Filter Results:
(15,174)
Show Results For
- All HBS Web
(15,174)
- People (36)
- News (6,920)
- Research (3,346)
- Events (656)
- Multimedia (1,059)
- Faculty Publications (1,340)
Show Results For
- All HBS Web
(15,174)
- People (36)
- News (6,920)
- Research (3,346)
- Events (656)
- Multimedia (1,059)
- Faculty Publications (1,340)
- 11 Dec 2014
- News
No silver lining in partisan gridlock
- 01 Apr 2009
- News
New Book Looks at the Life of a CIO
- 23 May 2014
- News
Can You Crowdsource a Big Idea?
- 12 Oct 2017
- News
Technology is revolutionising supply-chain finance
- April 2006
- Background Note
Informing Service Management with Customer Data
By: Frances X. Frei and Dennis Campbell
Taught as the third module in a Harvard Business School course on Managing Service Operations. Explores the role of data analysis in ongoing service management. Describes how to realize the maximum amount of value from analyses and use this information in... View Details
Keywords: Decision Making; Design; Analytics and Data Science; Service Operations; Mathematical Methods; Value
Frei, Frances X., and Dennis Campbell. "Informing Service Management with Customer Data." Harvard Business School Background Note 606-097, April 2006.
- 11 Apr 2012
- News
The High Risks of Short-Term Management
- 26 Apr 2012
- News
Insieme: Cisco's Latest 'Spin-In'
- 09 Jun 2015
- News
Apple's new moral era begins
- 02 Oct 2014
- News
Dealing With Employee Disengagement: Competition vs. Collaboration
- 11 Jul 2012
- News
Software company wants all workers to know code
- 16 Apr 2014
- News
Professor Shih Gives Manufacturing Renaissance a C-
- 17 Jul 2012
- News
Zuck's Sweet ReFi: Is This Why It's Called the One Percent?
- 04 Feb 2014
- News
How Microsoft’s Global Search Ended at Home
- 03 Dec 2013
- News
Why Your Boss Should Leave You Alone
- 09 Apr 2008
- News
Melinda Gates Comments on the Future of Social Enterprise
- 19 Jan 2022
- News
Untethering the Remote Workforce with 5G
- 01 Jun 2021
- News
How to Psych Yourself up for a Return to the Office
- 11 Aug 2011
- News