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  • 17 Sep 2001
  • Research & Ideas

Why E-commerce Didn’t Die With the Fall of Webvan

Knowledge senior editor Martha Lagace, Deighton explains how it continues to carve out territory in the marketplace.Lagace: Were you surprised that Webvan failed? Deighton: No. The purpose of writing the case was to have classes explore... View Details
Keywords: by Martha Lagace; Consumer Products; Retail
  • 09 Jul 2012
  • Research & Ideas

The Unconscious Executive

by our unconscious mind” Both decision-making methods have strengths and weaknesses, says Harvard Business School postdoctoral fellow Maarten Bos. Our conscious mind is pretty good at following rules, but our unconscious mind—our ability... View Details
Keywords: by Martha Lagace
  • 29 Jul 2002
  • Research & Ideas

Get Off the Dime!

the change inevitably hit this sturdy wall. Off To A Good Start Here is a second case with a completely different approach, based on a completely different set of assumptions. The Videotape of the Angry Customer From Tim Wallace One night... View Details
Keywords: by John P. Kotter & Dan S. Cohen
  • 28 Sep 2015
  • Research & Ideas

Six Lessons from Mobile Money Ventures in Developing Countries

mobile money service, so it’s important for operators to reach out to regulators early to gather input. Lal found that a test-and-learn approach is best, with regulators establishing guidelines that allow mobile money operators to experiment with different service... View Details
Keywords: by Dina Gerdeman; Financial Services; Telecommunications
  • 24 Jun 2008
  • First Look

First Look: June 24, 2008

http://www.hbs.edu/research/pdf/08-102.pdf Cases & Course Materials (None this week.) Publications Managing Up Author: Linda A. Hill Publication: Boston, Mass.: Harvard Business School Press, forthcoming Abstract Managing up is not... View Details
Keywords: Martha Lagace
  • 24 Jun 2002
  • Research & Ideas

Building ’Brandtopias’—How Top Brands Tap into Society

technological disruptions. Scholars such as HBS professors Clayton M. Christensen, well known for his research on disruptive technological change and author of The Innovator's Dilemma, and Dorothy Leonard, whose idea of "core rigidity" has become a strategic... View Details
Keywords: by Martha Lagace
  • 07 Feb 2007
  • Research & Ideas

Dividends from Schumpeter’s Noble Failure

them."6 This may be true enough, but here Schumpeter extends the theme of cycles into something like a determinate paradigm. He attempts the hopeless task of fitting historical patterns of business booms and busts into predictable wave periods of standard lengths.... View Details
Keywords: by Thomas K. McCraw
  • 25 Mar 2013
  • Research & Ideas

How Chapter 11 Saved the US Economy

truth is anything but— "it's about reviving companies," says Gilson, author of the 2010 book Creating Value through Corporate Restructuring: Case Studies in Bankruptcies, Buyouts, and Breakups . Reviving The Economy Taking a... View Details
Keywords: by Kim Girard; Financial Services
  • 19 Feb 2014
  • Research & Ideas

Racist Umpires and Monetary Ministers

otherwise." In the cases of umpires and ministers, Parsons's work falls under the broader category of incentive research. "They are about what causes people to behave in predictable ways, and how that changes over time," he... View Details
Keywords: by Michael Blanding; Sports; Information; Publishing
  • 22 Feb 2011
  • Research & Ideas

The Most Important Management Trends of the (Still Young) Twenty-First Century

we could only dream of just a few years ago, ranging from unobtrusive physiological and neurological measures to massive databases on billions of individuals' decisions about consuming, saving, investing, and living their lives. As psychological theories and View Details
Keywords: by Sean Silverthorne
  • 29 Oct 2000
  • Research & Ideas

Building a Powerful Prestige Brand

store buyers. She was a determined, talented saleswoman, whose methods and commercial imagination can be illustrated by the case of Saks Fifth Avenue. That store's buyer for cosmetics in the late 1940s,... View Details
Keywords: by Nancy F. Koehn; Beauty & Cosmetics; Consumer Products; Retail
  • 07 Jun 2019
  • Book

Are You a Digital Manager?

might be working with peers in pharmaceuticals or defense to accelerate the development of virtual reality capabilities. In my work, I use the ethnographic methods of anthropology to study transformation as it takes place through shared... View Details
Keywords: by Martha Lagace
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