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    • All HBS Web  (1,955)
      • Faculty Publications  (659)

      Crisis ManagementRemove Crisis Management →

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      • May 1995 (Revised June 1995)
      • Case

      E. F. Hutton: Cash Management Crisis (C)

      By: Lynn S. Paine
      Keywords: Financial Institutions; Cash; Crisis Management; Financial Services Industry
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      Paine, Lynn S. "E. F. Hutton: Cash Management Crisis (C)." Harvard Business School Case 395-175, May 1995. (Revised June 1995.)
      • March 1995
      • Case

      E. F. Hutton: Cash Management Crisis (A)

      By: Lynn S. Paine and Jane Palley Katz
      Keywords: Financial Institutions; Cash; Crisis Management; Financial Services Industry
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      Paine, Lynn S., and Jane Palley Katz. "E. F. Hutton: Cash Management Crisis (A)." Harvard Business School Case 395-177, March 1995.
      • March 1995
      • Case

      E. F. Hutton: Cash Management Crisis (B): The Bell Report

      By: Lynn S. Paine and Jane Palley Katz
      Keywords: Financial Institutions; Cash; Crisis Management; Financial Services Industry
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      Paine, Lynn S., and Jane Palley Katz. "E. F. Hutton: Cash Management Crisis (B): The Bell Report." Harvard Business School Case 395-174, March 1995.
      • 1995
      • Simulation

      The Situation at Research Lab 26X

      By: Dutch Leonard
      Keywords: Crisis Management; Buildings and Facilities
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      Leonard, Dutch. "The Situation at Research Lab 26X." Simulation and Teaching Note. 1995. (crisis management simulation exercise.)
      • January 1995 (Revised June 1997)
      • Case

      Walt Disney Company, 1994: A Tumultuous Year

      By: David J. Collis and Elizabeth Wynne Johnson
      Focuses on a six-month period in 1994, during which the company experienced a series of dramatic upheavals. The events described include: 1) the sudden death of company president Frank Wells; 2) a health crisis facing Chairman Michael Eisner; 3) the "departure" of... View Details
      Keywords: Business Divisions; Business Exit or Shutdown; Business Startups; Resignation and Termination; Crisis Management; United States
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      Collis, David J., and Elizabeth Wynne Johnson. "Walt Disney Company, 1994: A Tumultuous Year." Harvard Business School Case 395-109, January 1995. (Revised June 1997.)
      • December 1994
      • Case

      Intel's Pentium: When the Chips Are Down (A)

      By: Stephen A. Greyser and Norman Klein
      Intel, the largest-selling manufacturer of microprocessor computer chips, finds itself in a brand-threatening situation when a flaw is revealed in its top-of-the-line Pentium chip. The story is front-page news for weeks. The company invested tens of millions of dollars... View Details
      Keywords: Advertising; Engineering; Crisis Management; Brands and Branding; Production; Failure; Semiconductor Industry
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      Greyser, Stephen A., and Norman Klein. "Intel's Pentium: When the Chips Are Down (A)." Harvard Business School Case 595-058, December 1994.
      • December 1994 (Revised October 2009)
      • Case

      AES Honeycomb (A)

      By: Lynn S. Paine and Sarah C. Mavrinac
      Senior managers of the AES Corp., an independent power producer, must decide whether to drop the company's emphasis on corporate values and revamp organizational controls as advised by investment analysts and outside counsel. The company is recovering from an incident... View Details
      Keywords: Crime and Corruption; Energy Generation; Values and Beliefs; Corporate Governance; Governance Controls; Crisis Management; Organizational Structure; Environmental Sustainability; Energy Industry; United States
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      Paine, Lynn S., and Sarah C. Mavrinac. "AES Honeycomb (A)." Harvard Business School Case 395-132, December 1994. (Revised October 2009.)
      • December 1994 (Revised January 1995)
      • Supplement

      AES Honeycomb (B)

