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- All HBS Web (1,766)
- Faculty Publications (340)
- 01 Jun 2018
- News
Research Brief: Lessons from Last Place
the operational implications of that behavior for service providers. Buell’s research, which included observing the behaviors of people both in a physical line at the grocery... View Details
Keywords: Jennifer Myers
- 01 Dec 2017
- News
Pencils Up: Taking Note of New Courses
Behavior “We’ve thought deeply about creating a course that not only looks at different types of management challenges, but also suggests how to deal with those challenges based on your seniority in an organization,” Raffaelli says. “What... View Details
Keywords: Julia Hanna
- 13 Jan 2015
- News
Advice and Credibility Go Hand-in-Hand for Managers
- Student-Faculty-Profile
Michelle Shell & Ryan Buell
Research focus Michelle: Ryan and I are both interested in deeply understanding what happens when customers interact with an organization’s operating system. Insights about customer behavior can influence a... View Details
- 01 Dec 2018
- News
Adapting to Meet Changing Needs
Anthony Mayo—members of the School’s Organizational Behavior Unit recognized for their excellence in the classroom—quickly realized they needed to reinvent the way they taught. “We had to rethink basic factors, such as what information is... View Details
- 01 Dec 2014
- News
Faculty Q&A: The New Brand Manager: You
we’re best friends, and we’re actually adversaries, you’re going to perceive my customer relationship management behavior as overly pushy, overly aggressive, overly personal. And you’re going to move away from the brand. View Details
Keywords: April White
- Student-Profile
Jaylon Sherrell
agency over the direction of my career,” she says, explaining her decision to return to academia. Jaylon attended The PhD Project’s annual conference in 2020, where she met others like her and learned more about what a doctorate in Organizational View Details
- 29 Mar 2017
- Research & Ideas
The Story of Why Humans Are So Careless With Their Phones
'Be Careless with That!' Availability of Product Upgrades Increases Cavalier Behavior Toward Possessions ABOUT THE AUTHOR Comics journalist Josh Neufeld is the writer/artist of The New York Times bestseller A.D.: New Orleans After the... View Details
- 01 Dec 2011
- News
Li & Fung's Global Footprint
other organization, is actually part of a community. And it cannot differ in terms of behavioral norms from the community you’re operating in. Like any American business school at the time, the only thing... View Details
- 01 Mar 2012
- News
She’s Got Your Back
want things to be done right, but we don’t want to invest a lot of thought and process in finding a solution.” Online reviews are nothing new, of course. But Angie’s List was early to the game and operates under an almost unthinkable... View Details
- 01 Oct 2000
- News
Rationale for Non-Rationality: Why We Make Bad Choices
with Harvard's interfaculty Mind/Brain/Behavior Initiative, resulted in his formulation of a model of human behavior that explains why even the most "rational" people behave irrationally at times, willfully continuing in self-destructive... View Details
Keywords: Laura Singleton (MBA '88)
- 08 Jul 2013
- Research & Ideas
Everything Must Go: A Strategy for Store Liquidation
comparison to a store that is having a sale." In fact, customer behavior in general—unpredictable under the best of circumstances—becomes even more erratic during liquidation events, he notes. For their work with Gordon Brothers... View Details
- 03 Dec 2024
- News
From One to Many
actions to shift team behavior. “While traditional companies struggle with siloed organizations and slow decision-making, the most disruptive companies are being built by founder teams that have teamship behaviors born into their everyday... View Details
- 01 Mar 2008
- News
Innovation, Inc.
help students launch and creatively manage new businesses, including both stand-alone start-ups and ventures operating within an established organization. Tripsas notes, “Whenever a firm introduces a truly novel product, it has... View Details
- 01 Dec 2010
- News
Eight Join HBS Faculty
capital markets and firms’ social, environmental, and governance performance. Lakshmi Ramarajan, an assistant professor in the Organizational Behavior Unit, also had ties to HBS before joining the faculty. After earning her doctorate in... View Details
- 01 Mar 2004
- News
Job Hunting in a Tight Market: Strength in Numbers
written to someone asking for a meeting, do not leave messages for the person to call you back. Instead, keep calling. If you’re still unsuccessful in reaching your contact, try asking the company’s operator to speak to the person’s... View Details
- 01 Dec 2014
- News
3-Minute Briefing: Nagisa Manabe (MBA 1991)
way that many brands would never experience. I was an investment banker before I went to HBS, and then I went into marketing. I never thought that a course in production and operations management would have anything to do with my life.... View Details
Keywords: Julia Hanna
- Web
Courses by Faculty - Course Catalog
& Markets Fall 2025 Q1Q2 3.0 Arthur Brooks Leadership and Happiness General Management Spring 2025 Q3 1.5 Ryan Buell Managing Service Operations Technology & Operations Management Fall 2025 Q1Q2 3.0 Monique... View Details
- 01 Jun 1999
- News
Joel Bines
Bines to help turn Letts around. Once again, Bines found himself taking on responsibilities he had never held before - this time as an operations manager - and rising to the occasion. So when Letts was sold to a large commercial printing... View Details
Keywords: Eileen K. McCluskey
- 01 Jun 1999
- News
Sheila Lirio Marcelo
Organizational Behavior Over the past four years, Sheila Lirio Marcelo's alarm has rung at 4:00 most mornings, rousing her to start her day as a student at both Harvard's Business and Law Schools, a part-time consultant in Cambridge, and... View Details
Keywords: Marguerite Rigoglioso