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- All HBS Web
(12,420)
- People (38)
- News (2,707)
- Research (6,527)
- Events (49)
- Multimedia (149)
- Faculty Publications (4,398)
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- August 2016 (Revised July 2017)
- Case
Singapore Airlines: Premium Goes Multi-Brand
By: Rohit Deshpande and Dawn H. Lau
Singapore Airlines had long been considered the gold standard for its innovative customer service. However, the company was faced with new sources of competition, from the rapid growth of Southeast Asian low-cost carriers on the one hand, to the expansion of premium... View Details
Keywords: Customer Focus and Relationships; Economic Slowdown and Stagnation; Management Teams; Brands and Branding; Air Transportation Industry; Travel Industry; Singapore
Deshpande, Rohit, and Dawn H. Lau. "Singapore Airlines: Premium Goes Multi-Brand." Harvard Business School Case 517-017, August 2016. (Revised July 2017.)
- 05 Feb 2009
- What Do You Think?
Why Can’t We Figure Out How to Select Leaders?
about candidates before they start predicts how they'll do once they're hired." Three that he cites in a recent article in The New Yorker are pro football quarterbacks, high-performing financial advisors, and teachers. Learning is... View Details
Keywords: by Jim Heskett
- 03 Aug 2016
- What Do You Think?
How Can We Hold the “Leadership Industry” Accountable?
of successful leadership is recognizing when it is not needed And what is almost always not needed are the dozens of books on the shelves in the leadership section ” Sherri Holland added to this a thought-provoking notion of leadership... View Details
- 15 Sep 2003
- Research & Ideas
The Lessons of New-Market Disruption
wafer is mapped to indicate good regions and bad regions, and this information is then used in cutting the wafer into individual components. Development groups need to be... View Details
- 09 Aug 2004
- Research & Ideas
A Diagnostic for Disruptive Innovation
bringing them to market. Though this article presents the three diagnostics linearly, they are rarely conducted in a linear fashion. Teams or individuals searching for disruptive opportunities can start with... View Details
- 18 Feb 2015
- First Look
First Look: February 18
Gore and his team had to decide how to further develop the company and prioritize among many growth opportunities. Purchase this case:... View Details
Keywords: Sean Silverthorne
- April 1982
- Supplement
General Electric: John F. Welch, Jr., Chairman of the Board, Video
By: Francis Aguilar and Richard G. Hamermesh
Welch discusses a variety of topics. View Details
Keywords: Management Teams; Governing and Advisory Boards; Spoken Communication; Industrial Products Industry
Aguilar, Francis, and Richard G. Hamermesh. "General Electric: John F. Welch, Jr., Chairman of the Board, Video." Harvard Business School Video Supplement 882-524, April 1982.
- 10 Apr 2013
- Research & Ideas
Learning Curve: Making the Most of Outsourcing
model fits the practice of teleradiology. The article, titled "Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services," was written by Huckman; Jonathan R. Clark... View Details
- 12 Nov 2008
- Research & Ideas
The Marketing of a President
experienced Senator as his running mate who complemented his lack of foreign policy skills. McCain only assembled a smooth-running campaign team late in the day. And the maverick made a surprise choice of an... View Details
Keywords: by John Quelch
- 27 May 2014
- First Look
First Look: May 27
of technology. It reviews some opportunities for innovation that will solve the pain points and bottlenecks facing the system and outlines high-priority policy areas. It becomes clear that View Details
Keywords: Sean Silverthorne
- 11 Jan 2016
- Research & Ideas
Is Group Loyalty a Force for Good or Evil?
be a better person. Max disagreed, suggesting instead that loyalty has a dark side, since it causes people to make bad decisions.” In Hildreth’s view, a strong sense of loyalty within individuals makes them more ethical, by sparking more... View Details
Keywords: by Michael Blanding
- 19 May 2003
- Lessons from the Classroom
Business Plan Winner Targets India Dropouts
e-mail interview, HBS Working Knowledge talked with team member Raj De Datta to hear more about the plan and next steps for Gyaana.Tishler: What inspired you to develop Gyaana? De Datta: The genesis of... View Details
- August 2011
- Teaching Note
Going to the Oracle: Goldman Sachs, September 2008 (TN)
By: Clayton Rose and Sally Canter Ganzfried
Teaching Note for 309-069. View Details
- 30 May 2019
- What Do You Think?
Is There a Distinctive West Coast Style of Management?
Jamie_Hall SUMMING UP: Does West Coast Management Need Adult Supervision? There is a distinctive West Coast style of management in the United States. It is characterized by, among other things, open-minded leadership, fast decision-making, View Details
- 22 Dec 2003
- Research & Ideas
Why Negotiation is Like Jazz
management team meets for two days to decide the details of an upcoming reorganization, they're likely to improvise in this manner. In complex-processing improvisations: Relational acts introduced early in the negotiation bring the... View Details
Keywords: by Kathleen L. McGinn
- July 2003 (Revised August 2006)
- Case
House of Tata-2000: The Next Generation (B)
By: Tarun Khanna, Krishna G. Palepu, Catherine M. Conneely and Kirsten O'Neil Massaro
Supplements the (A) case. View Details
Khanna, Tarun, Krishna G. Palepu, Catherine M. Conneely, and Kirsten O'Neil Massaro. "House of Tata-2000: The Next Generation (B)." Harvard Business School Case 704-408, July 2003. (Revised August 2006.)
- 21 Jan 2015
- Lessons from the Classroom
Managing the Family Business: Market Basket’s Lessons About Buyouts
One of the highlights of my year is in November, when teams of enterprising families meet for the Executive Education program I founded and still lead at Harvard Business School, Families in Business. One of... View Details
Keywords: Retail
- 06 Aug 2001
- Research & Ideas
Go Global—or No? Can You Make the Case?
the face of a new competitive threat. HBR published comments from four management gurus on what DataClear should do. (See Close Up.) Now it's your turn. We have included an excerpt of the case and a summary of the consultants' advice. But... View Details
Keywords: by Walter Kuemmerle
- 09 Mar 2016
- Lessons from the Classroom
In This Classroom, Beer Can Improve Your Grade
combined into one “industry” in which those teams compete, independent from the other industry groupings. With each round, teams can see how they’re faring and how their rivals... View Details