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  • All HBS Web  (12,076)
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  • August 2000 (Revised September 2000)
  • Case

Extraprise

By: Srikant M. Datar, Krishna G. Palepu and Sarah S. Khetani
In the three years since it was founded, the Boston-based Internet strategy consulting firm, Extraprise, has changed its strategy three times. Jennifer Gabler, the CFO, considers what kinds of control systems she can put in place to ensure the company can continue to... View Details
Keywords: Information Management; Management Analysis, Tools, and Techniques; Mathematical Methods; Information Technology; Outcome or Result; Business Growth and Maturation; Growth and Development Strategy; Web Services Industry; Web Services Industry; Boston
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Datar, Srikant M., Krishna G. Palepu, and Sarah S. Khetani. "Extraprise." Harvard Business School Case 101-001, August 2000. (Revised September 2000.)
  • December 2000 (Revised February 2007)
  • Case

Achieving Customer Satisfaction at Pizza Hut (A)

By: V.G. Narayanan and Preeti Choudhary
Describes how Pizza Hut measures and monitors customer satisfaction, customer complaints, and the quality of its retail locations. View Details
Keywords: Customer Satisfaction; Management Analysis, Tools, and Techniques; Management Systems; Risk Management; Franchise Ownership; Performance Evaluation; Problems and Challenges; Quality; Service Industry; Service Industry
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Narayanan, V.G., and Preeti Choudhary. "Achieving Customer Satisfaction at Pizza Hut (A)." Harvard Business School Case 101-006, December 2000. (Revised February 2007.)
  • January 2000 (Revised March 2002)
  • Teaching Note

Yahoo!: Business on Internet Time TN

By: Jan W. Rivkin and Jay R. Girotto
Teaching Note for (9-700-013). View Details
Keywords: Web Services Industry; Web Services Industry
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Rivkin, Jan W., and Jay R. Girotto. "Yahoo!: Business on Internet Time TN." Harvard Business School Teaching Note 700-086, January 2000. (Revised March 2002.)
  • December 1999 (Revised September 2000)
  • Case

Excite@Home: Betting on a Broadband Revolution

By: Stephen P. Bradley and Matthew Sandoval
In January 1999, @Home, a high-speed Internet access provider, announced the $6.7 billion purchase of Excite, the second largest of the major Internet "portals." This purchase marked a continuing consolidation of companies in the Internet "content" and "access"... View Details
Keywords: Mergers and Acquisitions; Joint Ventures; Technological Innovation; Growth and Development Strategy; Competitive Strategy; Corporate Strategy; Internet and the Web; Web Services Industry; Web Services Industry
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Bradley, Stephen P., and Matthew Sandoval. "Excite@Home: Betting on a Broadband Revolution." Harvard Business School Case 700-069, December 1999. (Revised September 2000.)
  • November 1996 (Revised July 1997)
  • Case

Alexander Plaza

By: Arthur I Segel and William J. Poorvu
In May 1996, Henry Bower, an asset manager for a real estate adviser, Medcem, has to negotiate the details of a lease after signing a letter of intent with a high technology company, Defentek, Inc. Defentek, Inc. is a fast-growing company with limited net worth that is... View Details
Keywords: Negotiation Tactics; Negotiation Preparation; Agreements and Arrangements; Risk and Uncertainty; Financial Services Industry; Financial Services Industry; District of Columbia
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Segel, Arthur I., and William J. Poorvu. "Alexander Plaza." Harvard Business School Case 897-066, November 1996. (Revised July 1997.)
  • September 1998 (Revised August 1999)
  • Case

IBM's Lotus Development in 1999

By: Stephen P. Bradley and Kelley Porter
Describes Lotus' acquisition by IBM, its movement from proprietary standards to open standards, and its current market position. Microsoft is gaining ground with its Exchange Server, and Lotus has received unfavorable press. View Details
Keywords: Acquisition; Technological Innovation; Growth and Development Strategy; Growth Management; Product Marketing; Competition; Competitive Strategy; Web Services Industry; Web Services Industry
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Bradley, Stephen P., and Kelley Porter. "IBM's Lotus Development in 1999." Harvard Business School Case 799-014, September 1998. (Revised August 1999.)
  • April 1986 (Revised January 1993)
  • Case

Au Bon Pain

An eight-year-old company is in the midst of growth. This case follows the company from its inception through its growth stages. Teaching objectives are to understand the problems of growth, partnership, and operations-driven companies. View Details
Keywords: Business Growth and Maturation; Business Startups; Growth and Development; Service Industry; Service Industry
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Kao, John J. "Au Bon Pain." Harvard Business School Case 486-100, April 1986. (Revised January 1993.)
  • 09 Jan 2014
  • Research & Ideas