      By: Lynn S. Paine and Sarah C. Mavrinac
      Describes the actions taken by AES management. View Details
      Keywords: Crisis Management; Organizational Design; Ethics
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      Paine, Lynn S., and Sarah C. Mavrinac. "AES Honeycomb (B)." Harvard Business School Supplement 395-122, December 1994. (Revised January 1995.)
      • September 1994 (Revised January 2004)
      • Case

      Forging the New Salomon

      By: Lynn S. Paine and Michael Santoro
      Describes Salomon Brothers' recovery from the August 1991 Treasury auction scandal. Details the impact of the firm's disclosure of bidding improprieties and describes how the new management team, led by Warren Buffett and Deryck Maughan, guided the company through the... View Details
      Keywords: Crisis Management; Ethics; Organizational Culture; Law; Business or Company Management
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      Paine, Lynn S., and Michael Santoro. "Forging the New Salomon." Harvard Business School Case 395-046, September 1994. (Revised January 2004.)
      • January 1994 (Revised June 1996)
      • Case

      Problems at InSpeech

      By: Lynn S. Paine
      InSpeech, Inc., the largest U.S. provider of speech, occupational, and physical therapists to nursing homes and hospitals, is faltering badly. The company is having trouble retaining its frontline employees--the clinicians who deliver its services--and its customers.... View Details
      Keywords: Organizational Change and Adaptation; Business Strategy; Problems and Challenges; Health Care and Treatment; Crisis Management; Mission and Purpose; Values and Beliefs; Health Industry
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      Paine, Lynn S. "Problems at InSpeech." Harvard Business School Case 394-109, January 1994. (Revised June 1996.)
      • 1994
      • Simulation

      NEO 2394 Karensky

      By: Dutch Leonard
      Keywords: Risk Management; Crisis Management
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      Leonard, Dutch. "NEO 2394 Karensky." Simulation and Teaching Note. 1994. (risk analysis crisis management simulation exercise.)
      • October 1993
      • Case

      United Way of America: Governance in the Nonprofit Sector (A), The United Way

      By: Jay W. Lorsch
      Discusses the management practices of William Aramony at the United Way of America (UWA). First, the case describes the United Way movement, focusing on both the local chapters and the national organization. Second, it sets forth the Washington Post reports that lead... View Details
      Keywords: Corporate Governance; Nonprofit Organizations; Management Practices and Processes; Managerial Roles; Management Teams; Crisis Management; Public Administration Industry; United States
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      Lorsch, Jay W. "United Way of America: Governance in the Nonprofit Sector (A), The United Way." Harvard Business School Case 494-032, October 1993.
      • September 1992 (Revised October 1995)
      • Case

      Exxon: Communications After Valdez

      By: Stephen A. Greyser and Nancy Langford
      Focuses on the communications in the period immediately following the March 24, 1989 Alaska oil spill caused by the Exxon Valdez. Includes the text of Exxon Chairman Rawl's "open letter" in an April 3 newspaper advertisment. Addresses the timing and content of... View Details
      Keywords: Advertising; Communication; Crisis Management; Marketing Communications
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      Greyser, Stephen A., and Nancy Langford. "Exxon: Communications After Valdez." Harvard Business School Case 593-014, September 1992. (Revised October 1995.)
      • September 1992 (Revised July 1998)
      • Case

      Germany in the 1990s: Managing Reunification

      By: George C. Lodge and James W. Ragsdale
      In October 1990, eastern Germany was incorporated into the Federal Republic of Germany. The German people rewarded the architect of these changes, Helmut Kohl, with an enhanced majority in national elections. But only two years later it was hard to remember these heady... View Details
      Keywords: Economy; Inflation and Deflation; Central Banking; Interest Rates; Political Elections; Situation or Environment; Integration; Europe; Germany; Italy; United Kingdom
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      Lodge, George C., and James W. Ragsdale. "Germany in the 1990s: Managing Reunification." Harvard Business School Case 793-033, September 1992. (Revised July 1998.)
      • September 1992
      • Case

