012 Abstract How can application of a positive lens to understanding social change and organizations enrich and elaborate... View Details
Keywords: Sean Silverthorne
  • 01 Jul 2002
  • Research & Ideas

What it Takes to Lead Through Turmoil

Succeeding in the Digital Culture of Tomorrow. Denial The "change journeys" of the leaders and laggards, which often come in three phases, could not be more different. For laggards, that journey looks like this, Kanter said.... View Details
Keywords: by Sean Silverthorne
  • December 2015
  • Supplement

An Intern's Dilemma (B)

By: Sandra J. Sucher and Matthew Preble
An HBS student is asked to misrepresent himself during the course of his student internship by his employer in order to obtain data from a competitor. This case describes how the student handled the situation and what he learned about himself from it. View Details
Keywords: Conflict; Leadership; Conflict Management; Competition; Ethics; Knowledge Acquisition; Organizational Culture; Employees; Power and Influence
Related
  • December 2015
  • Case

An Intern's Dilemma (A)

By: Sandra J. Sucher and Matthew Preble
An HBS student is asked to misrepresent himself during the course of his summer internship by his employer in order to obtain data from industry competitors. View Details
Keywords: Conflict; Leadership; Conflict Management; Competition; Ethics; Knowledge Acquisition; Organizational Culture; Employees; Power and Influence
Related
  • Article

Unconventional Insights for Managing Stakeholder Trust

By: Michael Pirson and Deepak Malhotra
Initiatives to build and maintain trust with various stakeholders, including customers, employees, suppliers and investors, are at the top of the executive agenda at many organizations. But most companies don't really understand how to manage stakeholder trust... View Details
Keywords: Values and Beliefs; Knowledge Use and Leverage; Organizational Culture; Business and Stakeholder Relations; Perspective; Trust; Cooperation
Related
  • 11 Dec 2007
  • First Look

First Look: December 11, 2007

challenge widely accepted generalizations made about entrepreneurship. The selected articles cover the best historical research on the role of entrepreneurship in creating global capitalism; the cultural and institutional explanations for... View Details
Keywords: Martha Lagace
  • 01 Oct 1999
  • News

The View from the Pit

up a genetics lab at Massachusetts General Hospital and earned a master's degree in social psychology from Boston University. "I came to HBS to get a degree that would be broad enough to apply to any area within the administration of... View Details
Keywords: Judith A. Ross
  • 22 Feb 2011
  • Research & Ideas

Most Popular Articles, Papers of the Decade

J.C. Cuddy. 10 Reasons to Design a Better Corporate Culture Published: December 22, 2008 Organizations with strong, adaptive cultures enjoy labor cost advantages, great employee and customer loyalty, and a... View Details
Keywords: by Sean Silverthorne