Excerpt: ’Fortune Tellers’

sought, in the words of historian Jackson Lears, to "stabilize the sorcery of the market." The relationship between the forecasting industry and modernity was an ambivalent one, though. On the one hand, the early forecasters helped build key institutions (including... View Details
Keywords: by Walter A. Friedman
  • 27 Aug 2014
  • Lessons from the Classroom

Learning From Japan’s Remarkable Disaster Recovery

executives at dozens of organizations—Google and Yahoo!, health care organizations, even a knitting business in a fishing village. They've talked with public officials in Japan and the staff of the US Embassy, and undertaken service... View Details
Keywords: by Sean Silverthorne; Energy; Utilities; Retail
  • 06 Oct 2003
  • What Do You Think?

Is “the Innovator’s Solution” to Sustained Corporate Growth an Unnatural Act?

to identify disruptive ideas" which often result from observations of the circumstances in which potential customers "hire" products or services to achieve a result. The catch is that no organization, in the opinion of the... View Details
Keywords: by James Heskett
  • 21 Nov 2016
  • Research & Ideas

It Matters That Your CEO Doesn't Know Much About Sales

and gotten more efficient in manufacturing, operations, supply chains, and shared service initiatives. But the focus of productivity improvements is shifting, because the biggest opportunity for improvements at more firms is now on the... View Details
Keywords: by Michael Blanding
  • 20 Mar 2017
  • Book

Why Companies Are Placing Users at the Core of Their Innovation Strategies

software. It becomes, thirdly, a marketing mechanism, as well. You have 100, 1,000, or 10,000 people who are ready to take your product to market and evangelize for it. It’s helpful for companies and entrepreneurs to use as a mechanism to get their products and View Details
Keywords: by Dina Gerdeman
  • 19 Feb 2013
  • First Look

First Look: Feb. 19

the last decade, a variety of novel patent intermediaries have emerged. We discuss how several online platforms have started services for buying and selling patents but have failed to gain meaningful traction. And new intermediaries that... View Details
Keywords: Sean Silverthorne
  • 10 Nov 2011
  • HBS Case

HBS Cases: Making Lincoln Center Cool Again

unrestricted funds. Improved visitor services. Renovation of the David Rubenstein Atrium/Visitor Services became the central launch point for all information about the center and its 10 organizations. It now houses a 42-foot-wide media... View Details
Keywords: by Kim Girard; Entertainment & Recreation
  • 28 Jun 2011
  • First Look

First Look: June 28

Thomas R. Eisenmann and Michael PaoHarvard Business School Case 811-065 Dropbox is a venture-backed Silicon valley startup, founded in 2006, that provides online storage and backup services to millions of customers using a... View Details
Keywords: Sean Silverthorne
  • 05 Jul 2006
  • First Look

First Look: July 5, 2006

case:http://harvardbusinessonline.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=206078 Southern States Communications 806-170 Managers receiving letters claiming that their products or services violate the intellectual property... View Details
Keywords: Sean Silverthorne
  • 06 Oct 2003
  • Research & Ideas

The Growth of the Social Enterprise

with very specific practices and identifiable cultures. For example, City Year, the national youth service organization, has programs in fourteen cities across the country. Its founders made a strategic decision from the start to spread a... View Details
Keywords: by Carla Tishler
  • 03 Mar 2003
  • Research & Ideas

The Ingredients of a Deal Disaster

supplier—they may stress the importance of many dimensions of cooperation, the mutual need for service and quality, and the long-term time horizon of the joint effort. Yet the retail buyer, for instance—mainly compensated on the basis of... View Details
Keywords: by Ron S. Fortgang, David A. Lax & James K. Sebenius
  • 29 May 2001
  • Research & Ideas

Race Does Matter in Mentoring

and design assignments. The education facilitated his transition into management when he was finally promoted two years later. Once in middle management, Williams's career took off; he was charged with coordinating the engineering, manufacturing, and field View Details
Keywords: by David A. Thomas
  • 21 Dec 2010
  • First Look

First Look: December 21

http://www.isc.hbs.edu/pdf/Vietnam_Competitiveness_Report_2010_Eng.pdf   Working PapersInside the Learning Curve: Customer-, Domain-, and Technology-Specific Learning in Outsourced Radiological Services Authors:Jonathan R. Clark, Robert... View Details
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