Cross Functional Management - Publications - Faculty & Research

16 Apr 2007
Research & Ideas

Delivering the Digital Goods: iTunes vs. Peer-to-Peer

presence of iTunes has a negative impact on the size of p2p networks resulting in reduced congestion and more efficient file sharing. Better functioning p2p networks, in turn, result in more content exchange, affecting positively iPod... View Details

Keywords: by Sean Silverthorne; Music

02 Aug 2017
What Do You Think?

Summing Up: Why Can’t Organizations Engage Their Employees?

employee choice, they must in essence volunteer. Most managers or organizations do not see their employees as part of a volunteer workforce.” The idea that engagement is a personal, one-on-one, matter came through clearly in the comments.... View Details

Keywords: by James Heskett

16 Mar 2023
Research & Ideas

Why Business Travel Still Matters in a Zoom World

Nonstop flights generally make traveling more pleasant—but can they lead to innovation, too, especially in the global context? Research suggests that they can, with important takeaways for managers reinstating business travel in a world... View Details

Keywords: by Kara Baskin; Air Transportation

03 Oct 2005
Research & Ideas

The Truck Driver Who Reinvented Shipping

in the South and North would function as end points, delivering and receiving goods at key port cities. The ship would be responsible for the majority of the travel—leaving the trucks to conduct short, mostly intrastate runs generally... View Details

Keywords: by Anthony J. Mayo & Nitin Nohria; Manufacturing; Transportation; Aerospace

01 Oct 2001
Research & Ideas

Organizing the Family-Run Business

Figure 1. Senior management is the organizing mechanism and voice of the employees. The family council and family assembly are the organizing mechanisms and voice of the family. The board of directors is the principal organizing mechanism... View Details

11 Aug 2003
Research & Ideas

Why Budgeting Kills Your Company

performance indicators that shifts strategic decision making to customer-facing edges of the organization. Others advocate less sweeping but still significant changes: Housing the budgeting and strategic planning functions in one office,... View Details

Keywords: by Loren Gary

24 Feb 2009
First Look

First Look: February 24, 2009

restaurants. This case examines four such services: Entertainment Book, Restaurant.com, Rewards Network, and OpenTable. Despite key functional similarities, each of the services chooses an importantly different approach—different pricing,... View Details

Keywords: Martha Lagace

12 Dec 2011
HBS Case

HBS Cases: Clocky, the Runaway Alarm Clock

any entrepreneur looking to build a business around an unconventional product that elicits multiple reactions: How do you balance fun and function in order to avoid the danger of your product becoming a flash-in-the-pan fad? Clocky... View Details

Keywords: by Carmen Nobel; Consumer Products

14 Feb 2012
First Look

First Look: February 14

creating psychological safety, and overcoming defensive interpersonal dynamics that inhibit the sharing of ideas. Further, they can use practical management strategies to help organizations realize the benefits inherent in both success... View Details

Keywords: Carmen Nobel

20 Oct 2015
First Look

October 20, 2015

fluctuations. We first exposit that in the presence of Cobb-Douglas production functions and consumer preferences, there is a specific pattern of economic transmission whereby demand-side shocks propagate upstream (to input-supplying... View Details

Keywords: Sean Silverthorne

31 May 2004
Research & Ideas

How Team Leaders Show Support–or Not

What do leaders do to make employees in creative functions feel supported or not? That was one of the research questions posed by Harvard Business School professor Teresa Amabile and colleagues in what has turned into a penetrating study... View Details

Keywords: by Martha Lagace

02 Dec 2002
Research & Ideas

The Secret of How Microsoft Stays on Top

of the company from Harvard Business School professors Marco Iansiti and Alan MacCormack. Their take: Microsoft wins through effective management of its intellectual property and an ability to spot and react to important trends before... View Details

Keywords: by Sean Silverthorne

21 Dec 2010
First Look

First Look: December 21

Gunnar Trumbull, and Peter Tufano Abstract This article describes the consumer finance sector in the U.S. since World War II. We first define the sector in terms of the functions delivered by firms (payments, savings/investing, borrowing,... View Details

08 Sep 2015
Research & Ideas

Knowledge Transfer: You Can't Learn Surgery By Watching

learning must be more interactive" The limitations of traditional forms of knowledge management come from two sets of assumptions, he argues. The first assumption is that the most important elements of a job View Details

Keywords: by Michael Blanding; Health

24 Nov 2003
Research & Ideas

Boards and Corporate Governance: A Balanced Scorecard Approach

requirements and other rules, and boards and managers comply. Economies with good governance structures perform better than those lacking such systems. · A board's key functions are overseeing a company's... View Details

Keywords: Re: Robert S. Kaplan & Krishna G. Palepu

08 Feb 2000
Research & Ideas

Building Effective R&D Capabilities Abroad

"Building Effective R&D Capabilities Abroad," Walter Kuemmerle looks at changes in the research & development function in the global economy. A centralized R&D approach will no longer suffice, says Kuemmerle, for two... View Details

Keywords: by Walter Kuemmerle

18 Sep 2017
Research & Ideas

'Likes' Lead to Nothing—and Other Hard-Learned Lessons of Social Media Marketing

recently, it has allowed companies to reap creative ideas on product improvements directly from their customers (Lay's flavored potato chips). And it has also managed to get brands into trouble (United Breaks Guitars). The smash hit Old... View Details

Keywords: by Dina Gerdeman; Advertising; Technology

16 Dec 2008
First Look

First Look: December 16, 2008

challenge of upward voice. We first undertook in-depth exploratory research in a knowledge-intensive multinational corporation in which employee input was considered crucial. Qualitative data collected in 190 interviews with employees from all levels and View Details

Keywords: Sean Silverthorne

March 2021
Case

P.F. Chang's

By: Ashish Nanda, Nitin Nohria and Margaret Cross

Excited yet apprehensive after being named CEO of P.F. Chang’s beginning July 1st, 2020, Damola Adamolekun was well aware of the extraordinary challenges facing the firm. The closure of businesses deemed “nonessential” owing to the COVID-19 pandemic had devastated the... View Details

Keywords: Restaurants; COVID-19 Pandemic; Scenario Planning; Scenarios; Health Pandemics; Risk and Uncertainty; Strategy

Citation

Educators

Purchase

16 Mar 2020
Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

to the challenge. Think of it as a new strategic initiative facing huge execution challenges. These require senior management to get the best information they can about barriers to execution, and it requires trust and commitment. That... View Details

Keywords: by Dina Gerdeman

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