      Star Cablevision Group (D): Financial Crisis and Managing Constituencies

      By: William A. Sahlman
      Fourth case in a series of six cases. This case describes the company as it reaches financial crisis and manages constituencies. View Details
      Keywords: Business Ventures; Finance; Management; Crisis Management; Entertainment and Recreation Industry
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      Sahlman, William A. "Star Cablevision Group (D): Financial Crisis and Managing Constituencies." Harvard Business School Case 293-039, September 1992.
      • August 1992
      • Case

      Procter & Gamble: What's the Story?

      By: Ellen D. Herman and Stephen A. Greyser
      Keywords: Crisis Management; Ethics; Communication; Strategy
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      Herman, Ellen D., and Stephen A. Greyser. "Procter & Gamble: What's the Story?" Harvard Business School Case 593-013, August 1992.
      • June 1992 (Revised June 1993)
      • Case

      Hennessy and Harvey-Jones: Two Responses to the Crisis in Chemicals

      By: Christopher A. Bartlett
      Responding to the crisis in chemicals in the early 1980's, Allied Chemical (U.S.) and ICI (U.K.) appoint new chairmen to revitalize each company's strategy, culture, and organization. Hennessy, an outsider with a background in managing conglomerates, has strong ideas... View Details
      Keywords: Transition; Leading Change; Crisis Management; Management Style; Managerial Roles; Organizational Culture; Corporate Strategy
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      Bartlett, Christopher A. "Hennessy and Harvey-Jones: Two Responses to the Crisis in Chemicals." Harvard Business School Case 392-157, June 1992. (Revised June 1993.)
      • May 1992 (Revised June 1993)
      • Case

      Jan Carlzon: CEO at SAS (A)

      By: Christopher A. Bartlett
      Describes Jan Carlzon's actions on assuming the CEO's responsibility at SAS in a time of financial and organizational difficulty. After tracing Carlzon's development as a manager, it focuses on the way in which he developed, then communicated a clear and motivating... View Details
      Keywords: Communication; Financial Crisis; Employee Relationship Management; Knowledge; Leadership Development; Crisis Management; Motivation and Incentives; Business Strategy; Aerospace Industry
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      Bartlett, Christopher A. "Jan Carlzon: CEO at SAS (A)." Harvard Business School Case 392-149, May 1992. (Revised June 1993.)
      • May 1992 (Revised May 1993)
      • Supplement

      Jan Carlzon: CEO at SAS (B)

      By: Christopher A. Bartlett
      Summarizes Carlzon's new focus externally on building alliances and acquiring travel service companies. Describes the financial problems resulting from the recession and the Gulf War crisis. Designed as an in-class handout to highlight the long-term management... View Details
      Keywords: Acquisition; Financial Crisis; Problems and Challenges; Planning; Leadership; Alliances; Strategy; Air Transportation Industry
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      Bartlett, Christopher A. "Jan Carlzon: CEO at SAS (B)." Harvard Business School Supplement 392-150, May 1992. (Revised May 1993.)
      • May 1992 (Revised August 1996)
      • Case

      NIKE in Transition (A): The Ascendancy of Bob Woodell

      By: Christopher A. Bartlett
      Explores Bob Woodell's tenure as Nike's first COO. Describes development of Woodell's management style, his attempts to develop the organization, and his responses to unforeseen business problems. Changing market forces, new competitors, a build-up of low-end... View Details
      Keywords: Conferences; Crisis Management; Management Style; Marketing Strategy; Organizational Change and Adaptation; Performance Evaluation; Competition
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      Bartlett, Christopher A. "NIKE in Transition (A): The Ascendancy of Bob Woodell." Harvard Business School Case 392-105, May 1992. (Revised August 1996.)
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