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  • All HBS Web  (1,719)
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    • Research  (1,047)
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Show Results For

  • All HBS Web  (1,719)
    • People  (9)
    • News  (318)
    • Research  (1,047)
    • Events  (15)
    • Multimedia  (10)
  • Faculty Publications  (857)
← Page 31 of 1,719 Results →
  • 20 Nov 2012
  • First Look

First Look: November 20

be complemented with quantitative analyses. The development of quantitative methods for the study of business models, however, has trailed that of their qualitative peers. In this paper, we develop an analytical framework based on the... View Details
Keywords: Sean Silverthorne
  • Web

Leadership Fellows

Hire Talent Leadership Fellows Hire Talent Leadership Fellows What is the Leadership Fellows Program? The Leadership Fellows program offers nonprofit and public-sector organizations the opportunity to leverage the experience, energy, and View Details
  • 26 Sep 2023
  • Book

Digital Strategy: A Handbook for Managing a Moving Target

faster decisions. Big data analytics also allow businesses to improve their operations and efficiency, explore other new waves of big data use opportunities, and eventually exploit new sources of competitive advantage, including superior... View Details
Keywords: by Dina Gerdeman; Information Technology; Technology
  • Apr 12 2019
  • Interview

Understanding the Job Design Optimization Tool

  • October 2016
  • Case

Turkasset: Bringing Customer-Centricity to Debt Collection

By: Dennis Campbell and Gamze Yucaoglu
In December 2014, in preparation for the year-end board presentation, Hilmi Guvenal (PMD 1993), shareholder and CEO of Turkasset, and Ilker Yoney, COO, sat down to discuss Turkasset’s five- and ten-year strategic plans. Since taking leadership of the company in 2009,... View Details
Keywords: Customer Satisfaction; Customer Experience; Customer Service; Customer-centric; Emerging Market; Customer Focus; Employee Empowerment; Employee Engagement; Employee Training; Staffing; Operations Management; Quality Management; Service Management; Service Quality; Continuous Improvement; Turkasset; Collections Agency; NPL; Call Center; Financial Services; Borrowing and Debt; Customer Focus and Relationships; Organizational Culture; Operations; Management; Service Operations; Quality; Competitive Advantage; Cost vs Benefits; Financial Services Industry; Turkey
Citation
Educators
Related
Campbell, Dennis, and Gamze Yucaoglu. "Turkasset: Bringing Customer-Centricity to Debt Collection." Harvard Business School Case 117-023, October 2016.
  • TeachingInterests

Investing: Risk, Return and Impact (MBA)

By: Shawn A. Cole

This is an investing/finance course, designed to build on skills introduced in the RC finance course, but with an emphasis on how and whether investors should incorporate what have traditionally been considered “non-financial” criteria in their decisions: for... View Details

  • Web

HBS - The year in Review

the Harvard Business Analytics Program’s 400 participants who had attended virtual immersions in 2020 and 2021. Celebrating 100 Years of the Case Method The 2021-22 academic year marked the centennial of the introduction of the case... View Details
  • 22 Jun 2022
  • Book

Four Elements for Finding the Right Career Path

Elements book, I lead the reader through this experience for each of the Elements. Gerdeman: How do you do that in the book? Butler: Most of us, when faced with a life decision, fall back on our analytical intelligence. We try to use the... View Details
Keywords: by Dina Gerdeman
  • Web

Strategy Curriculum - Faculty & Research

competitive position. Students learn to: Develop a mastery of a body of analytical tools and the ability to take an integrative point of view. Use these tools to perform in-depth analyses of industries and competitors, predict competitive... View Details
  • 21 May 2013
  • First Look

First Look: May 21

  Publications 2006 Harvard Business Review Press Keeping Up with the Quants: Your Guide to Understanding and Using Analytics By: Davenport, Thomas H., and Jinho Kim Abstract—Managers today need to be able to analyze and make sense of... View Details
Keywords: Sean Silverthorne
  • Web

Online Business Courses & Certifications | HBS Online

Managers, and Financial Accounting with a final exam. 10-17 weeks, 8-15 hrs/week Apply by May 12 $2,650 Credential Business Analytics Professor Janice Hammond Unlock actionable insights by mastering data analysis techniques to solve... View Details
  • Web

Profiles - MBA

intersection of technology and business Last summer, I worked for a startup that developed machine learning models for health insurance companies and for online pricing. I was inspired by how they were able to dramatically impact industries in which View Details

    Waze Connected Citizens Program

    Di-Ann Eisnor, Director of Growth at Waze, founded the company’s Connected Citizens Program (CCP), a data-sharing partnership that provided officials with traffic incident and congestion data in exchange for data on anticipated road closures, re-routing, etc.... View Details

      Learning to Successfully Hire in Online Labor Markets

      Hiring in online labor markets involves considerable uncertainty: which hiring choices are more likely to yield successful outcomes and how do employers adjust their hiring behaviors to make such choices? We argue that employers will initially explore the value... View Details
      • Web

      Technology & Innovation - Faculty & Research

      software platform; investing in software development capabilities; building advanced analytics capabilities; and embracing crowd-based product development. With all this, GE is evolving its business model. Now, for example, revenue from... View Details
      • Web

      Business Fundamentals Course - CORe | HBS Online

      business decisions Implement analytical techniques in Excel Develop effective pricing strategies Identify sources of competitive advantage through differentiation Evaluate the financial health of a business using financial statements... View Details
      • January 2008
      • Article

      Putting Leadership Back into Strategy

      By: Cynthia A. Montgomery
      In recent decades an infusion of economics has lent the study of strategy much needed theory and empirical evidence. Strategy consultants, armed with frameworks and techniques, have stepped forward to help managers analyze their industries and position their companies... View Details
      Keywords: Leadership; Growth and Development Strategy; Managerial Roles; Mission and Purpose; Organizational Change and Adaptation; Creativity; Competitive Strategy; Competitive Advantage
      Citation
      Find at Harvard
      Related
      Montgomery, Cynthia A. "Putting Leadership Back into Strategy." Special Issue on HBS Centennial. Harvard Business Review 86, no. 1 (January 2008): 54–60.
      • 08 Dec 2021
      • Blog Post

      The Drive to Succeed: Silvio Memme (MBA 2020) and the Transition to Venture Capital

      has now been on the investment team in Toronto for over a year. Key Learnings & Advice Memme brought a persistent attitude and work ethic to OMERS Ventures alongside other transferable skills that have helped him in his work. His View Details
      • Web

      Finance - Faculty & Research

      Information Technology ; AI and Machine Learning ; Analytics and Data Science ; Cybersecurity ; Digital Platforms ; Digital Transformation ; Information Management ; Information Infrastructure ; Technology Adoption ; Job Cuts and... View Details
      • 29 Sep 2014
      • Research & Ideas

      Why Do Outlet Stores Exist?

      that companies are capturing more data on customers than ever before—recording not only demographic information, but also details on every product purchase they make. "So much attention is being put on retail analytics that it's like... View Details
      Keywords: by Michael Blanding; Apparel & Accessories; Fashion; Retail
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