Customization and Personalization - Publications - Faculty & Research

19 Sep 2023
Blog Post

2023 Summer Internships in Business & Environment

modeling financial returns of customer DERs, such as behind-the-meter batteries and smart thermostats. Dennis' role prior to HBS was a Strategy Manger, Global Operations at Google. Nabig Chaudhry (MBA 2024,... View Details

29 Sep 2022
Op-Ed

Inclusive Leadership Advice: Get Comfortable With the Uncomfortable

When others think like us or look like us, we are likely able to predict their moves and perspectives. But when they don’t, we need to be open to learning about them. 2. Reserving judgment opens us up to curiosity In improv, you go with... View Details

Keywords: by Francesca Gino

Web

For Alumni - Entrepreneurship

stories about fellow alumni. Read more Insights Get insights and news from trusted sources for any company stage on topics ranging from customer acquisition & development to legal issues View Details

23 May 2012
Research & Ideas

Five Ways to Make Your Company More Innovative

communication and encouragement, they can find the courage to try, fail, redo, and try again. Carliss Baldwin How can companies tap their customers for innovative ideas? Firms... View Details

Keywords: by Garry Emmons, Julia Hanna & Roger Thompson

14 Sep 2023
Blog Post

MBAs Accelerate Their Social Enterprise Ventures

importantly, this venture is not the only answer and in the interest of solving the problem I should partner. On the personal side, I could not have had a better chance to explore entrepreneurship. I enjoyed... View Details

Profile

Varnika Menghnani

lens, and there was not a single person in the classroom without tears in their eyes. HBS classrooms allow you to be vulnerable in the most beautiful ways. What is your favorite childhood memory? My favorite... View Details

11 Mar 2021
News

Leading with Heart

speaks to Ranjay Gulati—his former college classmate and his eventual HBS Executive Education professor—about how Panera has faced the myriad challenges of the pandemic, the leadership values that guide him, View Details

25 Aug 2003
Research & Ideas

Why IT Does Matter

should be focused on the creation of strategic advantage through extending competitive scope, partnerships (customers and other parties), the changing of the rules of competition, and the provision of new... View Details

Keywords: by F. Warren McFarlan & Richard L. Nolan

01 Jun 2001
News

Monsignor Frederick Dolan Finds a New Calling at HBS Club of Montreal

“Discovering different cultures is a way of life for me,” says Monsignor Frederick M. Dolan (MBA 1978), the Vicar for Canada of the Prelature of Opus Dei. After several years working abroad, Dolan settled in Montreal in 1998 and recently... View Details

Keywords: Elena N. Berg; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Religious, Grantmaking, Civic, Professional, and Similar Organizations

21 Jan 2022
Blog Post

Tipping Point: Investing in the Women of Kenya’s Coffee Farms

the industry run. Each brightly colored bag of Kahawa 1893 features a prominent QR code that allows purchasers to give to the women behind the beans. “People have been very receptive to the idea,” says Nyamumbo. “Customers tip at restaurants, View Details

28 May 2020
Blog Post

How to Fit in at HBS

limited them to an elementary school education. I spoke of my personal struggle with our immigration process, the lack of belonging I had experienced growing up, and the sense of despair I felt when I... View Details

Person Page

Course Development

General Management: Processes and Action (GMPA) focuses on implementation and the way that general managers get things done. Typically, they work through processes—sequences of tasks and activities that unfold over time, like strategic planning,... View Details

Chip Bergh

Chip Bergh is a Senior Lecturer at Harvard Business School. Prior to joining HBS, Chip served as president and chief executive officer of Levi Strauss & Co. (LS&Co.) from September 2011 until January 2024. He also served on the Company’s Board of Directors... View Details

18 May 2016
Research & Ideas

Unethical Amnesia: Why We Tend to Forget Our Own Bad Behavior

not to recall pleading guilty to criminal possession of a weapon in 2009; and when asked whether he served several months at Riker’s Island in 2010, he answered, “I don’t know.” Similarly, in a 2007 Senate hearing to investigate his role... View Details

Keywords: by Carmen Nobel

Web

Resources for New Alumni - Alumni

eligible for lifelong access and borrowing at all Harvard Libraries, including Baker Library. Alumni who visit the Stamps Reading Room in person can also access a wide variety of Baker resources . Visit... View Details

October 2023
Case

Making Progress at Progress Software (A)

By: Katherine Coffman, Hannah Riley Bowles and Alexis Lefort

In this case, the Human Capital team at Progress Software has identified that some employees have a hard time understanding how to advance within Progress. This realization leads the team to develop several major people-process innovations: the introduction of... View Details

Keywords: Leading Change; Organizational Culture; Performance Evaluation; Prejudice and Bias; Personal Development and Career; Human Capital; Employee Relationship Management; Technology Industry; Bulgaria

Citation

Educators

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01 Dec 2023
News

A Continuum of Innovation

seen to be—essential to developing the skills and insights business leaders need?) to the personal (How do we make sure that HBS continues to attract exceptional students as well as remarkable faculty View Details

Keywords: Jennifer Gillespie

11 Jul 2016
HBS Case

Neurodiversity: The Benefits of Recruiting Employees with Cognitive Disabilities

repetitious,” says Austin. “It’s important to do it correctly, but it’s very difficult to keep your attention on it well enough to do it correctly.” Austin wrote a case study on Specialisterne while at HBS in 2008, and invited Sonne to an... View Details

Keywords: by Roberta Holland; Technology

17 Apr 2019
Research & Ideas

How Managers Stifle Creativity

The slate of companies going public this year— Pinterest, Slack Technologies, and Uber, to name a few—should silence anyone who doubts the power of a bold idea. After all, one seemingly crazy brainstorm can up end an entire industry,... View Details

Keywords: by Danielle Kost

01 Sep 2023
News

Hands-on Learning About Global Markets

a team on the project was part of the FGI learning experience. Each person took on a leadership role that played to his or her strength: Laryea’s background is in finance, Israel has technology expertise, Kreeger View Details